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Wed July 19 2017 19:47:18

Etsy Test Shows Price Plus Shipping in Search Results

By: Ina Steiner

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Etsy is testing new ways of displaying shipping information to shoppers, including shipping costs and delivery times, "with the goal of making buyers more likely to make purchases through the upcoming holiday season and beyond."

The first test will show a subset of shoppers in the US prices that include shipping. Etsy explained, "The test will help us determine if seeing a price that includes shipping costs affects shopper behavior."

"Beginning this week, shoppers who are part of the experiment will see prices labeled "Shipping included" on listing pages, in search results, and in their cart. The prices will reflect your item price combined with the cost of your least expensive shipping option for that item. Taxes will not be included in the prices. Shoppers will start to see combined prices over the next few days."

Etsy said there would be no impact on seller fees: "during this experiment Etsy's 3.5% transaction fee will continue to be applied only to the price of your item."

Etsy also said there would be no impact on exposure in search results: "listings will be shown in the price search filter by the item price, not the combined price."

But this is only the beginning - Etsy said this particular test would be one of several, with the next update coming in August. See more information here.




Comments (27) | Permalink

Readers Comments

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

This user has validated their user name. by: BuildingMyOwnSite

Wed Jul 19 20:08:53 2017

In my view, reading the full announcement shows how much Etsy is determined to follow the path of Ebay's poor treatment of small sellers, and of course Etsy's white glove treatment of  HUGE foreign resellers.

From the Announcement:

“Buyers tell us that unexpected shipping costs are a major barrier to purchase. They want to see the full cost of the item, including shipping, earlier in the shopping process.”

“Beginning this week, shoppers who are part of the experiment will see prices labeled “Shipping included” on listing pages, in search results, and in their cart. The prices will reflect your item price combined with the cost of your least expensive shipping option for that item.”

“Will this affect my Etsy fees?”
“No, during this experiment Etsy’s 3.5% transaction fee will continue to be applied only to the price of your item. Etsy’s payment processing fees will continue to be charged on the item’s total sale price, including shipping fees and any applicable taxes, including sales tax, value-added tax, or goods and services tax”.

“Will this affect how my items appear in searches filtered by price?”
“No, listings will be shown in the price search filter by the item price, not the combined price”.

QUESTIONS FOR ETSY:
1) What buyers told you they wanted that? Really???
2) Will fees later be applied to shipping?
3) How will NOT INCLUDING the shipping in the search results, result in showing the “full cost of the item, including shipping, earlier in the shopping process”???
4) Won't this have the effect of  placing overseas resellers, who often have lower overhead (Mechanization, or “FAKE HANDCRAFTING”), and shipping?

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

by: Snapped This user has validated their user name.

Thu Jul 20 08:50:47 2017

1).  I think most if not all buyers want to know all costs before making a decision to buy.  Surprising them with an unexpected ship cost (e.g., different than what may have been imagined instead) at time of invoicing is a detriment to consumating a sale.  In fact, I'd be surprised to learn of anyone who simply 'would not care'.
2). Reading the announcement reveals transaction fees are to remain as applicable to item cost only.  Payment process fees remain applicable to total payment made.  
3). There Is a difference between search filtering and data returned from that.  Per the announcement, filtering will not utilize ship cost as a descriminator, but the results will show that cost when returned, even labeling it 'included' (correctly, vice 'free') for comparison purposes - should that be important to a buyer.  Nothing unclear there.
4).  It may indeed advantage those with lower item costs - as it already does.  Showing ship costs once the item (from search) is described gives buyers another (and necessary) data point upon which to make an informed decision.  Can't see that as a bad thing.

Overall, whether one agrees this to be a good idea or not, at least Etsy is explaining it before dropping it in seller's laps.  Giving sellers both detail reason and time to adapt.  That alone is much different than eBay's currently much more seller disdainful 'test' methodology, which does neither, plus applies sanction when the test trap gets triggered.

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

by: mcposty This user has validated their user name.

Thu Jul 20 10:47:03 2017

Having shipping g Costs in the price is stupid. Having shipping costs under the price is smart.

