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Tue Dec 5 2017 23:43:10

Online Sellers Should Lookout for Package Delays

By: Ina Steiner

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UPS was slammed with packages thanks to Cyber Monday holiday shopping, according to Bloomberg, and the volume overwhelmed its expectations. "United Parcel Service Inc. is expecting slight delays in package deliveries through the middle of this week after a surge in e-commerce sales swamped its network in the days after Thanksgiving," the news outlet wrote on December 5th.

This despite the carrier having instituted surcharges this year including peak charges for US Residential deliveries and large packages, as we reported in June.

While late deliveries are a problem for all online sellers, it can be particularly difficult (and potentially costly) for marketplace sellers since eBay and Amazon have strict performance standards by which they must abide.

While sellers can monitor shipments and communicate with buyers, there's not a lot that can be done about delivery days, especially as winter weather has a greater chance of disrupting deliveries the closer to Christmas we get.




Comments (7) | Permalink

Readers Comments

Online Sellers Should Lookout for Package Delays   Online Sellers Should Lookout for Package Delays

by: angryllama This user has validated their user name.

Wed Dec 6 07:36:33 2017

DOG bites MAN.   Alert the media.   Come on folks.  The actual story here is that EXPECTATIONS have been raised TOO HIGH and the knee-jerk response by UPS is only likely to get THEM an un-deserved black eye.  I say this with the expectation on my part that this "delay" is for their GROUND service vs. foolishly promoted service dates that they CAN MEET over and over 49 weeks out of 52.  IF they are having such problems with BLUE (2-day) and RED (1-day) that is a "problem" that already has it's own FIX right in the UPS rules/regulations/after-sale policies.  NOTICE how few naifs have been seduced by EBAY into placing their own posterior right into their ILL-Conceived Guaranteed Delivery (SELLER-Destroyer) promotion?  Every time I do a search and take the MOMENT to click on "3 day delivery" switch I see only 2 different outcomes:  ALL the listings disappear,  Only single digit number remain with the TWITCH that of those that STILL show with that SWITCH thrown to ON... are OutLandishLy Expersive..... even the ones that only "promise" PRIORITY mail.  I put QUOTES around PROMISE as the last two things I've bought where PRIORITY was specified shipped .... get this .... MEDIA MAIL  Who ARE these GOOFS who think they can specify PRIORITY MAIL on a "free shipping listing" and then actually SHIP OUT using "slow boat from Shanghai" MEDIA MAIL?

Online Sellers Should Lookout for Package Delays   Online Sellers Should Lookout for Package Delays

by: Snapped This user has validated their user name.

Wed Dec 6 09:45:03 2017

Assuming a seller doesn't try that ship bait 'n switch, yes, there should be concerns about how eBay 'guarantees' something they can't possibly control, and regularly ignores any 'protections' promised to cover sellers impacted by events beyond ANYONE's control.

But a real 'concern' should also exist for buyers who need to realize promises in delivery dates - no matter who makes them - can still be impossble to achieve due to seasonal volume and/or weather issues.  Plan accordingly.  'Blame' appropriately.  Howling at the moon won't change it's orbit.

If only, right?

Nevertheless, the Llama is correct - this issue is not 'news'.  Sesonal delays have required consideration to plan for every Dec ever since the first eCom package was shipped respecting holday expectations and need.  Ths year, the USPS for example printed and mailed postcards to every household defining deadline ship dates to 'guarantee' delivery before the big 'C'.  But even that can still be impacted by the unexpected.  

And it's only going to get more 'challenging'.  

Guaranteed.  

Online Sellers Should Lookout for Package Delays   Online Sellers Should Lookout for Package Delays

by: leathermermaid8 This user has validated their user name.

Wed Dec 6 10:24:54 2017

Note also a large fire occurred at one of their Maryland hubs a couple of days ago.  http://wjla.com/news/local/fire-at-maryland-ups-center-destroys-
10-packaging-trucks-and-one-trailer

Sellers
and buyers alike may be  affected.  And at the worst possible time.

I like UPS well enough unless they're doing that hybrid to the Post Office thing.  Our instant world doesn't always translate very well to actual physical shipping and people should realize and plan accordingly.  

Online Sellers Should Lookout for Package Delays   Online Sellers Should Lookout for Package Delays

This user has validated their user name. by: toolguy

Wed Dec 6 11:26:14 2017

I mailed a package on cyber Monday Nov. 27th

It was going from California to Tulsa Priority Mail.

the label said 2-Day shipping

It was delivered on Saturday Dec 2nd ~ 5 days!

Online Sellers Should Lookout for Package Delays   Online Sellers Should Lookout for Package Delays

This user has validated their user name. by: blueribbon1844

Wed Dec 6 12:34:03 2017

Ebay gave me 23 late delivery "defects" from cyber monday. Based on 3rd party(usps) and some faulty Artificial Intelligence.

After 2 lengthy phone calls Ebay was kind enough to remove 9 False "defects" but won't reveal why.

So I have appealed the other "FAKE DEFECTS" all shipped cyber monday. I am awaiting their decision but wont hold my breath.

I asked them why isn't cyber monday considered a national disaster, like hurricanes and fires cause shipping defects...Clearly the post office cant handle it, and Ebay had the nerve to tell me to switch carriers if usps cannot deliver on time.  

As a seller I find this is one of the worst features about ebay. FALSE DEFECTS. If you are not monitoring your defects daily, it could cost you TRS like it did for me by 0.02% last year.

Online Sellers Should Lookout for Package Delays   Online Sellers Should Lookout for Package Delays

by: epuise This user has validated their user name.

Thu Dec 7 09:34:34 2017

HUGE delays due to CALIF fires...

Online Sellers Should Lookout for Package Delays   Online Sellers Should Lookout for Package Delays

This user has validated their user name. by: toolguy

Sat Dec 9 18:53:56 2017

Why buy on Amazon when eBay can be faster?

A customer bought an item 5 minutes ago, It's on the porch waiting for the Mail person to pick it up.

Amazon Prime can't beat that!



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