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Tue Feb 13 2018 16:03:06

eBay to Facebook Live after Cluster of Announcements

By: Ina Steiner

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eBay threw a lot of information at sellers on Tuesday, including an update about its periodic "Seller Updates," and an executive promised to answer questions tomorrow in a Facebook Live session. 

In a post published to eBay's Seller Announcement board, Bob Kupbens (Vice President of B2C and Seller Experience) outlined the company's key areas of focus in 2018:

- Delivering an optimal shopping experience
- Guidance and improved resources to help you run a more profitable business 
- Putting you, our sellers, at the center of everything we do in 2018
- Continuing the conversation

Kupbens said eBay would be reimagining the shopping experience and would make eBay more personalized, intuitive, and easy to navigate. He told sellers, "We'll also ask for your valuable expertise and feedback in regards to the eBay catalog as we continue to roll out our new model of shopping."

He reminded sellers eBay would begin intermediating payments beginning this year "as part of a multi-year journey in streamlining our end-to-end experience." 

And he said eBay would be encouraging sellers to update their return policies "so you can convert more of your sales," though he didn't get specific about what form that encouragement would take. (eBay has a variety of "carrot and stick" tactics it uses to influence seller behavior.) 

Kubpens also confirmed there would be three Seller Updates this year. "In an effort to streamline our communications and enable you to have a more predictable workflow, we will consolidate our Seller Updates into three updates over the course of this year. Because when you asked for more notice, we heard you! We'll also spend more time showing you how to make any necessary adjustments we've requested."

Another eBay executive, Mohan Patt (Vice President of Buyer Experience) published a post on eBay's corporate blog about the marketplace's focus in the coming year. 

Particularly noteworthy for sellers: He revealed eBay would use Artificial Intelligence in search, and he said that eBay would move from a listings experience to a product-based experience.

Patt also told Bloomberg eBay is considering a program to give sellers credits to entice them to use the money they make on eBay to buy additional items on the marketplace.

eBay CEO Devin Wenig also had some news that he shared with Wall Street analysts, be sure to check this EcommerceBytes Blog post.



Comments (31) | Permalink

Readers Comments

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

by: thriftyone This user has validated their user name.

Tue Feb 13 16:43:53 2018

oh goody...3 seller updates, I can hardly wait.....said no ebay seller ever....I am sure it will be nothing that truly benefits the sellers just a bunch of hot air and more hoop jumping.....if my sales are as atrocious as they have been this month and do not bounce back soon....I am outta  there....

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

This user has validated their user name. by: Marie

Tue Feb 13 17:23:04 2018

Well I'm certainly not looking forward to 3 seller updates over the coming year.  I do recognize that all changes Ebay makes are not necessarily bad nor do they adversely affect me.  But still, if there are 3 means there are a lot of changes coming.  Change of any kind is always a bit challenging to deal with.

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

by: sellerchick This user has validated their user name.

Tue Feb 13 18:04:41 2018

Looking forward the Ecommercebytes summary of all this.

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

by: Frank F This user has validated their user name.

Tue Feb 13 19:30:58 2018

LOL, looks like ebay has a seller update change every week. Changed the feedback screen to make it non functional, You have to process each feedback separately now, and then the page mysteriously scrolls to the top and then back down to the next item.. What milleneil fool came up with this. And then the active screen in seller hub has options like read old messages on items and it will not allow you to do anything else until you read the old item (which of course was read and not responded to because it didn't need to be).. Clueless company...

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

This user has validated their user name. by: iheartjacksparrow

Tue Feb 13 19:41:20 2018

"... to entice them to use the money they make on eBay to buy additional items on the marketplace."

That's how I got started selling on eBay: selling so I could buy. And I know there are lots of other people who post here who did the same. Then eBay started throttling my sales, and now eBay is my last resort to search for what I want. Mr. Kupbens of Seller Experience (yeah, right) needs to wake up to the fact that their sellers aren't going to buy on eBay unless they can make sales on eBay.

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

This user has validated their user name. by: RKTOYS

Tue Feb 13 20:17:22 2018

Hi, I'm Bob Kupbens, Chief Executive Vice Chancellor of Excellence in the Field of Excellence.  You might remember me from such reimagined paradigm shifts as Synergistic Markitecture Communications and Actionable Collaboration Work Life Balance Rightsizing Interoperability.  Purple Monkey Dishwater Banana Scooby Dooby Doo.

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

This user has validated their user name. by: Beanie

Tue Feb 13 20:48:46 2018

@RKTOYS, I'm dieing here!!! That's the funniest thing and it's brilliant. You nailed it!

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

This user has validated their user name. by: Castoman

Wed Feb 14 00:13:49 2018

@RKTOYS, 5,687 stars for that post :) lol.

