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Thu Apr 27 2017 11:10:15

Amazon Shipping Plagued with Glitches

By: Bob

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Online seller and AuctionBytes blogger Bob says preparing shipping labels through Amazon has become excruciating as various problems have plagued the system this year.

A few months ago, Amazon pushed some buttons, moved some levers, and kicked some trash cans in order to update their shipping system. It's been an off-and-on-again disaster ever since. 

Beginning around the end of January of this year some Amazon sellers had some serious issues with the shipping system. Some shipping options weren't available which meant you had to find an alternate site from which to ship or (egad!) actually had to go to the post office or shipping store to get an item out. Which wouldn't have been so bad had Amazon not, at the same time, sent out warnings that you were late shipping your item and; therefore, a lousy excuse for a human being.

This and other issues were eventually resolved, though some issues took a couple weeks to fix (causing some sales to be canceled at seller or buyer request). But more recently other glitches began to pop up including one where shipping cost options were nearly double the actual cost (guaranteed that many early-morning-before-the-first-coffee sellers didn't notice).

Then, April 25, the system looked to have broken down completely. When attempting to buy shipping sellers were met with notes like: "We are currently experiencing a system issue that is impacting Buy shipping. (04/25, 4:47 PDT)" and "No carriers are currently available for your shipment. Please wait 15 minutes and try again."

This all probably has more to do with saving Amazon a few pennies than with improving seller tools and increasing efficiency. I can't be the only oldster who wonders how everything can be getting better and worse at the very same time. 

The recent shipping issue didn't last for a whole day but shipping quirks and glitches may sporadically continue. (Readers discovered an issue on Tuesday where the flat-rate envelope and small flat-rate box were missing as options - some have reported a workaround. And today, a seller reported: "Amazon is computing incorrect shipping today for sellers, Shipstation is unable to process labels because of a problem with Stamps.com and eBay's labels are working but not for manual label creation, or at least not for me."

Sellers concerned with getting items to buyers quickly might consider seeking alternate shipping methods as backups until Amazon's problems become less frequent.  

About the Columnist
Bob has been buying and selling online for almost 20 years. Some experts claim that his limited budget was the major cause of the 2001 dot-com crash. He denies the charge.




Comments (7) | Permalink

Readers Comments

Amazon Shipping Plagued with Glitches   Amazon Shipping Plagued with Glitches

This user has validated their user name. by: eXtinctBay

Thu Apr 27 13:12:50 2017

Just went to ship a four ounce package through Amazon Shipping, and the price (should be $2.61) was $5.06!!!

Looks like the programmers placed signature confirmation in the code, which cannot be removed. UUURRRGGGHHH........

Amazon Shipping Plagued with Glitches   Amazon Shipping Plagued with Glitches

This user has validated their user name. by: Marie

Thu Apr 27 14:18:10 2017

I just printed a label from Amazon for a 4 Oz package and at least for me, it worked fine.

Something I did certainly notice is as of March 1st, they stopped charging the 7 cent processing fee for shipping labels.

Amazon Shipping Plagued with Glitches   Amazon Shipping Plagued with Glitches

by: pace306 This user has validated their user name.

Thu Apr 27 17:46:05 2017

Amazon shipping was down yesterday for a few hrs.

It came back in the early afternoon and worked/works for me at least - correctly today.

Amazon Shipping Plagued with Glitches   Amazon Shipping Plagued with Glitches

This user has validated their user name. by: toolguy

Fri Apr 28 10:55:39 2017

If this had been a eBay story it would have 10 times the responses.

Why? Because eBay has way more 3rd party sellers. . .

Amazon Shipping Plagued with Glitches   Amazon Shipping Plagued with Glitches

by: ignatz This user has validated their user name.

Fri Apr 28 11:48:42 2017

If you guys are able to ask Amazon questions about this -

Please ask them WHEN they're going to add USPS Priority Regional Rate A & B to their shipping options.

I mean, okay, it's only been THREE YEARS, but really, come on!

Amazon Shipping Plagued with Glitches   Amazon Shipping Plagued with Glitches

by: Moonwishes This user has validated their user name.
Web Site

Mon May 1 01:42:36 2017

Amazon's shipping program has been on and off for the majority of last week. It was a pain for sure. If you weren't watching, you would get a charge for signature confirmation. Or it wouldn't work at all or it might work. Thankfully because I sell elsewhere I have an active endicia account so I could switch over to them, but many Amazon sellers don't. It was a schmazzle for them for most of the week.

Amazon Shipping Plagued with Glitches   Amazon Shipping Plagued with Glitches

by: mindelec This user has validated their user name.

Mon May 1 18:56:13 2017

It'seems been working for me since I started using it a few months ago.  The problem with using an alternative method to ship is that amazon doesn't honor delivery confirmation from anyone but them as proof of delivery



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