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Thu Oct 27 2016 20:56:30

eBay Rolls out Status Board and Redesigns Community Pages

By: Ina Steiner

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eBay rolled out a new place for buyers and sellers to visit if and when they encounter a technical issue or glitch on the site. The dashboard was rolled out on Thursday at the same time eBay rolled out a new community area including new forums.

The new page shows a dashboard called "Current System Status" featuring the following sections: 

Bidding
Checkout
Shipping Label Printing
Buy it Now
Listing
Home Page
Registration
Billing
Image Services

A green checkmark indicates "All services in Good Health."

A blue letter "i" indicates "Service Disruption."

A red exclamation point indicates "Service Outage."

eBay explains at the top of the page, "This page offers information on certain aspects of the eBay site and services. For help with a specific problem, please visit eBay Help and Contact."

The new page looks very nice, although there wasn't anything wrong with the old Systems Announcement Board - the only problem with it was that eBay rarely used to communicate with users. Yes, eBay knows how to create a technical issues board - but will it now actually communicate with users when there's a glitch?

As for the new design, some people were aware eBay was going to roll out a new community area, but the specifics and timing came as a surprise to many people (the boards were buggy this morning, leaving some people wondering about site security - apparently it was the rollout of the new boards).

One thing I had never noticed about the boards before was a designation showing if a person was online or offline - it's easy to imagine that some people might be put off by that. 

Another thing that many people are complaining about is badging, the kind of "gamification" that was popular a few years ago. And eBay is assigning labels to people such as "rockstar" or "adventurer."

Have a look around and let us know what you think.




Comments (18) | Permalink

Readers Comments

eBay Rolls out Status Board and Redesigns Community Pages   eBay Rolls out Status Board and Redesigns Community Pages

by: babyd This user has validated their user name.

Thu Oct 27 23:28:19 2016

Interesting.  Just checked the page after I had just hung up discussing a listing problem with ebay.  Ebay acknowledged they were having a problem with what I was calling about but on their status board it shows listing is working perfectly.  Typical.

eBay Rolls out Status Board and Redesigns Community Pages   eBay Rolls out Status Board and Redesigns Community Pages

by: tb This user has validated their user name.

Thu Oct 27 23:55:01 2016

You can be assured that short of a full fledged CNN news story, this is and will be a static "always green" board and that any amount of problems called in will not change it. Would love to set up a Chrome page monitor extension to see if it ever changes.

eBay Rolls out Status Board and Redesigns Community Pages   eBay Rolls out Status Board and Redesigns Community Pages

by: Bubbles This user has validated their user name.
Web Site

Fri Oct 28 01:23:17 2016

I can't believe this condescending drivvel from eBay. We don't need badges like kindy kids we are adults here.

Why on earth won't they just leave the site alone so we can sell. Each time they roll out more rubbish sales take a massive nosedive. This time of year they should be increasing not going backwards. This has been going on since May!

eBay Rolls out Status Board and Redesigns Community Pages   eBay Rolls out Status Board and Redesigns Community Pages

by: FeelingFroggy This user has validated their user name.

Fri Oct 28 06:39:41 2016

Cute really cute. Something a first grader would like. Ebay carrot jumpers will enjoy it.

The rest of us will just move on as it is just something else to ignore as it has no relevence to our everyday life.

Does not anyone at Ebay have more than an eighth grade education?

eBay Rolls out Status Board and Redesigns Community Pages   eBay Rolls out Status Board and Redesigns Community Pages

This user has validated their user name. by: Rexford

Fri Oct 28 07:51:10 2016

Bubbles says " we are adults here"

Not to eBay. I haven't been treated like an adult or a business partner in many years.  

eBay Rolls out Status Board and Redesigns Community Pages   eBay Rolls out Status Board and Redesigns Community Pages

by: Donkey This user has validated their user name.

Fri Oct 28 08:52:28 2016

And ebay wonders why they are not doing well.

Big red "!" to them.

eBay Rolls out Status Board and Redesigns Community Pages   eBay Rolls out Status Board and Redesigns Community Pages

by: OnlyPollyPocket This user has validated their user name.

Fri Oct 28 09:09:36 2016

Summer Camp.  That was my first thought...gads.  

The Power Seller board has lost so many good, knowledgeable and valued posters and I fear this ''enhancement'' might make it an even greater ghost town.

Way too clunky IMHO.  

Too much scrolling to view threads,
Too much white space.  
Can't find the Power Seller board in the navigation (found it by searching my user name)
Doesn't seem to show if posts have already been read
Can no longer see the beginning of the post by hovering over topics (liked that feature)

Among other things....

eBay Rolls out Status Board and Redesigns Community Pages   eBay Rolls out Status Board and Redesigns Community Pages

by: rfmtm This user has validated their user name.

Fri Oct 28 10:06:08 2016

eBay junior programmers that rarely actually use eBay, messing it up again.

For regular users, we want efficiency and consistency. Neither of which is in the new changes.

Appears many changes are for mobile devices, which is awful for the rest of us.  Guess low level programmers don't know how to detect screen width.

The more inconvenient eBay makes their site to use, the fewer will use it.

eBay Rolls out Status Board and Redesigns Community Pages   eBay Rolls out Status Board and Redesigns Community Pages

by: a_c_green This user has validated their user name.

Fri Oct 28 10:51:08 2016

As before, they released a massive revamp that was both unneeded and untested.

Aside from atrocious design choices, such as wildly excessive whitespace leaving only 3 or 4 topics visible on-screen at any given time, it was showing a lengthy error message across the top in place of the intended banner (and including, appropriately enough, some helpful diagnostic error messages for the novice programmer). This lasted for about 12 hours before someone figured out a solution.

