eBay rolled out a new place for buyers and sellers to visit if and when they encounter a technical issue or glitch on the site. The dashboard
was rolled out on Thursday at the same time eBay rolled out a new community area including new forums.
The new page shows a dashboard called "Current System Status" featuring the following sections:
Shipping Label Printing
Buy it Now
A green checkmark indicates "All services in Good Health."
A blue letter "i" indicates "Service Disruption."
A red exclamation point indicates "Service Outage."
eBay explains at the top of the page, "This page offers information on certain aspects of the eBay site and services. For help with a specific problem, please visit eBay Help and Contact."
The new page looks very nice, although there wasn't anything wrong with the old Systems Announcement Board
- the only problem with it was that eBay rarely used to communicate with users. Yes, eBay knows how to create a technical issues board - but will it now actually communicate with users when there's a glitch?
As for the new design
, some people were aware eBay was going to roll out a new community area, but the specifics and timing came as a surprise to many people (the boards were buggy this morning, leaving some people wondering about site security - apparently it was the rollout of the new boards).
One thing I had never noticed about the boards before was a designation showing if a person was online or offline - it's easy to imagine that some people might be put off by that.
Another thing that many people are complaining about is badging, the kind of "gamification" that was popular a few years ago. And eBay is assigning labels to people such as "rockstar" or "adventurer."