|Wed Nov 14 2018 00:45:37|
eBay Blames Deals Sites for Payments Confusion
By: Ina Steiner
eBay shoppers are getting confused over the coupons eBay has been offering
as a reward for buying from sellers enrolled in managed payments, and in some cases they are complaining to sellers who aren't enrolled in the program when they are unable to redeem the coupons. An eBay moderator blamed "deals" sites for the confusion.
He was responding to seller in the forums who posted, "A buyer was complaining to me about using this coupon code, about it not working or something."
This coupon in question ("PAYWCARD") was good for a 25% discount capped at $25 and linked to terms and conditions on this page
- which shoppers shared on deals sites.
The eBay moderator explained
to the concerned seller that eBay didn't market the coupon, but rather, the coupon only appeared during checkout on eligible item. "We intended the code to only appear on specific items during checkout to help ensure buyers only saw it when purchasing eligible items. Unfortunately, some 3rd party "deals" sites began advertising the discount code. Many buyers obtained the code from these 3rd party sites, which created confusion amongst when they attempt to use the code on non-eligible items."
It's disingenuous to blame deals sites, since eBay shoppers were the ones who posted the coupon codes on those sites. For eBay to design promotions and not expect shoppers to share them is either naive or lacking in common sense.
Not only is it confusing to buyers and sellers, it's costly for eBay. In a thread on one deals site where an eBay buyer had posted the PAYWCARD coupon promotion, shoppers reported that when they called eBay to complain that they couldn't redeem the coupon, eBay provided them with $25 gift cards.