|Sat Oct 15 2016 14:01:43|
Should eBay and Amazon Issue Credits for Samsung 7 Items?
By: Ina Steiner
A thread caught my eye on the eBay boards
: "Is eBay going to issue a full or partial credit for Note 7 accessories like Amazon?" (note: we've tidied up the spelling
The eBay shopper said Amazon had issued them a refund for a Samsung Note 7 accessory they had purchased - "I was wondering if there was anything in place on eBay to obtain a refund or credit, either full or partial for this phone and its accessories which has been recalled and can't be used for safety reasons."
Sure enough, Amazon told news outlet The Verge
that in most cases, its Note 7 refund policy extends to accessories - "Yet as it stands right now, you have to do so by contacting Amazon's customer support directly and communicating the issue to a representative."
We're not sure that policy extends to third-party merchants. But we wonder if it should or shouldn't.
And what about eBay? One person responding to the poster on eBay said, "eBay only rents space to sellers to sell the sellers stuff."
In case you haven't seen it on the news, Samsung issued a recall
of the Samsung Galaxy Note7 because they "can overheat and pose a safety risk," according to the company.
What do you think of the issue? Should retailers issue refunds / honor returns for recalled products and related accessories, and should online marketplaces force third-party sellers to do so?