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Sun Nov 11 2018 21:10:37

eBay Extremely Delighted by Managed Payments Results

By: Ina Steiner

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eBay is "extremely delighted" by the results of its managed payments rollout which is in its initial phase, according to eBay's seller advocate Jim "Griff" Griffith. In a post on Facebook meant to reassure sellers nervous about enrolling in the program, he wrote, "All of us here (and yes, I have seen the numbers) are extremely delighted by the results so far."

Griffith was reassuring sellers that it was easy for buyers to pay from sellers enrolled in managed payments (MP). "There's been a lot of consternation among sellers about joining a program at this phase when the historical payment processer-of-choice (PayPal) is not provided as an option," he wrote. 

He went on to describe how easy it was for him to make purchases from sellers enrolled in MP using a credit card instead of his PayPal account.

One seller who has provided a testimonial for managed payments on the eBay website defended the program, but acknowledged, "If a buyer really doesn't want to enter CC info, there are 350k-500k other sellers (who aren't enrolled in the managed payments program) they can buy from." Not exactly reassuring to those thinking of enrolling in MP.

Griffith wrote, "As you may know, PayPal is not a part of the initial release (it's a long story), though they will be added in 2019." Many would like to hear that long story - eBay has never said why it won't accept PayPal in MP until next year. 

While sellers are concerned that buyers may turn away if they can't pay with PayPal, that's far from their only concern - we've detailed in previous coverage numerous shortcomings of the program in its initial phase. 

Griffith also wrote, "eBay is the ONLY marketplace - the only online retail outlet in fact - that does not manage its own payments."



Comments (30) | Permalink

Readers Comments

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

This user has validated their user name. by: Rexford

Sun Nov 11 21:41:59 2018

"eBay's seller advocate Jim "Griff" Griffith"

PLEASE stop calling him "seller advocate".  I don't know what he is, but he is not a seller advocate.  He must know where the bodies are buried because quite frankly I don't know why they keep him around.

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

by: sellerchick This user has validated their user name.

Sun Nov 11 21:56:08 2018

Sorry sellers who are MP, if I can find a substitute that still takes paypal, I'm buying from them.  

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

by: Snapped This user has validated their user name.

Sun Nov 11 21:59:22 2018

Well now - if they took trouble to wake up THE seller 'advocate' to say so, it MUST be the bees knees.  After all, he's ''seen the numbers'' and knows the ''long story''.  No further explanation needed.

Except for this part perhaps: ''Griffith also wrote, ''eBay is the ONLY marketplace - the only online retail outlet in fact - that does not manage its own payments.''''

See, eBay is NOT ''in fact'', an ''online retail outlet'', despite all the spit, polish, 'restless experimenting' and desperate dashboading they've done trying to be one.  It is Not. Their. Inventory.  eBay fulfills exactly zero purchases.  Buyers buy USING eBay, not from eBay.  

And they are doing so less and less with every buyer who has been told for over a decade that Pay Pal is the ONLY 'safe and trusted' method to pay, so buyers DON'T have to input a CC number for every seperate purchase, and now can't do it - until who knows when.  Er...except maybe those who have read the story.  Certainly nobody who has actually lived the story knows, or can be assured by the 'promises' eBay so cavalierly makes.

Riddle me this Uncle G.  How can what is essentially a 2.5% increase in fees for every MP sale, NOT be extremely delightful....for eBay?  

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

This user has validated their user name. by: The End

Sun Nov 11 22:39:15 2018

Griff ? Methuselah  :o)
He's the one who told me PayPal would not be a problem, when they first came on board. Then, I promptly quit Ebay.
Now, he's seen it come full circle. But I won't be coming back to Ebay 'til they lower the take rate back down to 2001 levels.
Time to taxidermy Griff.

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

by: BohicaBay This user has validated their user name.

Sun Nov 11 23:21:46 2018

I don't feel very advocated for by Griff the Graft. I looked it up, just to make sure.

*sigh* when is eBay going to get that their entire success was based around being DIFFERENT.

ad·vo·cate
noun
noun: advocate; plural noun: advocates
/ˈadvəkət/Submit
1.
a person who publicly supports or recommends a particular cause or policy.
"he was an untiring advocate of economic reform"
synonyms: champion, upholder, supporter, backer, promoter, proponent, exponent, spokesman, spokeswoman, spokesperson, campaigner, fighter, crusader; More
antonyms: critic
a person who pleads on someone else's behalf.
"care managers can become advocates for their clients"
a pleader in a court of law; a lawyer.
"Marshall was a skilled advocate but a mediocre judge"

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

by: usaretired This user has validated their user name.

Mon Nov 12 00:22:39 2018

I am so glad I didn't opt into MP! In the last 2 weeks I've had two buyers message me if I was still accepting PayPal and of course responded yes. Both bought items within minutes of my reply. And...both had looked at items from other sellers and saw they didn't accept PayPal and passed them by...

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

by: BobNJ This user has validated their user name.

Mon Nov 12 00:28:05 2018

Sorry, but eBay is NOT the only online marketplace that doesn't manage it's own payments. Delcampe is still like eBay was years ago and stays out of the way letting buyers and sellers do their own thing.

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

by: Paul W This user has validated their user name.

Mon Nov 12 01:28:26 2018

When PayPal is accepted, I'll opt in, not a minute before.

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

by: maxmad This user has validated their user name.