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

This user has validated their user name. by: BuildingMyOwnSite

Thu Jul 20 11:59:54 2017

@Snapped:  (Using your numbers from above)

1) Yes, of course buyers want to know total including shipping.   Etsy says: “Buyers tell us that unexpected shipping costs are a major barrier to purchase. They want to see the full cost of the item, including shipping, EARLIER in the shopping process.”  THAT CAN'T BE DONE without a buyer signing in with a zip code, and EVERYONE forced into shipping rules that just won't work for everyone.  Let alone combined shipping, carrier choices, time choices, etc.

2) Regarding the fees, Etsy said: “DURING this experiment..........”
I asked:  Will fees LATER be applied to shipping?”
Funny they didn't just say “NO” to their own theoretical question.   Nice long answer explaining what every Etsy seller already knows.   Why not say: “Etsy plans no fee changes in any way”.  Well that's because Etsy needed the word “during” to be WITHIN a much longer statement.  (This is known as Ebay speak) Etsy is telling sellers about another increase that is coming and that's the way they are seeing it today on the forums.

3) Certainly there is a difference between search filtering, and what is shown.  But Etsy does not now show shipping costs separately in Search.  They have also said:  “....listings will be shown in the price search filter by the item price, not the combined price”.   And they have said:  .....shoppers who are part of the experiment will see prices labeled “Shipping included” on listing pages, in SEARCH RESULTS, and in their cart”.  What in the world will that search page look like, with the ALL THE ITEMS actually in price order, but looking out of order because of shipping included in SOME of them.  Nothing unclear you say?   It may not be unclear in their statement, but it's a DISASTER on the search page.   Why not show Price + Shipping = Total?  In Ebay, 2300.00 + 500.00 = 2800.00 comes up right next to 2800.00 shipping included.  (when it's working, and possible to calculate)  What's wrong with that?  But often that isn't possible due to ALL the myriad of issues surrounding shipping.

4) One reason for not giving an advantage to those with lower costs, is because many of those sellers are actually RESELLERS, and FAKE Handmakers.    They ship their GARBAGE in bubble packs if you're LUCKY.   Most Handmakers I know wouldn't even send a piece of cloth in a bubble pack.  Etsy has already completely sold out Handmakers, but  that's no reason to make it worse for them.  Handmakers care about every dollar shipping costs.  Resellers could add it for free right now.  They buy from Ali for 1.00 and consistently charge 20.00-40.00, sell thousands, and call them ALL Handmade.

This is NOTHING BUT Etsy's way of forcing free shipping, AND adding fees to  the shipping costs.  The Etsy forums are on fire about this,  and few are in favor of it as proposed by Etsy.

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

by: Snapped This user has validated their user name.

Thu Jul 20 18:23:14 2017

BMOS - nicely clarified, TY.

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

This user has validated their user name. by: BuildingMyOwnSite

Thu Jul 20 18:59:29 2017

@Snapped:
Yeah, could have been clearer.  That's what happens when I get MAD.  Can't think straight.  Used to this stuff at Ebay.  Much madder about what Etsy does, and lies to small sellers.  8 threads on the forums, almost 1000 posts since 5:30 yesterday.  See ya.

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

by: FREDDY This user has validated their user name.

Thu Jul 20 20:28:50 2017

Why don't they show method of shipping. Makes huge difference.
What shows up in lowest price search?
This is an ebay move.  New CEO just copying ebay's playbook. Obvious he didn't see the end result. ebay is going down.
Does that mean Etsy is going for the money as much as possible before going under???  Looks like it.

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

This user has validated their user name. by: BuildingMyOwnSite

Thu Jul 20 22:23:51 2017

@FREDDY:
All good points.  Impossible situations, no good answers.

Ebay knows this is a “Dog with fleas”.  No solution.  Long ago, Ebay tacked fees onto shipping, (With the LIE, that it was to stop fee avoidance).  They were happy to do so, in order to gain fees on shipping.

Etsy is not NEARLY as “bright” (HAHAHAHAHAHA!!!).  IMHO, these guys are COMPLETE idiots.  They may actually think small percentage fees on shipping can bail them out of the mess they are in.  (AKA “When everyone finds out that 90% of Etsy is FAKE JUNK, this company will come apart overnight.)  This is a smoke screen to raise fees, TRY TO placate Wall Street, and jump from lower altitudes.

