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Fri July 29 2016 22:04:41

Amazon Outage Stops Shoppers and So Much More

By: Ina Steiner

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Amazon is experiencing major technical issues in which certain aspects of its sites are not working. Most importantly for sellers - shoppers cannot buy things, and sellers can't log in to Seller Central

Not only are buyers and sellers having problems, but Prime members looking forward to watching Prime Video or listening to music on a Friday evening are vexed. There are reports of problems with Amazon's Alexa technology and AWS.

A seller reported the problems on Ecommerce EKG ("Seller Central is Temporarily Unavailable"), the Amazon Seller Discussion boards (which are working, thankfully), social networking sites, DownDetector, etc.

"What is wrong with Amazon website.. I'm trynna order stuff," tweeted one shopper.

"AmazonHelp why wont you let me buy stuff," wrote another.

"AmazonHelp you seem to be having major site issues....I can't sign in to buy stuff I probably don't need," tweeted yet another.

It looks like the problems began in earnest at about 9 pm ET. and were still ongoing as we published this post at 10 pm ET.

One seller wrote that they had been having issues with Amazon Seller Central all afternoon and evening, and worried about their ads. "It is affecting my ppc campaigns $130+ dollars gone with almost zero impressions and no clicks.

We've got an inquiry in to Amazon.

Update 7/30/16: Amazon responded at 2:30 am to say the issue was resolved. If we receive any details from Amazon, we'll provide them.




Comments (8) | Permalink

Readers Comments

Amazon Outage Stops Shoppers and So Much More   Amazon Outage Stops Shoppers and So Much More

This user has validated their user name. by: toolguy

Fri Jul 29 22:21:33 2016

I wonder if it's the same Russian hackers that hacked the DNC?

Amazon Outage Stops Shoppers and So Much More   Amazon Outage Stops Shoppers and So Much More

This user has validated their user name. by: toolguy

Sat Jul 30 02:30:03 2016

Someone here posted this earlier this month.

"Amazon seldom if ever suffers from problems this. Why won't ebafia copy Amazon in this area?"

Amazon Outage Stops Shoppers and So Much More   Amazon Outage Stops Shoppers and So Much More

by: FeelingFroggy This user has validated their user name.

Sat Jul 30 07:26:52 2016

@toolguy

Ebay doesn't care about you. All it gives is lip service.

Amazon Outage Stops Shoppers and So Much More   Amazon Outage Stops Shoppers and So Much More

by: 27tcle This user has validated their user name.

Sat Jul 30 10:31:23 2016

Compared to ebay's BS, amazon's glitches are relatively rare and usually short lived. just my $0.02.

Amazon Outage Stops Shoppers and So Much More   Amazon Outage Stops Shoppers and So Much More

This user has validated their user name. by: toolguy

Sat Jul 30 11:00:22 2016

@ 27tcle

Oh really?

According to the website Ina referred to: downdetector.com

Amazon has had 50% more problems reported then ebay has!

Jan. eBay ~ 5 Amazon ~ 8
Feb. eBay ~ 1 Amazon ~ 4
Mar. eBay ~ 2 Amazon ~ 7
Apr. eBay ~ 6 Amazon ~ 9
May. eBay ~ 7 Amazon ~ 2
June eBay ~ 6 Amazon ~ 9
July eBay ~ 5 Amazon ~ 10

And that's my 2 cents. . .

Amazon Outage Stops Shoppers and So Much More   Amazon Outage Stops Shoppers and So Much More

This user has validated their user name. by: Rexford

Sat Jul 30 13:52:09 2016

Amazon glitches are indeed rare and fixed promptly.

Comparing Amazon technology to eBay technology? That is laughable.

I ran into this last night while listing on Amazon and it was fixed quickly.

Amazon Outage Stops Shoppers and So Much More   Amazon Outage Stops Shoppers and So Much More

This user has validated their user name. by: VV

Mon Aug 1 08:13:23 2016

Amazon actually admits and reports issues.  Ebay? Not so much.

Amazon Outage Stops Shoppers and So Much More   Amazon Outage Stops Shoppers and So Much More

This user has validated their user name. by: toolguy

Mon Aug 1 08:14:53 2016

If this had been an ebay outage the board would be full of responses!

I see very little attention given to this story, are there not any Amazon sellers here?



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