eBay took umbrage at our characterization of its managed payments offering. In "eBay Launches Calculator to Show Managed Payments Savings," we described how sellers using managed payments could save significantly on fees.
In the article
, we wrote that the potential for seller savings made it "a shame that eBay rolled out managed payments in its half-baked state," referring to the fact it is lacking critical functionality (as we've written before) - especially the lack of PayPal payments, which won't be available until the summer of 2019.
Here's the letter we received from an eBay spokesperson, which we told her we would be happy to publish:
"I'm reaching out to you in regard to your recent article eBay Launches Calculator to Show Managed Payments Savings.
"Since announcing in January that eBay was embarking on an initiative to manage payments on our Marketplace platform, we have been very clear that this is a multi-year journey and we will move as quickly as possible to complete this process within the parameters of our Operating Agreement with PayPal, which remains in place through mid-2020. We've also been clear that our primary aim is to deliver financial benefit, efficiency and convenience for our sellers. We are also committed to continuing to learn in order to iterate and improve the experience over time.
"While it's early days in the effort, the results-to-date clearly show that this is occurring. Just three weeks into our initial roll out, we are seeing positive momentum. We have already managed more than $20 million in GMV (representing nearly half a billion dollars on an annualized run rate) and, importantly, sellers are already benefitting from lowered costs.
"There is nothing "half baked" about our approach, and we take strong issue with your characterization. Our team is working hard to deliver for our community, and we'll continue to communicate progress as we proceed."
Note that we were not calling eBay's approach
half-baked, and we based our assessment in part on this eBay employee
's description of critical missing functionality of managed payments upon launch.