|Sat Nov 3 2018 21:53:27|
Is eBay Feedback Still Relevant?
By: Ina Steiner
Many of us still remember when you could leave an eBay user feedback even if you weren't involved in a transaction. So much has changed over the years, but the biggest change occurred when eBay took away the ability for sellers to leave anything but a positive rating for a buyer.
Sure there are complaints - we just received a letter from a reader who believed a customer accidentally left a negative rating but was unable to get eBay to remove it. But overall, does the feedback system do the job?
As we speed toward 2019, we wonder, how relevant is the eBay feedback system? Should it be replaced with a more relevant metric? Or is it the best way for would-be customers to judge sellers?
Please take a quick informal survey via SurveyMonkey
and let us know what you think. We left lots of room for comments (and ask for your thoughts about other marketplace feedback systems), and we'll report the results in a future issue!