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Thu Nov 24 2016 22:50:18

Amazon Locks Sellers Out of Hallmark and CDs

By: Ina Steiner

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"Black Friday week" has taken on a new meaning for many Amazon sellers as they find themselves locked out of categories in which they'd been selling for years. Rather than an opportunity to capitalize on the holiday shopping frenzy, the week saw sellers facing the prospect of lost sales with no idea if it's temporary or permanent, a mistake or deliberate.

One big hit was Hallmark, as sellers discussed in this thread. A seller who purchases from a company that buys Hallmark overstock and discontinued stock at auctions was shut out after having sold the brand for years with no problems.

Sellers of audio CDs had a similar complaint: "I just had a very rude surprise at AMAZON, for some reason all of my listings in music (Soundtrack CDS) were deactivated on Nov 23 without any notice and I was barred from resisting anything in MUSIC!"

The seller said FBA Customer Support did not know anything about the issue, but said, "I did finally get through to someone in their GATE DEPT and told me they were having a number of issues with sellers who list in MUSIC as well. Here is a link to the Amazon discussion forum that has a number of folks who are having the same issue as I am."

Sellers discussed the issue on other boards as well - some reported receiving the following letter from Amazon that refers to a "technical glitch":

"Due to a technical glitch last week, some of your listings for certain brands may have been deactivated. This problem has since been resolved. We are sorry for any inconvenience this has caused. 

"You can reactivate "Inactive" listings at any time from the Manage Inventory tab in your Seller Central account. Click Show My Inventory and select Inactive. If you want to re-list the inactive products, click Unblock under the listing Actions to make them active again. Please note that it may take up to one hour for your listings to appear for sale on Amazon.com."

But several sellers said there was no way to automatically reactive the listings - it would have to be done to tens of thousands of their items one at a time, they reported.

It almost appears that for certain brands and categories, Amazon is freezing out all sellers it's not sure about, and letting them back in if they can provide required proof that their inventory is legit, rather than trying to identify and weed out the bad sellers.

In mid-October, a seller started a thread about the same problem impacting small and even no-name brands: "The boards are blowing up with sellers who are getting listings pulled for NON major brands, even no-name brands, then their invoices get denied, even though they have legit invoices and have sold the brand for years. If you have been kicked off a brand, please post here. Please do NOT post if you have been arbitraging or liquidating, just if you have plenty of legit invoices and it is not one of the pay thousands to play."

Let us know if you've been impacted - and if you think it bodes well for eBay.




Comments (9) | Permalink

Readers Comments

Amazon Locks Sellers Out of Hallmark and CDs   Amazon Locks Sellers Out of Hallmark and CDs

by: FeelingFroggy This user has validated their user name.

Fri Nov 25 09:26:45 2016

Bodes well for Ebay. They specialize in following the leader.

Amazon Locks Sellers Out of Hallmark and CDs   Amazon Locks Sellers Out of Hallmark and CDs

This user has validated their user name. by: toolguy

Fri Nov 25 10:16:43 2016

Let's just hope that eBay doesn't want to be like Amazon. . .

I would be out of business if eBay closed the tool category to my items.

Amazon Locks Sellers Out of Hallmark and CDs   Amazon Locks Sellers Out of Hallmark and CDs

by: ZZ This user has validated their user name.

Sat Nov 26 13:08:06 2016

Reminds me of when Amazon deleted all of my hundreds of listings there without warning about 7 years ago. All different stuff and 100 hours of work gone in a microsecond. Since then I've been very careful about buying anything from them, and I've found that I can buy from eBay cheaper 99% of the time. One exception was a pocket battery charger for my phone. Ebay had them slightly cheaper but in reading the customer reviews on Amazon (that I like very much) There were lots of complaints of them failing after a short time. Returning sounded like a potential hassle on eBay, while routine on Amazon. eBay's money back guarantee is not a warranty.

Amazon Locks Sellers Out of Hallmark and CDs   Amazon Locks Sellers Out of Hallmark and CDs

This user has validated their user name. by: IDKwhoIare

Mon Nov 28 07:32:28 2016

Every time I start reconsidering Amazon, I read an article that makes me think again.  This one takes the cake, especially when combined with the article on missing payments to their Sellers. I cannot imagine wanting to cozy up to this hot mess.
 

Amazon Locks Sellers Out of Hallmark and CDs   Amazon Locks Sellers Out of Hallmark and CDs

by: epuise This user has validated their user name.

Mon Nov 28 09:51:41 2016

These online venues are sharks... never forget that.

Amazon Locks Sellers Out of Hallmark and CDs   Amazon Locks Sellers Out of Hallmark and CDs

by: allan g This user has validated their user name.

Mon Nov 28 13:25:23 2016

This is insane. Last Wednesday they blocked my ability to list new items. Now, all my items are inactive. I have spent hours on the phone trying to resolve without results. My selling account has a perfect track record, and oh yeah, I've got 50,000 music CD units in stock that are now in limbo as far as Amazon is concerned! This is incredible!!!! What a joke!!  

Amazon Locks Sellers Out of Hallmark and CDs   Amazon Locks Sellers Out of Hallmark and CDs

by: fordat1 This user has validated their user name.

Mon Nov 28 16:04:29 2016

They also don't seem to have their shit together since seller support does 't seem to have any answers.

The latest I've head is that they have a MUSIC TEAM that will respond in 24 to 48 hours and may perhaps ask you to reapply with them and provide invoices,etc...

Amazon Locks Sellers Out of Hallmark and CDs   Amazon Locks Sellers Out of Hallmark and CDs

This user has validated their user name. by: Rexford

Wed Nov 30 11:12:10 2016

Hot mess is right.

Amazon Locks Sellers Out of Hallmark and CDs   Amazon Locks Sellers Out of Hallmark and CDs

by: fordat1 This user has validated their user name.

Mon Dec 5 02:46:02 2016

has anyone had any luck in solving this yet or are you just getting auto messages they are are still "Researching the problem?"



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