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Thu Jan 26 2017 15:02:30

eBay Destroys Items that Violate Policy

By: Ina Steiner

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Be advised, if you use eBay's Global Shipping Program and violate the marketplace's Prohibited Items policy, your item could be destroyed. 

That's what happened to a US collector when he sold an item on eBay to a buyer was in Spain. eBay instructed the seller to send the item to its Global Shipping Center in Kentucky, operated by Pitney Bowes, which would then forward the item to the buyer.

However, the item violated the terms of eBay's Prohibited Items policy, eBay told the Jewish Exponent. Because of that, eBay (or Pitney Bowes) destroyed or "disposed of" the item.

Since its inception, sellers have reported that they must proactively opt-out of the Global Shipping Program if they don't wish to participate - sometimes several times - so it's worth checking periodically on whether your listings are in the program or not. 

It's also worth noting that it's the seller's responsibility to make sure their listing aren't in violation of marketplace policy. And when you agree to sell internationally, make sure your transactions are lawful in both the country of the seller and the country of the buyer.




Comments (21) | Permalink

Readers Comments

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

This user has validated their user name. by: bitbybit

Thu Jan 26 17:26:04 2017

Not knowing the full details of the transaction and particularly the item in question, this only opens up to more questions and speculations.

Years ago I was told by a postal employee to be careful about sending packages to Spain and Italy due to theft. After that the only time I relented and regretted by shipping an item to Spain, the buyer gave me low DSRs. I can't recall the specifics but I know there was nothing wrong with the item and no more shipping to Spain.

First off, how do we know the item was destroyed or disposed of? Was it customs, Pitney-Bowes, the buyer or eBay claiming the item was prohibited?

It really comes down to trust. What a shocker that it always results in blaming the seller.  

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

by: FeelingFroggy This user has validated their user name.

Thu Jan 26 17:58:55 2017

Wait a few months. The item will probably show up in an ebay auction.

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

This user has validated their user name. by: iheartjacksparrow

Thu Jan 26 19:24:37 2017

"Disposed of"? Is that code for Pitney Bowes (or eBay) re-selling the item?

If it was an item prohibited from leaving this country, or entering the destination country, why don't they return it to the seller? I'm sure the seller would prefer to have his item back rather than have it "destroyed." And I'd be interested to know if the seller was refunded the cost of his item plus postage to Kentucky.
 

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

This user has validated their user name. by: bitbybit

Thu Jan 26 20:02:16 2017

Sorry for my previous post which needs to be greatly amended. I really need to read the links first before spouting out.

I still really question whether the item was destroyed or disposed of. Why was this seller's item and/or seller seemingly singled out while other so-called prohibited items remain? With items being repacked in the Global Shipping Center, was this where all the ''alarms'' went off to alert those in charge to mark this as being deemed ''prohibited'' or did Pitney Bowes discover this while generating a customs label?

''Items that are not permitted include Jewish identification, such as armbands and Stars of David; uniforms and personal belonging of concentration camp prisoners; photographs depicting dead bodies or scenes of degradation; Nazi-issued documents, uniforms, weapons or other items bearing the swastika.''

Were all these items on the above ''not permitted'' list listed prior to this incident? This last question came from years and years of the ''when was that added to the UA?'' and ''I never saw that before''.

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

This user has validated their user name. by: iheartjacksparrow

Thu Jan 26 20:22:07 2017

I, also, should have read the online article and see that he was refunded in full. But as a piece of history, the seller's item should have never been "destroyed" and should have been returned to him with a note that it was a prohibited item. Now I'm even more convinced that eBay kept it.  

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

This user has validated their user name. by: Ming the Merciless

Fri Jan 27 00:51:47 2017

Curious that Stars of David are banned but not crosses or crucifixes.

More ebafia over reaching. This reminds of the time when PayPal was caught red handed re selling merchandise they stole from ebay sellers.

Ebafia: the multi billion dollar organized crime organization

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

by: pace306 This user has validated their user name.

Fri Jan 27 00:59:11 2017

Ming :)

Doesnt it remind you of when eBay had that violin that was "supposedly" fake destroyed (without examination) ????


Yes typical eBay overreach - by people who are as dumb as a rock.

And yes I agree - eBay = San Jose Soprano wanna be's. I should ask JD or DW if they have any Gabagool!

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

This user has validated their user name. by: LasVagueness

Fri Jan 27 01:03:02 2017

I, too, want to know why ''a yellow armband with a Jewish star on it dating to a period PRIOR to when they were worn in concentration camps — while permitting the sale of items such as the skull of a Holocaust victim, pictures of dead victims and something called 'Nazi bread.'”