Etsy will collapse sooner than Ebay.  The management is neither as bright, nor as devious as Ebay.     Incredibly, Etsy is ACTUALLY built on a REPUTATION of “Handmade”.   IT CAN'T SURVIVE PUBLICATION.   It was NEVER meant to be a powerhouse, and now It's kinda like a game with Kenny Rogers, and Bret Maverick on one side, and sellers on the other.   Stacked deck, only one winner there.....  The sellers will lose, as they're the chumps.  oops, chips.

Know When To Fold 'em.......... (Good 1978 advice)

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

by: betsys.bijoux This user has validated their user name.
Web Site

Thu Jul 20 23:29:40 2017

Other than the immediate 'I hate it' that all these changes are starting to earn, I do have major concerns.

9am customer sees a price, comes back in the evening and see price hike with shipping included.  The raise price and tout free shipping is a really sleazy stunt some seller pull and I resent customers putting me in with that group.

No notation of combined shipping rates so potential customers will just multiply the prices and get ridiculous totals, thus not buying.

People with discount codes will expect a certain amount to be discounted and will not be happy when 10% isn't really 10% when shipping is not included in the coupon.  Until USPS offers 10% off their shipping I refuse to do so.

I hope Etsy rethinks this - as a buyer, I went to purchase beads from favorite seller.  I didn't notice the change right off and passed on buying because of the cost of purchasing a quantity of 10 was sky high (didn't indicate the combined shipping)  Will return to get them tomorrow but right now I'm just fuming!

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

by: marcello This user has validated their user name.

Fri Jul 21 00:20:41 2017

As a buyer I hated this search feature when Ebay originally rolled it out and I still hate it. They could have added this option without taking away the highest and lowest price options but no, they love to diminish buyer's choices and force their unwanted choices down buyer's throats.  
How can you show the shipping cost with the price of the item when the shipping cost is calculated by the location of the buyer? This is what I love about Ecommerce sites like Etsy they just copycat everything Ebay does. Watch how Etsy will now acquire Ebay's irrational, obsessive shipping neurosis.
Etsy has so many serious problems with search and categories, that need to be addressed. The shop manager is also a complete disaster!

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

by: ruthie This user has validated their user name.

Fri Jul 21 00:55:34 2017

"The prices will reflect your item price combined with the cost of your least expensive shipping option for that item.”
-----------------------------------------
What if buyers don't want the cheapest shipping method? Especially for antiques/fragile items that need to be to their destination ASAP.

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

by: marcello This user has validated their user name.

Fri Jul 21 01:39:28 2017

From the announcement I thought they were going to change the search "sort by" selection, copying Ebay's sort by item plus shipping. Etsy is only showing "plus shipping" or "shipping included" after the item price in the thumbnail view of search results. I don't know why everyone is so bent out of shape over it. It certainly is a boneheaded thing to waste time on but Etsy's hipster staff is known for wasting time on useless boneheaded ideas. If anything, this added feature shows all the items that have shipping included are much more expensive. Duh, proving the point that there is no such thing as free shipping.

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

by: Etsy Seller This user has validated their user name.

Fri Jul 21 02:11:11 2017

Even if you tell the buyer that you are willing to combine shipping charges for multiple items if only they would PLEASE contact you before buying in the very first line of your item description, they buy 10 separate items and get charged all the fees.
NO ONE READS THE DAMN COPY EVEN IF IT MEANS THEY WOULD SAVE $$$!
Etsy on mobile devices is HORRIBLE; difficult to access the info needed for a smooth purchase on small screens.
My alternative is to raise all of my prices to compensate for free standard shipping
and the extra fees that Etsy will take because it is now the item price.
One way of the other, Etsy will steal postage.
I refuse to use Etsy shipping. My printer cannot handle labels and the Etsy shipping calculator refuses to acknowledge envelopes, only boxes.
Often, also, the calculator is off by as much as $6.00 because of the box vs. envelope glitch. That has been a problem at the post office.
I only use USPS postage calculator now. And I have to take all my mail to the post office because there is no mail pick-up from homes here, only delivery. We laugh when the post office ads run, showing people with better things to do than run to the post office. It won't happen here.

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

by: ewegolf This user has validated their user name.

Fri Jul 21 07:32:54 2017

I use calculated shipping on Etsy using my actual costs.  I don't know what shows to the buyers but Parcel Select is mostly selected as the "choice" despite being virtually the same price as Priority Parcel. I don't think they  show options.  So their test falls into the same category  of showing the least expensive and slowest method of shipping.

