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Wed Nov 1 2017 18:52:44

eBay Solicits Product Reviews - for Antiques

By: Ina Steiner

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A reader sent us a link to an eBay listing that allows any user to leave a product review for the item. Product reviews on eBay are not new, but she was seeing the feature on an auction listing for a unique item.

The "Antique English Sterling Silver Hallmarked Birth Christening Mug Cup" was listed in the Antiques>Silver>Non-U.S. Silver>United Kingdom category.

Among the reader's concerns: "If this IS a beta test it's a disastrous feature. Nothing to stop your competition just slamming your item with a one star and stating "it's over priced" or "looks like a reproduction," etc."

She continued, "I'm pretty sure these catalog product reviews should be applied to store items at a fixed price and not an active auction? They really shouldn't be applied to antique ANYTHING."


Have you seen the Product Review feature showing up on listings for antiques? Or for listings in the auction format?

Let us know what you think.




Comments (14) | Permalink

Readers Comments

eBay Solicits Product Reviews - for Antiques   eBay Solicits Product Reviews - for Antiques

by: SomeeBaySeller This user has validated their user name.

Thu Nov 2 00:11:44 2017

We have this same problem in Diamond Engagement rings, eBay seems to think different styles of rings from other sellers should be reviewed under sellers other rings that are not even the same. The review system is not an fit all system, but eBay seems to think it is.

I have rings for sale that we only make, and there is reviews for other sellers rings under our rings reviews... all our rings are custom made to order, so it makes no sense at all.

To be honest the whole diamond jewelry section is a disaster from head to toe, probably because there has been no media attention. We got 100's of fake diamond sellers in this section that they have not been cleaning up at all, there just scamming customers and putting fake diamonds in the diamond section and eBay don't care no matter how much you report them. The confidence in this category is really not good at all.

eBay Solicits Product Reviews - for Antiques   eBay Solicits Product Reviews - for Antiques

This user has validated their user name. by: LasVagueness

Thu Nov 2 00:33:06 2017

This is just plain nutz! Since there is absolutely no uniformity in antiques (patina, grains, veneers, distress, aging, unique ornamentation, finish, hand-craftsmanship, etc.) antiques are impossible to review in the same way one would review mass produced items. This is akin to 'reviewing' antiquities in museums.  

eBay Solicits Product Reviews - for Antiques   eBay Solicits Product Reviews - for Antiques

This user has validated their user name. by: DeathFromAbove

Thu Nov 2 01:46:50 2017

The only thing that will get a "review" is the seller.  If the buyer slams you or commits fraud and eBay removes the feedback, guess where they go next?  Devil just skips the sandbox that most businesses use to test the effects of changes.  They must have conference room meetings and everything goes live the next morning.  They don't ask their customers (sellers) what people want.  Instead the focus is pandering to buyers that want Amazon.  Be different, not the same.  Devil is an idiot and when he bombs out the holiday sales for the whole site this year, his days are going to be numbered.  He might even golden parachute over to Macy's along with Home Depot Hal.

eBay Solicits Product Reviews - for Antiques   eBay Solicits Product Reviews - for Antiques

by: Chicago48 This user has validated their user name.

Thu Nov 2 02:46:38 2017

Antiques can't be reviewed, because they are ancient and usually they are DECOR.  The OP should press the Comment? or Feedback? button.  I do often and get a response.

eBay Solicits Product Reviews - for Antiques   eBay Solicits Product Reviews - for Antiques

by: Whatever This user has validated their user name.

Thu Nov 2 05:05:52 2017

wonder if it applies to your blocked bidder list? You know the one where the scammer thieves ebay loves so much - can they still write a review? where do they dream this shite up anyway?

eBay Solicits Product Reviews - for Antiques   eBay Solicits Product Reviews - for Antiques

by: Mark4 This user has validated their user name.

Thu Nov 2 08:08:05 2017

We constantly have buyers leaving bad product reviews for items we sell NOT SOLD BY US but by another seller. As soon as this happens our sales on that product stops cold through no fault of our own. What we do now when that happens is we end our listing and relist on Bonanza.com where the product starts selling great again. Bonanza is great.  Amazing how ebay keeps shooting itself in the foot, no wonder their quarterly numbers suck so bad.  

eBay Solicits Product Reviews - for Antiques   eBay Solicits Product Reviews - for Antiques

by: ignatz This user has validated their user name.

Thu Nov 2 08:55:11 2017

The destruction of eBay continues apace, by people who HAVE NO IDEA WHAT THEY'RE DOING.

eBay Solicits Product Reviews - for Antiques   eBay Solicits Product Reviews - for Antiques

by: VeryGoodVintage This user has validated their user name.