Mon Nov 12 03:58:16 2018

he's old, and is forgetting his lines from the script
time for ebay to make Griff a cartoon character like they did with Mr Clean®

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

by: sasikat9 This user has validated their user name.

Mon Nov 12 06:00:14 2018

Ebay is extremely happy with the managed payments roll out.

THAT MUST BE WHY I GET DAILY EMAILS TO HOW GOOD THIS IS. ALSO GET OFFERS OF 20 PERCENT OFF OF FVF IF I ENROLL. STOP THE EMAILS AND OFFERS EBAY WE WILL NEVER ENROLL AND WHEN YOU ENROLL US WE WILL JUST LEAVE. BYE BYE

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

This user has validated their user name. by: Rexford

Mon Nov 12 06:07:06 2018

"How can what is essentially a 2.5% increase in fees for every MP sale, NOT be extremely delightful....for eBay? "

Bingo!  Money is the only thing that delights them.

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

by: FLEbaySeller This user has validated their user name.

Mon Nov 12 06:56:31 2018

He also doesn’t mention the little problem with their “discount codes.”  You cannot purchase using Ebay’s  discount code when purchasing both items from sellers who only accept Paypal  and with items from sellers who are enrolled in Ebay’s Managed payments.  Since the code is only good for one use, what do you do?  Simple, remove the item from the seller who accepts managed payments and find one who accepts paypal.   It cost at least one seller a $30 sale with Ebay’s last promotion.  Ebay isn’t going to share this information with you.  They are never up front about their glitches.

@Rexford – You are so right!  He is not a seller advocate.  What a ludicrous title!

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

by: NoMoreEbay This user has validated their user name.

Mon Nov 12 07:59:43 2018

Griff says....ebay has never said.....

Look. Just tell us in plain talk why you're 'excited.' Give us some stats to back up your claims. Then sellers will listen.

Until then, it is just more unicorn scripted words like usual.

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

by: Truk This user has validated their user name.

Mon Nov 12 08:12:05 2018

eBay can't even show me the sellers hub twice in row with-out reverting back to some old useless page from selling manager pro or fix a shipping calculator that really has not worked properly for several years
So for us it's trust tell me who trust eBay just who?

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

by: Patricia This user has validated their user name.
Web Site

Mon Nov 12 09:55:53 2018

I know at least one seller who lost a sale because he did not take Paypal.  I experienced first hand what happens.  I was shopping on eBay and was all set to buy until I noticed the seller did not take Paypal.  Regretfully, I had to back out and use another seller for the same item.  This is what stupid stupid eBay is doing to its sellers.  Why they had to initiate a new form of paying and omit what is perhaps the most common form of payment is beyond stupid...i just don't have a word to adequately describe it!  I don't want to hear their weak lame-brained excuse that it will come at a later date...its STUPID!

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

by: pace306 This user has validated their user name.

Mon Nov 12 10:00:48 2018

https://books.google.com/books?
id=9XLGCF6dozUC&pg=PA184&lpg=PA184&
dq
=ebay+-+griff+-+paypal&source=bl&ots=6X3wlL9q_K
&sig=H3CSMFx5FBBXoht8aFAYDmOjIAo&hl=en&sa=
X&ved=2ahUKEwiZqdf5iM_eAhXEs1MKHXzTDIAQ6AEwB3o
ECAAQAQ#v=onepage&q=ebay%20-%20griff%20-
%20paypal&f=false

(long
url - may not resolve)

Its from Uncle Dopes book (that he wrote on eBay)

"Paypal is the quickest and safest way to pay for an eBay item".

Was he lieing then? Is he lieing NOW?

https://www.entrepreneur.com/article/72800

35. Eliminate the roadblocks to selling your products. If a buyer wants to use PayPal to buy your product and you can't accept a PayPal payment, that's a problem. It's a roadblock to selling your item, making a profit and moving on to the next sale.

What a dope !

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

This user has validated their user name. by: Marie

Mon Nov 12 12:42:59 2018

@snapped

"How can what is essentially a 2.5% increase in fees for every MP sale, NOT be extremely delightful....for eBay?"

I'm not sure where you get this from.  There is no increase in fees for those that use MP vs those that are not in MP.  Where is this additional 2.5% fee coming from?

MP charges 2.7%

Those using PP are charged 2.9% plus a 30 cent transaction fee.

MP offers a fee DECREASE in money processing.

I'm not defending the program, as I too do not like it in it's current form, but saying there is a fee increase is incorrect.

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

by: Michael in BC This user has validated their user name.

Mon Nov 12 13:49:54 2018

@Marie

I think that what is meant is that eBay now collects the fee that Paypal would have collected had a payment been made through Paypal.

So, yes, eBay is earning more fees, just not (so far) with an accompanying charge to the seller.

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

This user has validated their user name. by: Marie

Mon Nov 12 14:20:55 2018

@Michael in BC

Well they are a for profit company.  I don't see why it would be an issue if Ebay makes more money while saving seller's money.  To me on this specific comment, that is a win win situation.

Perminate Link for eBay Extremely Delighted by Managed Payments Results   eBay Extremely Delighted by Managed Payments Results

by: Jester This user has validated their user name.

Mon Nov 12 14:28:12 2018

One of the biggest reasons I still sell on eBay is because PayPal gives me access to my money as soon as a payment by the buyer is made. No holds. If you take that away I will not be happy and that's what it sounds like is going to happen. Sounds like a money grab and hold by eBay. Also, eBay has not had the best track record on website security.

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