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

by: SammyCat This user has validated their user name.

Fri Jul 21 07:43:47 2017

Wow --- all this will do is make items 'look' more expensive than they are.  People expect to have to pay shipping costs, and insurance and tracking where appropriate.

I find it hard to believe that buyers would want to see this as it makes no sense whatsoever.

The alternative of course would be to have item price + shipping = $$  - but that seems beyond the skill of their tech people, or, they collectively don't have the brains for common sense solutions or innovation

Makes me wonder of any of these geniuses actually spend any time at all looking at how other 'sites' are run.  I mean, learn from others and avoid making useless changes and mistakes.    

Another stupid test that will costs higher-end sellers sales.  

Never ends

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

by: Flying Childers This user has validated their user name.

Fri Jul 21 09:39:43 2017

The people who work at Etsy HQ must have nothing better to do than to make trouble for the sellers.  Everything they have done recently has only served to make things worse.  One of the 10 biggest lies:  I'm from Etsy and I want to help you.

These young Millennials or whatever you call them, come out of college completely uneducated and ignorant unless it has something to do with gender studies or identity politics.  Yet they think they know it all.  They have no respect for the sellers who are older and wiser and who are the ones who pay the bills including their overblown salaries and benefits.  

Hard to believe that with all this idiocy Etsy makes any money at all.  No wonder that they are ripe for a takeover.

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

by: Twiganne This user has validated their user name.

Fri Jul 21 10:34:00 2017

Try ArtYah the new Etsy with no charge on shipping price only item price.  Talked to the owner who said they had no intention of ever selling out to big corporations.  The man who started and his wife who started Artyah both were sellers on Etsy and EBay.  They got sick of the changing rules and pricing fees.  They created this site to compete with both etsy and ebay. You have your own store, easy to list, no Chinese sellers trying to push off fake handmade items and monitoring of items trying to be listed as vintage when they are not.  The picture quality is good not like ecrater and bonanza.  He is very quick to respond to emails and even gave me his number to call with any concerns.  Get to list 6 photos and only 10 cents per listing.  Only trying to make the features better by adding new things that benefit sellers but not changing around the site to keep sellers confused.  Have share buttons to share on all of the social media.  Initial fee is 5 dollars to set up your paypal account.  No direct payment deal like etsy did to try to keep our money.  When you sell it goes straight into your account so your money is available to you immediately after customer pays.  Get to set up your own shop policies. If you want to really bury ebay and etsy down under then start listing some items in Artyah and the more items we list the more buyers will come. Get your foot in the door so your shop is set up and noticed.  

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

by: Donellen This user has validated their user name.

Fri Jul 21 11:16:08 2017

As an Etsy Seller I can say this is one of the worst idea's they have ever come up with, showing customer's inflated prices is not going to increase my sales. Please stop trying to fix things that are not broken. The price of shipping and handling also includes packing materials tape, boxes, peanuts etc, vintage items often require a lot of extra care and therefore shipping costs are sometimes more than expected. Etsy please don't try to estimate what you can't see in order to get a delicate product safely and unbroken to a customer.  

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

by: Henrietta McClellan This user has validated their user name.
Web Site

Fri Jul 21 13:39:13 2017

This is a terrible decision. You must separate  the two. DO NOT ADD THEM TOGETHER IN ONE PRICE. I HAVE NEVER HAD A PROBLEM IN SELLING BECAUSE OF THE SHIPPING PRICE. IT IS CHEAPER THAN GETTING IN YOUR CAR AND

TRAVELING FOR A WHOLE DAY TO FIND THE ITEM YOU WANT. IN FACT YOU MAY HAVE TO LOOK FOR MONTHS TO FIND THE ITEM FOR WHICH YOU ARE LOOKING.  


I CERTAINLY DO NOT WANT TO FIND THE TWO ADDED TOGETHER ON MY SITE.

ALSO, YOU MAKE IT VERY DIFFICULT FOR US TO CONTACT YOU.

HENRIETTA

Etsy Test Shows Price Plus Shipping in Search Results   Etsy Test Shows Price Plus Shipping in Search Results

by: Henrietta McClellan This user has validated their user name.
Web Site

Fri Jul 21 13:58:55 2017

Combining the selling price and the shipping price is the most stupid idea.  

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