|Mon Feb 26 2018 14:17:45|
Sellers Dismayed at Disappearance of DSR Reports
By: Ina Steiner
eBay sellers can no longer generate DSR reports, though whether it's a glitch or by design isn't clear. Despite the fact Detailed Seller Ratings are no longer counted as "defects" against a seller's performance, some sellers have continued to find the reports helpful.
While DSR ratings are left anonymously, sellers can often identify which buyers leave positive feedback but low ratings, and then block those buyers from making future purchases.
When some sellers pointed out buyers who leave low marks probably wouldn't wish to purchase from those sellers again, a user explained they had multiple selling accounts and also shared the information with other sellers on Facebook groups.
The problem was raised on last week's eBay Chat session
. A seller asked: "I ran a DSR report 2 days ago, now it's gone. A call into CS gave 3 different answers, 2 reps have no idea, one said they eliminated it and the 4th submitted a ticket to the IT department. My question, is this report tool gone for good or is it a technical glitch?"
A moderator responded, "Thanks for bringing this to my attention. I'm also not seeing the option to download a DSR report. I'm unsure if this is an intended change or a site issue. I'll do some digging to see what information I can gather and update you when I find out!" We have not seen an update on the chat board.