They couldn't call a Holocaust museum?  

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

This user has validated their user name. by: LasVagueness

Fri Jan 27 01:06:19 2017

"Too many cooks spoil the broth" can be applied to federal workers.  

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

This user has validated their user name. by: Jono

Fri Jan 27 05:02:18 2017

eBay erasing history. Reminds be of Islamic State destroying the Temple of Bel & other historic sites & artifacts in Palmyra & Mosul etc.

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

This user has validated their user name. by: bitbybit

Fri Jan 27 05:37:22 2017

Pretty soon eBay will start burning books. Right now they just don't make them visible in search.

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

This user has validated their user name. by: toolguy

Fri Jan 27 10:39:04 2017

@ Ming the Merciless

So why are you doing business with a "crime organization"?

Would that not make you a CRIMINAL also?

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

by: a_c_green This user has validated their user name.

Fri Jan 27 11:05:17 2017

eBay's position in these cases is that they refunded the buyer and let the seller keep his original payment, so no one loses.

*cough*

The reality is that even if the seller wants the item back again, it's difficult if not impossible to achieve. Items lifted by Pitney-Bowes are resold by (if I remember right) two specific sellers on eBay, and I'm told that they will re-use the seller's original images and description when doing so.

In addition, the eBay discussion boards have also had posts from sellers whose items were taken simply because their package dimensions exceeded P-B's limits. Why the packages couldn't simply be refused at delivery time and sent back to the seller has never been explained.

It's sleazy but apparently not illegal.

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

by: Tiffee Jasso This user has validated their user name.

Fri Jan 27 14:02:46 2017

Last I read, jeans are banned in Italy according to Customs rules. Gold and silver items have to be shipped certain ways, and that would not be by Pitney Bowers. There are many items banned by different countries for different reasons.
For the shipping center to destroy or discard the item, instead of returning it to the seller is the problem. You would think someone at Pitney or Ebay would have written into their all their mumbo jumbo contract language that seller pays return postage for items that do not meet the International shipping  requirements or Customs rules.  

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

by: TrickyMick This user has validated their user name.

Fri Jan 27 14:57:13 2017

I had a problem with a 400.00 care package I sent to Spain for my friend.  Customs said there were items that violated there laws.  They wanted 400.00 to send it back to me.  It was some clothing,and femine hygiene over the counter products.  Nice clothing.

I use GSP, I have Spain on my list of not to do business with.... for the rest of my life.

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

This user has validated their user name. by: bitbybit

Fri Jan 27 15:49:54 2017

There was absolutely no reason to have the item destroyed just because it is prohibited in certain countries. It wasn't counterfeit or stolen merchandise. Very questionable dealings if you ask me. So how secure should sellers feel sending their items to Pitney-Bowes Global Shipping Program?

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

This user has validated their user name. by: Ming the Merciless

Fri Jan 27 22:06:45 2017

@Pace306

Yes, I remember that insanity. It's probably a better example than the one I cited. Thanks for the reminder and lesson for The Tool.

Does anyone which ebafia lackey feeds these lines to The Tool?

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

by: 27tcle This user has validated their user name.

Sat Jan 28 07:16:07 2017

Never us the GSP for anything that may raise eyebrows. The reason why is it uses the ebay title as the custom's declaration. Often the keywords that get the item sold are NOT what you want to put on the customs form! GSP is great for mundane, medium to low value items that are also bulky and heavy. Also I was told they don't destroy it. If it is low value, they toss the items in a gaylord bin and sell to the diamond sellers, if it's something really valuable then they list through one of their mega-sellers directly. You can find the mega sellers because they have all kinds of crap (10K items+) and shooting star feedback. Also Ebay auto-checks the GSP option randomly which is very annoying!

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

This user has validated their user name. by: toolguy

Sat Jan 28 12:00:30 2017

@ 27tcle

"Also Ebay auto-checks the GSP option randomly which is very annoying!"

I've only had this happen 1 time in the last 16 years!

eBay Destroys Items that Violate Policy   eBay Destroys Items that Violate Policy

by: pace306 This user has validated their user name.

Sun Jan 29 14:13:38 2017

@tool

"So why are you doing business with a "crime organization"?"

FOR THE SAME REASON we STILL deal with/answer MORONIC posters :) HINT HINT

"Would that not make you a CRIMINAL also? "  NO. Sometimes you have to get abit dirty to get the job done.

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