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Sat Oct 15 2016 14:01:43

Should eBay and Amazon Issue Credits for Samsung 7 Items?

By: Ina Steiner

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A thread caught my eye on the eBay boards: "Is eBay going to issue a full or partial credit for Note 7 accessories like Amazon?" (note: we've tidied up the spelling).

The eBay shopper said Amazon had issued them a refund for a Samsung Note 7 accessory they had purchased - "I was wondering if there was anything in place on eBay to obtain a refund or credit, either full or partial for this phone and its accessories which has been recalled and can't be used for safety reasons."

Sure enough, Amazon told news outlet The Verge that in most cases, its Note 7 refund policy extends to accessories - "Yet as it stands right now, you have to do so by contacting Amazon's customer support directly and communicating the issue to a representative."

We're not sure that policy extends to third-party merchants. But we wonder if it should or shouldn't.

And what about eBay? One person responding to the poster on eBay said, "eBay only rents space to sellers to sell the sellers stuff."

In case you haven't seen it on the news, Samsung issued a recall of the Samsung Galaxy Note7 because they "can overheat and pose a safety risk," according to the company.

What do you think of the issue? Should retailers issue refunds / honor returns for recalled products and related accessories, and should online marketplaces force third-party sellers to do so?




Comments (11) | Permalink

Readers Comments

Should eBay and Amazon Issue Credits for Samsung 7 Items?   Should eBay and Amazon Issue Credits for Samsung 7 Items?

This user has validated their user name. by: Ming the Merciless

Sat Oct 15 17:00:17 2016

Ebafia won't be the one issuing refunds.

Instead ebafia buyer protection and/or PayPal's 6 month return window policy will compel third party sellers to issue the refunds.

It will then become the seller's "responsibility" to collect damages from the manufacturer of these accessories. Fat chance.

Third party sellers lose again.

Should eBay and Amazon Issue Credits for Samsung 7 Items?   Should eBay and Amazon Issue Credits for Samsung 7 Items?

This user has validated their user name. by: Marie

Sat Oct 15 17:55:32 2016

Well why the heck would Ebay refund?  They didn't sell the product to the customer. I don't know why anyone would expect Ebay to start issuing refunds, that would be ridiculous.

As for the return policy on Ebay, it is not the same as PP's.  And it should be noted that PP does NOT have a "return policy".  What they have is a Claim's Policy.  The two things are not the same.

If someone purchased something on Ebay that they feel should be refunded because of the Samsung issues, they SHOULD contact their seller.  That is exactly where the problem belongs.  With the seller to review and work out any issue their buyer has.

Should eBay and Amazon Issue Credits for Samsung 7 Items?   Should eBay and Amazon Issue Credits for Samsung 7 Items?

by: FeelingFroggy This user has validated their user name.

Sat Oct 15 18:42:19 2016

Lets say you bought a car and then bought new seat covers for it. The manufacturer recalls the car because its junk. Do you really think the people that made the seatcovers are going to give you a refund.

Get real people its all wishful thinking. Ebay won't give anyone a refund because its an ascessory for the samsung 7. Now if that buyer is smart he will file a SNAD saying the cord is twisted or the color is wrong and then the seller will refund for it.

Its a good thing not a lot of cars are sold on Ebay

Should eBay and Amazon Issue Credits for Samsung 7 Items?   Should eBay and Amazon Issue Credits for Samsung 7 Items?

by: pace306 This user has validated their user name.

Sat Oct 15 19:45:09 2016

Why should an eBay seller have to refund a buyer for some accessory?

If you bought an "orange" and you got that orange then the seller is done, period.

Why are all the worlds problems the eBay sellers fault?

Yes the phone is unusable but that doesn't mean some seller should have to refund a buyer for the case they bought last week.

If a buyer bought a filter for his refrigerator 2 weeks ago and the fridge dies, should that seller have to refund the buyer for the filter?

Should eBay and Amazon Issue Credits for Samsung 7 Items?   Should eBay and Amazon Issue Credits for Samsung 7 Items?

This user has validated their user name. by: Ming the Merciless

Sat Oct 15 22:22:43 2016

@Marie

You're arguing semantics.

Anyone can return anything they used PayPal to buy in six months.

Should eBay and Amazon Issue Credits for Samsung 7 Items?   Should eBay and Amazon Issue Credits for Samsung 7 Items?

by: Donkey This user has validated their user name.

Sun Oct 16 10:19:34 2016

Ebay never issues refunds.
It is the ebay sellers that ''issue'' the refunds.
Sometimes the terrible crooked cheating sellers even pay paypal $25 extra to do it if there is a chargeback.

Should eBay and Amazon Issue Credits for Samsung 7 Items?   Should eBay and Amazon Issue Credits for Samsung 7 Items?

This user has validated their user name. by: Marie

Mon Oct 17 02:34:57 2016

Some are trying to compare what Amazon is doing with products that THEY sold directly to the customer.  Ebay doesn't do that.  Ebay doesn't sell anything directly to a buyer.  So some are trying to compare two completely different types of transactions.

Should eBay and Amazon Issue Credits for Samsung 7 Items?   Should eBay and Amazon Issue Credits for Samsung 7 Items?

This user has validated their user name. by: toolguy

Mon Oct 17 08:20:41 2016

@Ming

"Anyone can return anything they used PayPal to buy in six months."

You believe this? I DON'T

Buy a $10 item from me and try to return it in 6 months.

We'll all see how that works out for ya!

Should eBay and Amazon Issue Credits for Samsung 7 Items?   Should eBay and Amazon Issue Credits for Samsung 7 Items?

by: Whatever This user has validated their user name.

Mon Oct 17 11:04:30 2016

Sure - there's buyer protection right?

Should eBay and Amazon Issue Credits for Samsung 7 Items?   Should eBay and Amazon Issue Credits for Samsung 7 Items?

This user has validated their user name. by: iheartjacksparrow

Mon Oct 17 20:05:28 2016

toolguy writes: "Buy a $10 item from me and try to return it in 6 months."

If you don't accept the return, PayPal will probably freeze your account, or just deduct the money and pay to the buyer.

Quote PayPal: "We’re increasing the time for buyers to file a merchandise dispute (Item Not Received and Significantly Not as Described) from 45 days to 180 days. All references in the User Agreement to 'Opening a Dispute within 45 days' have been updated to reflect 'Opening a Dispute within 180 days.'"

Should eBay and Amazon Issue Credits for Samsung 7 Items?   Should eBay and Amazon Issue Credits for Samsung 7 Items?

by: pace306 This user has validated their user name.

Tue Oct 18 22:22:59 2016

@ my favorite poster Marie =)

"Ebay doesn't sell anything directly to a buyer"

ummm really? TECHNICALLY they dont - but when they are involved in VERY OTHER part of the sale - its sorta the same thing, no?

Yes this issue is different - you are %100 correct that they didnt make any actual sales ..... but (my feeling at least)  ... if you are going to tell us how/when/where the listings I pay for are going to be displayed, HOW they can be displayed (picture size/shape/color), FOR HOW MUCH (percentage difference between auction and sale etc), WHEN the item must be taken back, AND they take a portion of the sale AND its shipping - thats AWFUL close to making the actual sale ... no?



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