|Sun Nov 13 2016 21:32:59|
Could eBay Learn from How Walmart Treats Shoplifters?
By: Ina Steiner
"Bad buyers" on eBay are in some ways the equivalent of shoplifters in real life. Walmart is rolling out a program called Restorative Justice to deal with the problem of shoplifting, and it gave us pause.
According to the Texas news story
about the program, Walmart offers first-time offenders a choice: either Walmart calls the police, or you take an online educational program called Restorative Justice:
"The interactive educational program is meant to help shoplifters understand why they committed the crime, how someone was harmed, and how to make amends. It also educates people on how to reduce debt and create a budget."
That may sound namby-pamby to some. However, it goes on to cite statistics that it works, and that's why Walmart is continuing with the program.
eBay knows there are bad buyers, and too often it is sellers who must deal with the problem (witness the latest EB Blog post
). Could eBay develop a program to educate buyers about how their bad behavior hurts small businesses?