Thu Nov 2 09:15:03 2017

I sell vintage jewelry, specializing in Antique and Vintage Patriotic, American Flag Brooches/Pins and WWII pieces. Going on 9 months now and almost every time I list a Vintage 48 star American flag brooch, I get the same two reviews tacked onto my listings. The reviews were written in October 2016 for two other non vintage flag pins. ebay Help section states that to have erroneous reviews removed, one must click on "report this item" and state why the review/listing should be removed. Doing this results in drop down lists that have nothing to do with reporting this particular problem correctly. The choices are targeted at listings of a  fraudulent nature. I've called eBay three times about this and each time got someone who had absolutely no clue, but were able to tell me that there was nothing I could do about it. They also said that they have this feature because that is what the buyers and sellers want! I'm small volume without an ebay store. Many months I PAY an insertion fee to list on ebay. And now my listings come with FREE ERRONEOUS REVIEWS and non-related "Sponsored Items" tacked all over it. I've also noticed that when these reviews are tacked on my listings, I get less activity in terms of lookers/watchers. I do think there is a connection/glitch here. Why oh why does ebay add these terrible "features" while they get rid of other features that people want like "collections". Which when I called about not being able to add to my collections anymore, the first 3 ebay reps had no idea what "collections" were and thought I was referring to monetary/not paid on time type "collections" department. One rep even asked me to "take a screen shot" of what I was talking about to send to her. What?! Bye, Bye. (I was at least finally informed that the ability to add to my collections won't be coming back and forth like in the past 7 months, but really and truly gone for good for me). There are sellers stating on the community board that they have terrible reviews of other sellers and their products tacked on their listings and ebay will not do anything about it. It is much worse for them. As a matter of fact, as I type this all I can think is why am I bothering. This is just one small problem from a list of many. I wonder what new ones I will encounter today as I get ready to list...

eBay Solicits Product Reviews - for Antiques   eBay Solicits Product Reviews - for Antiques

by: RL15 This user has validated their user name.

Thu Nov 2 11:55:17 2017


once again the ceo proves he is a idiot.

eBay Solicits Product Reviews - for Antiques   eBay Solicits Product Reviews - for Antiques

by: tradernick This user has validated their user name.

Thu Nov 2 13:17:00 2017

This has been happening with coins for a year or more.  Coins!  As if the silver dollar sold by Seller A will have the same look/appeal as a silver dollar sold by Seller B.  It's a typical ebay "one size fits all" approach.  I have no problem with product reviews...but for many collectible categories it's not sensible to do it this way.  

eBay Solicits Product Reviews - for Antiques   eBay Solicits Product Reviews - for Antiques

by: pace306 This user has validated their user name.

Thu Nov 2 13:55:03 2017

Its OBVIOUSLY easier to fire all the product managers that COULD solve issues like this, and farm it all out to BOTS and overseas non english speaking reps.

What most people here dont say (but know) is that when the change happened in 2007 (from moron A to moron B) the other thing that changed was the elimination of the upper management that went to accounts ("on the road") and went to solve problems at those accounts.

I remember vividly when we received a visit from eBay - a 3 person team. They came in, talked to us about issues, asked how they could solve problems (there and then on the spot) and put us on speakerphone with top brass - all in an effort to help grow our account.

That all went away in 2007, theres no one to talk to .... reporting things means nothing, its just an empty shell of a company occupying space over in San Jose. Its SAD.

I just got a closeout deal on Northface backpacks (new with tag from their distributor). Wanna guess how long it will be before the dolts in VERO or the maniac buyers will come knocking on my door with claims of fake (even though I have invoices proving authenticity?)

What a sad sad place eBay is.

eBay Solicits Product Reviews - for Antiques   eBay Solicits Product Reviews - for Antiques

by: comments This user has validated their user name.

Thu Nov 2 17:29:41 2017

I really wish ebay would let amazon be amazon keeping ebay as ebay. Product reviews for collectables are just independent seller feedbacks in virtually all cases. If one person uses the product review platform to rate a product poorly then it shows up in every listing where the catalog is used. Now onward to a similar problem with the ask questions feature they just added.

Ebay is so amazonized these days that not only is ebay starting to look like an amazon copy..........but virtually every product I buy ON ebay comes in a smile box from amazon and I only paid someone a premium to shop for me. Want to guess why ebay is not my first choice to look when I shop anymore? Brand loyalty only goes so far.  

eBay Solicits Product Reviews - for Antiques   eBay Solicits Product Reviews - for Antiques

This user has validated their user name. by: The End

Thu Nov 2 19:34:40 2017

Deceptive photographs.
Hinky / jenky descriptions.
Parts and pieces put together to make something hideously unoriginal. "Franken-item".
It's a mess.
People are doing anything for money.
Unfortunately this "Test" is necessary to weed out the phony and disingenuous.  

eBay Solicits Product Reviews - for Antiques   eBay Solicits Product Reviews - for Antiques

by: Snapped This user has validated their user name.

Thu Nov 2 20:22:09 2017

When it comes to antiques, eBay is the model T of eCommerce.  And you can have it in any 'color' you want, as long as it's black.  

And looks exactly like all the other 'traffic', even when it isn't.  

Ahhooooga.




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