As of right now, other bugs remain, such as confusing the Original Poster's eBay statistics with your own. If you're logged in when reading the discussion groups, clicking on the Original Poster's avatar at the upper left of the posting will return your own feedback count instead of theirs, plus a link to your current listings instead of theirs. This is the sort of silly mistake that should have been caught in the initial Beta testing, had they done any.

On a more general level, eBay personnel who solicited feedback comments on the initial proposal are now seen to have ignored all of them, and are no longer responding. Whether anyone is even reading the bug reports in the ''Community Feedback'' forum is unclear.

eBay Rolls out Status Board and Redesigns Community Pages   eBay Rolls out Status Board and Redesigns Community Pages

by: RL15 This user has validated their user name.

Fri Oct 28 11:01:44 2016


once again ebay makes idiotic changes that are not needed.


eBay Rolls out Status Board and Redesigns Community Pages   eBay Rolls out Status Board and Redesigns Community Pages

This user has validated their user name. by: toolguy

Fri Oct 28 11:30:45 2016

On the bright side:

All former banned posters can now post on the new forums.

Someone opened the doors to the Dog House. . .

eBay Rolls out Status Board and Redesigns Community Pages   eBay Rolls out Status Board and Redesigns Community Pages

by: HappyOne This user has validated their user name.

Fri Oct 28 14:06:14 2016

Come on now this enhancement is only to get your mind off the LACK of sales.  

eBay Rolls out Status Board and Redesigns Community Pages   eBay Rolls out Status Board and Redesigns Community Pages

by: Snapped This user has validated their user name.

Fri Oct 28 22:50:34 2016

Leave it it eBay to create a supposed aid to communication without actually communicating anything about it.  And as was noted, an unnecessary one at that, albeit 'prettier'.

Nor will it be likely to be used for any useful purpose despite appearances, as eBay has yet to demonstrate the nimbleness required to enable real time and unequivocal communcation of any issue impacting sellers and buyers alike.

Consider this as well:  if you were an entity struggling to mantain relevance while being responsible to shareholders (at the expense of your paying customers), would YOU be willing to unzip yourself and expose flaws in your daily operations in any detail?  

Or would you instead do all you could to only give the appearance of doing so, with attendant claim of 'noise recognition, while continuing to obfuscate and minimize any appearance of the true nature of the iceburg induced damage.

Lipstick on a pig.  Pablum for the masses.  A new curtain for the wizard, while the witch lives on.  

eBay Rolls out Status Board and Redesigns Community Pages   eBay Rolls out Status Board and Redesigns Community Pages

by: ignatz This user has validated their user name.

Sat Oct 29 13:59:54 2016

"System Status" page looks like a prototype.

And as far as the Community Forums. OMG.  Just OMG.

There was NOTHING wrong with them a few years ago.  Then "Jeff" took over and had to put his stamp on them.  That sucked.

Now "Bob", who says he's at ebay (I think, maybe it's just this current job) three months, has to put HIS stamp on them.

All they did was mess up the Community home page, and then put the thread titles in big boxes with huge spaces in between each one, and then the same thing with each and every message in a thread.

Let's see, how can I say this?  It SUCKS SUCKS SUCKS SUCKS!

And it's ironic. You can buy a 32" flat-screen monitor for your computer now, but all the websites are reformatting so that their stuff can be read on a 4" screen.

eBay Rolls out Status Board and Redesigns Community Pages   eBay Rolls out Status Board and Redesigns Community Pages

This user has validated their user name. by: NiciArt
Web Site

Sat Oct 29 15:36:20 2016

Seems like Ebay is running out of ideas and has an identity crisis at the moment.

Devon Wenig announced back in Feb that Ebay was going to court small business and crafters aka encroach on Etsy's niche. As a crafter I would have welcomed another venue catering more towards handmade, although we were selling fine on Ebay without any changes.

Ebay is still one of the best places around to purchase odd bolts, screws, and random or discontinued hardward, but they seem to be loosing their appeal and that ''quirkiness'' that made them a great platform years ago for artists or strange products is fading

The more this continues, the greater the community erosion to Shopify, Wix, Big Commerce, Volusion...

Sometimes the best course of action is taking none at all and letting sellers do what they came to do which is sell.

eBay Rolls out Status Board and Redesigns Community Pages   eBay Rolls out Status Board and Redesigns Community Pages

by: gizmo This user has validated their user name.

Sun Oct 30 07:06:11 2016

Guess I should go get timed out , thats always fun. Will these (you fill in the blank ) ever have a truly good idea? This is a dead zone sales site. Community boards have been horrible for years. Nothing worth  going to look at , Im sure.
Just more of the same , waste of time deadbay bull.

eBay Rolls out Status Board and Redesigns Community Pages   eBay Rolls out Status Board and Redesigns Community Pages

by: Volvo351 This user has validated their user name.

Sun Oct 30 09:23:11 2016

@Rexford

I don't want to be treated as a 'business partner.' I want to be treated as a PAYING CUSTOMER. I've paid tens of thousands of dollars in inflated fees, and I'm entitled to get my money's worth. eBay isn't delivering. Sadly, in this sick economy, one must settle for what one can get. And, settling is decidedly what sellers are doing here.

eBay Rolls out Status Board and Redesigns Community Pages   eBay Rolls out Status Board and Redesigns Community Pages

by: ebay refugee camp This user has validated their user name.

Mon Oct 31 09:22:14 2016

How about just fixing the glitches?
How about some advertising for sales?
How about some real and meaningful punishments for BAD BUYERS?
Instead od alloing a buyer who did not read a description make them check off that they have read it therefore eliminating the problem and actually making it the buyers problem. Ebay needs to realize that small sellers and small businesses need better protection. simple fixes  



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