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Fri Aug 26 2016 10:57:51

eBay Site Goes Down Early Friday AM, Comes Back Online

By: Ina Steiner

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eBay experienced an outage this morning (August 26) at about 5 am ET. It's unclear exactly how long the site was unavailable, but it appeared from reports on DownDetector to have lasted for about 35 minutes.

Users said they were unable to access eBay and reported receiving the following error messages:

"Service Unavailable. The server is temporarily unable to service your request. Please try again later. Reference #6.9b3aca41.1472202435.7ba58d9"

"The server is temporarily unable to service your request. Please try again later. Reference #6.f4bd3b17.1472202669.6a5f95b"

Yesterday evening, there were reports that bulk shipping wasn't working, leaving sellers unable to print shipping labels. And eBay had scheduled its weekly maintenance period from "approximately 22:00 PT (10pm) to 22:15 PT (10:15pm) on Thursday, August 25th. During this maintenance period, certain site features may be intermittently unavailable or slow."

During the outage, eBay responded to one Twitter inquiry with this response: "@Isaak528 thanks for getting in contact. We're not hearing similar reports of this. We run maintenance on the site every Friday" - that was at 5:28 am ET, about 4 hours after the maintenance period ended.

It is unclear if either had anything to do with Friday's site accessibility issues. Some of the tweets that came in during the outage:

Nathaniel Y. Downes · Photographer at San Francisco Chronicle: "No news on their Twitter... you'd think they would want to keep us posted to what the ETA is for a return to service. If it was going to be a quick fix they'd certainly let us know so we don't wander off to other shopping sites."

Larry Charpentier · Cumberland High School
People bidding on my items got great deals because no one could out bid them. I lost monet thanks ebay.

RJ Napitupulu · Everett Aviation
Ebay went down right after I spent 2 hours filling up my shopping cart. I hope everything will still be there when they come back online.

Down Detector documented the issue with many users reporting the problem there as well. But given the fact eBay did not document the issue, sellers who might have seen an impact on bidding or sales may not realize why.




Comments (5) | Permalink

Readers Comments

eBay Site Goes Down Early Friday AM, Comes Back Online   eBay Site Goes Down Early Friday AM, Comes Back Online

This user has validated their user name. by: Rexford

Fri Aug 26 13:10:00 2016

This is the company that wants to implement machine learning and artificial intelligence.

eBay Site Goes Down Early Friday AM, Comes Back Online   eBay Site Goes Down Early Friday AM, Comes Back Online

This user has validated their user name. by: Ming the Merciless

Fri Aug 26 15:05:30 2016

@Rexford

What ebafia needs is executive learning with real intelligence.

I won't hold my breath.

Worst managed surviving e commerce company ever but it won't survive much longer until management listens to sellers and implements the policy changes necessary to bring good sellers back and banish bad buyers.

eBay Site Goes Down Early Friday AM, Comes Back Online   eBay Site Goes Down Early Friday AM, Comes Back Online

This user has validated their user name. by: bitbybit

Fri Aug 26 18:45:38 2016

Yet, eBay considers itself to be a tech corporation. Maybe more of an example on what not to do. Trying to get ahead in business without really trying...and with as little money as possible reinvested back into eBay. Ebay is beginning to look more like a start-up company trying to get through all the bugs and glitches.  

eBay Site Goes Down Early Friday AM, Comes Back Online   eBay Site Goes Down Early Friday AM, Comes Back Online

by: FeelingFroggy This user has validated their user name.

Fri Aug 26 19:01:46 2016

As long as they are making money and the one of the darlings of wallstreet Ebay will continue doing what it is doing.

No reason to change. The only thing that counts is the bottom line.

eBay Site Goes Down Early Friday AM, Comes Back Online   eBay Site Goes Down Early Friday AM, Comes Back Online

by: ebayisscrewed This user has validated their user name.

Fri Aug 26 22:52:03 2016

Site outages on Friday mornings are very common and nothing new.  Thursday nights/Friday Mornings are Site Maintenance times for eBay.  Has been this way for over 10 years.    



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