AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Sat Dec 10 2016 23:05:25

Christmas Horror Stories - Share Here

By: Ina Steiner

Sponsored Link

Sunday's EcommerceBytes Update "Collectors Corner" column is devoted to Christmas lights, so some threads on the Amazon boards caught my eye this weekend.

Amazon has been removing Christmas lights that don't comply with consumer safety regulations - good for them, right? However, sellers say Amazon is removing lights that have nothing to do with 16 CFR 1120.3(c) of the Code of Federal Regulations regulating "Seasonal and decorative lighting product." And they're upset about the timing of the takedowns.

As if that wasn't frustrating enough, one Amazon seller describes a takedown of their item - however, the seller wrote, "THIS ITEM IS NOT AN ELECTRICAL PRODUCT. It is a SOCK. A KNITTED SOCK that one wears on one's foot. It has a PICTURE of a string of Christmas lights KNITTED INTO the sock. It is a DESIGN, not an actual string of lights."

"There is no desk hard enough to withstand me slamming my head down on it after reading this," wrote one seller in response. 

Do you have any holiday season horror stories? And do you have any stories of some positive experiences with customers or the companies you deal with? 

By the way, 5 days after Amazon took down the "Christmas Lights" socks detail page, it acknowledged the problem and informed the seller it had reinstated the listing - a Christmas miracle!




Comments (7) | Permalink

Readers Comments

Christmas Horror Stories - Share Here   Christmas Horror Stories - Share Here

This user has validated their user name. by: bitbybit

Sun Dec 11 06:08:47 2016

5 whole days to reinstate a sock. How many Amazon employees does it take to screw in a light bulb?

Christmas Horror Stories - Share Here   Christmas Horror Stories - Share Here

This user has validated their user name. by: IDKwhoIare

Sun Dec 11 11:42:36 2016

What bitbybit said.  5 business days out of the prime time of the Holiday season.  Wow Amazon.

Christmas Horror Stories - Share Here   Christmas Horror Stories - Share Here

This user has validated their user name. by: iheartjacksparrow

Sun Dec 11 19:28:19 2016

That's a great story about the socks. That reminds me of the time, many years ago, when I listed a rare publicity still from The Exorcist that was shot in Iraq, and eBay removed it because they said I was not allowed to sell artifacts from Iraq.  

Christmas Horror Stories - Share Here   Christmas Horror Stories - Share Here

by: imbloated This user has validated their user name.

Mon Dec 12 00:07:37 2016

Too funny. Welcome to AI (artifical intelligence). The bots rule us. Perhaps the bots thought that our feet would get electrocuted by the lights painted on the socks. "We are her to protect you, humans. Be grateful."

Christmas Horror Stories - Share Here   Christmas Horror Stories - Share Here

by: destiny911 This user has validated their user name.
Web Site

Mon Dec 12 00:51:12 2016

I just started selling on FBA last year at the beginning of Q4. I underestimated sales and sold out in November. In a rush I took out a small loan to send one more big load in that should have been in stock by first week of Dec. By the third week of december - no one had seen my shipment. UPS ''lost'' it.  Many frustrating calls to Amazon and UPS later, Amazon reimburses me. This was very disappointing but with a heavy sigh, I was able to recover the loan costs and shipping fees without going negative.  

OR SO I THOUGHT .....

A miraculous discovery, all of my 15 boxes of Christmas inventory was found on Christmas eve and Amazon took the reimbursement from my account! They stocked all my seasonal items after christmas. I had to basically give the inventory away to move it. Costing us way more in fees then we made. Ended up negative on that.

Well that was last year.

This year one of our most popular set of lights were taken down for the same 16 CFR code crap. I've had several support attempts via email, and phone. After a week they claim it is reinstated. It shows active in our seller panel but trying to find it on amazon fails. It just gives us that annoying Dogs of Amazon (page not found). So they are still missing. Here goes another year of sitting on our christmas inventory while Amazon can't staff intelligent people to click the right keyboard buttons.

On an self employment income under 20k a year with a family to support, mistakes like these hit sellers like us hard anytime of the year, but during the holiday it hurts a bit more.

Christmas Horror Stories - Share Here   Christmas Horror Stories - Share Here

by: booklover27 This user has validated their user name.

Mon Dec 12 06:28:14 2016

Welcome to the new world.  Monopolies employing armies of AI algorithms...

Christmas Horror Stories - Share Here   Christmas Horror Stories - Share Here

This user has validated their user name. by: Rexford

Mon Dec 12 06:55:01 2016

I'm  trying more and more to purchase from small businesses. You can actually correspond with a human at them.



Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.