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

This user has validated their user name. by: Ming the Merciless

Wed Feb 14 00:53:08 2018

@RKTOYS

ROTFLMTAO!!!

Does anyone understand why ebafia has a grand poobah in charge of the 'seller' experience and anotehr grander poobah in charge of the 'buying' experience when we all know that Kupbens job is to make life hell for sellers to 'improve' the 'buying' experience?

Redundant, top heavy, overpaid management. Ebafia would be so much better without them.

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

by: Small Guy This user has validated their user name.

Wed Feb 14 00:53:31 2018

You can put lipstick on a pig but...

The more things change, the more they stay the same

Ebay using Artificial Intelligence.  Now there has got to be an oxymoron in there somewhere.  

Mental illness is doing the same thing over and over and expecting a different result.  Ergo: sellers continuing to sell on Ebay are mentally ill.

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

This user has validated their user name. by: Marie

Wed Feb 14 02:31:07 2018

@frank

If you go to the Seller Hub and do your FB from there, you will be able to leave FB for multiple buyers at once.  The screen on the Seller Hub is different than the screen you get when you drop to the bottom of your FB page to do FB.

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

by: val2525 This user has validated their user name.

Wed Feb 14 02:59:25 2018

I can live with whatever the changes are.  EXCEPT when eBay makes said changes during the 4th quarter.  You'd think SOMEONE at eBay would know how to plan the work so that no new items, changes or programming is done during the 4th quarter.

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

by: marty This user has validated their user name.

Wed Feb 14 06:46:46 2018

do whatever changes you want as long as they are not mandatory LOL

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

by: marty This user has validated their user name.

Wed Feb 14 06:47:29 2018

" eBay would be reimagining the shopping experience "

here we go again...ebay gibberish

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

by: pace306 This user has validated their user name.

Wed Feb 14 08:29:30 2018

I guess  Bob Kupbens didnt talk to his CEO


"there will be no hand holding or begging with the new payments issue(s)"...

How do you square that with "Putting you, our sellers, at the center of everything we do in 2018" ??????

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

by: suumcuique This user has validated their user name.

Wed Feb 14 08:30:33 2018

....and the beatings will continue.....

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

by: Barbbie This user has validated their user name.

Wed Feb 14 09:49:14 2018

My feedback is set to automatic.

So much for the announcement of a few years ago to consolidate to 2; now we are increasing to 3 "formal" updates. Yes, I know they screw things up on a regular basis.

"... to entice them to use the money they make on eBay to buy additional items on the marketplace."
I don't buy much of anything regularly on any website, so I suppose that holding our funds for long periods so that forces us to make ebay purchases with it is a goal of ridding us of paypal? Great. If that's true, I would guess the hold on funds will be long come 2020.

I guess that would work for some, but most of the stuff I would want to buy other than shipping boxes, I would not want to come directly out of my business income. I guess it would be good for some sellers and would probably be a nice option but hopefully not a requirement for those with a balance. I guess all those drop shippers on ebay would like it!

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

by: Barbbie This user has validated their user name.

Wed Feb 14 10:06:19 2018

''We'll also ask for your valuable expertise and feedback in regards to the eBay catalog as we continue to roll out our new model of shopping.''

This is the thing that concerns me the most.
If you purchase on walmart, jet, amazon, you actually have no idea what you are going to get... Chinese knock off, totally different brand or item, just looking at the wrong photo to go with the description that no one reads anymore or descriptions that are for some other item along with reviews for some other item.

I like buying on ebay because I can read the ad and see the individual seller info and what they wrote about the item and selling on ebay because I can control what I am selling, update the ad if necessary to adjust for buyer questions or comments and know that the photo matches the item.

Due to large sellers the catalog on amazon, walmart and jet make selling some items only possible on ebay as the others all have the same erroneous ads which you cannot change as you are not the one listing them. Not to mention your used or incomplete item on ebay still has that same UPC as a new one.

Ebay, for the thousandth time I say this, needs to focus on being ebay and not on being some other marketplace with their problems. I do not understand why they do not understand the strong points of their business and the failures of others.

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

by: Studiolines This user has validated their user name.

Wed Feb 14 12:34:50 2018

@RKTOYS First smile today  

@Barbbie Can Sympathize and agree on most of your posts

I would not let Devin hold my hand, something might rub off that would make me want to give out the info on my best sellers to another Country so I could devastate my fellow Americans and MY PARTNERS

Perminate Link for eBay to Facebook Live after Cluster of Announcements   eBay to Facebook Live after Cluster of Announcements

by: Studiolines This user has validated their user name.

Wed Feb 14 12:44:30 2018

@Ming
Like the Wizard of Oz
If THEY only had a brain

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