|Sun Jan 3 2016 00:10:33|
eBay Promo Backfires as Shoppers Complain to Consumer Watchdog
By: Ina Steiner
eBay buyers vowed to lodge complaints with Australia's consumer watchdog agency after the marketplace altered the terms of a promotion, with shoppers saying they were left feeling like the marketplace pulled a bait and switch.
The "Celebrate 2015" coupon enticed Australian shoppers to buy from December 29 - December 31, 2015 and save 15% off when they spent a minimum of $150. But when buyers went to enter the code, "Celebrate2015" on checkout on the 30th and 31st, they discovered eBay had ended the promotion early.
Buyers fumed on eBay discussion boards and on shopping boards, and many of them said they had or planned to file a complaint
with the Australian Competition & Consumer Commission, a government watchdog agency.
Here's what shoppers said eBay was telling them when they inquired about the non-working coupon code: "Due to the popularity of the 15% site wide promotion there were concerns around the stock levels leading to customer experience. As eBay always strives to offer the best customer experience for its buyers, a decision has been made to end the sale early at 1pm on the 30th December."
But one buyer pointed out that eBay doesn't hold any inventory, and if the seller had no stock, the listing would be ended anyway and there would be no sale.