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Sun Oct 14 2018 16:37:08

eBay Forces Never Ending Listings on Mobile. Desktop Next?

By: Ina Steiner

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eBay is forcing sellers into Good Til Cancelled (GTC) listings on its mobile app. Responding to complaints, an eBay moderator called it a best practice, leaving sellers wondering if desktop could be next. 

"The decision of when, and whether, to relist should be mine - NOT something eBay forces me into for the privilege of using my phone as a tool," a seller wrote on Wednesday's weekly chat thread. 

"The workaround - "well, just use your PC" - is not acceptable," he continued. "On listings that I do choose to relist, you guessed it - it has to be done from the PC to avoid an automatic conversion to GTC. Want to add another picture, or add to the description? Back to the PC. Want to lower the price or add alternate shipping? PC. Want to list a newly sourced item while in the field - then you have to accept GTC, or wait until you are back at the PC."

Worse, said the seller: "there was no announcement or warning of these changes - many sellers have burned some of their finite listings because without knowing (because you didn't tell them) they listed items as GTC that might be seasonal, an item that was on its last run, exploratory, etc."

In response to the poster, an eBay moderator said it was an intentional change:

"Thank you for sharing this feedback about the app! Good Til Cancelled is currently the only duration available through the app and this is by design. The reasoning behind this is that we've found longer durations generally have more benefits. The mobile team has engaged on the boards here and mentioned some of those benefits. With that said, we have been passing feedback over to the mobile team and they are reviewing it as they consider future updates."

While that may not have been what sellers wanted to hear, at least sellers were not left playing the "is it intentional or is it a glitch" game so familiar to them when it comes to change on eBay.

The moderator said eBay's mobile team cited benefits of a longer duration: "longer durations perform better, provide more buyer predictability, and index more easily in search engines". 

"These amount to more visibility for sellers items which in turn give a better chance for items to sell," he said.

The original poster responded by noting that a forced renewal on Easter items in October just wastes a listing. "Please go read the boards on the ios and android discussion. This is the voice of your customers, and its bleak."

There was further discussion, and then the startling revelation that eBay was using mobile app users as testers.

A seller asked, "Since this change has so many benefits, shouldn't it be applied to the desktop version as well? Make GTC the only option everywhere."

To which the moderator responded, "We are testing flows that will make listing faster and search engine indexing more effective. Right now, we're only testing with a segment of eBay sellers (such as through the mobile app and not on desktop). If we do update our duration policy for all sellers, we will be sure to let you know beforehand!"

(Apparently the emphasis is on "all" in that last sentence, since eBay never announced the change to sellers listing using the mobile app.)



Comments (37) | Permalink

Readers Comments

Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

This user has validated their user name. by: DeathFromAbove

Sun Oct 14 17:04:56 2018

Yes, I'm sure all of your bread and butter business sellers list using your crappy app, and rely on your "expertise" and "research and list everything GTC by default. Uh, no. This is only an attempt to profit from amateur seller inattention or unawareness.  35 cents per month times even a million unattended listings is enough to pay for Devin's secret service jet fuel, and private yoga instructor and dietitian.

Make all of the interfaces to your dying platform parallel, or scrap the app and start over.  You can't have two teams presenting the same data in drastically different ways.  Classic "left arm doesn't know what the right arm is doing".

Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

by: GrumpyHam This user has validated their user name.

Sun Oct 14 17:26:46 2018

A neat little trick I noticed last week, if you revise any listings using the mobile app, your handling charges are reset to zero unless you manually set them.

Nice little ploy. Desperation at every turn.  

Auctions are almost non viable anymore and I have continually made money from them for 20 years starting all of them at 1 cent. 100% fixed price going forward and working on my own site. I can't complain, 2M in sales, I knew it would not last forever

Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

by: Just Plain Irritated This user has validated their user name.

Sun Oct 14 17:42:22 2018

As a store subscriber with 1000 "free" listings per month, this is a non-issue to me. However, I see how that could be costly if you are being charged 35 cents per listing.

The purchase of an Easter Item as a Christmas gift would be perfect for that special Easter Collector. That said, I get the meaning.

If you don't want the item running as GTC, why not just end it?

As long as we stay are eBay we are at their mercy. So far, I am selling more there than any where else.

My last thought is this.... If you put your item on Amazon, it is GTC until you end it, but the difference is the listing fee.

Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

by: zombiehunter This user has validated their user name.

Sun Oct 14 17:47:32 2018

Is ebay going to charge sellers who end listings?  Thinking that they're selling off-site.

Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

by: pace306 This user has validated their user name.

Sun Oct 14 18:01:57 2018

The ONLY relevant question is: WHY do this to your sellers (and why NOW) ???

It doesnt matter what you sell - its not eBays business.

They should %10000 tell you and everyone else they are secretly using as testers - whats going on.

How dare they ruin a sellers business like this ?


(Hasnt "yet" effected me - but the sheer arrogance, the magnitude of the impudence never seems to have a boundry)

Maybe their star moron Hon Evile is involved ?!

Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

This user has validated their user name. by: Rexford

Sun Oct 14 18:14:31 2018

"called it a best practice"

Huh? Since when?  Isn't it the seller who should decide what is "best practice"?  eBay is "just a venue" you know.

Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

This user has validated their user name. by: iheartjacksparrow

Sun Oct 14 18:46:07 2018

"... longer durations perform better,...."

I thought eBay was deleting listings they considered "stale." Yet now they say the longer an item is listed the better?  

Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

by: Grady This user has validated their user name.

Sun Oct 14 19:29:56 2018

Ebay is NOT EVEN a venue anymore. They offer NOTHING. No visibility, no assistance, no relevance, no IT, no customer service, no bandwidth, no stability and no protection. Why would anyone consider them a "venue"? They lost that self-described title quite a long time ago.

Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

by: Silver Ice King This user has validated their user name.

Sun Oct 14 23:14:50 2018

This is just another desperate ploy by Wenig to try and boost sales.  Ebay has basically resorted to plain out theft of the sellers listing fees since they did not want it listed as GTC.  Once again an unannounced dip into the sellers pockets since Ebay can't seem to come up with a viable idea of any kind on how to grow the site.

This coming from the company who recently went through and deleted many GTC listings because the long term sale period was hurting them, now they claim it is just the opposite.  What a joke this organization has become under Wenig.  It was bad enough under Donohoe but at least he was not as blatant a thief as Wenig has become.

Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

by: Paul W This user has validated their user name.

Mon Oct 15 02:41:33 2018

Woe to the non-store seller who says yes to that extra 100 free listings and then finds it cost him $35 extra the next month because eBay secretly made them GTC.  Actually that may be eBay's motivation--collect $millions in listing fees from unwary sellers.  

Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

This user has validated their user name. by: Marie

Mon Oct 15 03:15:02 2018

This makes no sense to me whatsoever.  I know Ebay has said they have found this practice to be in the best interest of the seller, which to me defies logic.  Simply ridiculous.

Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

by: maxmad This user has validated their user name.

Mon Oct 15 04:44:54 2018

@Marie

it does make sense, because the longer the listing stays with the same fixed URL , they have a better chance to get indexed with Google, it takes the google bots and most other search engines months, before they completely crawl thru sites, looking for new pages, (organic search)

ebay doesn't pay for advertising, or very much, that's why sales can be slower on ebay, then other places like etsy, or even our websites which outperform ebay by a factor of 10

it was never this bad between ebay and google until ebay started re-directing traffic from google to other listings they wanted to show, there was a big upset between the two, google kept warning ebay, but ebay would not stop doing it, and google finally said enough was enough, and did stop them, by giving their site less priority in search

ebay gets the same exposure as an ordinary website, in reality You're paying ebay a massive amount of money to actually do nothing, and in some cases attaching the ebay name on your items actually makes it much worst for sales,



Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

by: Chicago48 This user has validated their user name.

Mon Oct 15 05:27:53 2018

I don't mind GTC as long as there is a ONE time fee, not a fee each time the item relists.

Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

by: Chicago48 This user has validated their user name.

Mon Oct 15 05:29:19 2018

Oh another thing.  When yo opt into GTC they don't let you know there's going to be a 30c listing fee.  There's a Learn more button, but it doesn't state the fee.

Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

This user has validated their user name. by: VV

Mon Oct 15 08:45:24 2018

Question and I don't know the answer (LEGALLY), but, fundamentally this comes down to:

Who owns the listing?

Clearly the seller owns the item, but, who owns the listing? (You would THINK the seller....)

Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

This user has validated their user name. by: Bidonmine

Mon Oct 15 08:49:47 2018

I only use my PC to list/modify. I do not use GTC because i like to modify titles/prices on relists to try and help placement or to make a better search title. Good sellers are pro-active with their inventory and don't need Ebay sticking their bots into a sellers business.

Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

This user has validated their user name. by: RKTOYS

Mon Oct 15 08:56:38 2018

Stupid, stupid, stupid.

By the way, I had a great show this weekend.  Between the table and hotel, the cost was about the same as eBay.  Difference was, it took 2 days instead of 8 months.  I took all of the stuff that's been sitting on eBay, put it in front of collectors, and much of it sold.  So it's not my products, my pricing, or even me that's not working.  It's eBay.

Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

by: boardwalk This user has validated their user name.

Mon Oct 15 09:18:28 2018

Its a money grab and it provides Ebay with large numbers of listings. Its that simple.  Imagine a 5,000 free listing promo that had GTC attached to it.  Try and delete 5,000 after the promo using only your phone.......Good Luck with that.  

Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

by: Rahkwa This user has validated their user name.

Mon Oct 15 10:17:07 2018

A seller with over 100 listings shouldn't be using the mobile app anyways. Noobs.

Perminate Link for eBay Forces Never Ending Listings on Mobile. Desktop Next?   eBay Forces Never Ending Listings on Mobile. Desktop Next?

This user has validated their user name. by: David Steiner

Mon Oct 15 10:28:09 2018

@Rahkwa: "A seller with over 100 listings shouldn't be using the mobile app anyways. Noobs."

I think it's appropriate to point out that you are posting from an IP within eBay. If you are an employee of eBay, I'm wondering how your manager would feel about you calling a seller "Noob."

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