Etsy sellers expressed concern on Monday that simply clicking to learn more about the company's new Pattern shop-hosting service was causing Etsy to launch a store for them.
In a
thread on Monday titled, "oh no! Did I just inadvertently get a Pattern site?" a seller said Etsy began generating a site for her when she clicked on a link to learn more about the new service, launched on April 5th.
She and other sellers on the thread said they were unable to tell if they had an active Pattern shop or not. "How can I tell if in fact something has been set in motion for a Pattern site, I do not want to be charged for something I don't want," the original poster wrote.
Another agreed, writing, "the way it was worded, I also thought it was just a link to get more information about it. Next thing I see is a screen that says "importing your listings" (or something like that)."
We sent an email to Etsy asking for clarification and to learn what was the best way for sellers to determine if they had a Pattern shop set up or not. In the meantime, a moderator posted the following response to sellers' concerns:
To cancel Pattern go to Your Shop > Pattern Settings > Settings > Billing. Click on Cancel your Pattern Site. No fee's are associated unless 30 days has passed. For more detailed information about Pattern access the Help Center -
link
The response doesn't explain how a seller can tell if a Pattern shop has been created and made publicly viewable. In fact, by giving instructions only on how to cancel a Pattern shop, it seems to give credence to the sellers' concerns.
The link to the Help Center goes to a page where it states, "It's free to access Pattern and design a custom website. If you'd like to publish your website, you can begin a free 30-day trial."
That would indicate that Etsy sellers can generate a Pattern shop for their own viewing without paying fees or having it be made publicly viewable, but it would be helpful if Etsy explicitly confirmed that, especially in light of the concern from sellers who were caught off guard by the way the feature works.
A reader told EcommerceBytes, "they are saying no one is going to be charged, but people are seeing a notice that they will be billed."
Update 4/19/16 at 3:45 pm ET: Etsy posted a clarification on Tuesday afternoon and apologized for the confusion and concern. Go to the third post on the Etsy discussion thread to read the full explanation.