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Sun Jan 3 2016 00:10:33

eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

By: Ina Steiner

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eBay buyers vowed to lodge complaints with Australia's consumer watchdog agency after the marketplace altered the terms of a promotion, with shoppers saying they were left feeling like the marketplace pulled a bait and switch.

The "Celebrate 2015" coupon enticed Australian shoppers to buy from December 29 - December 31, 2015 and save 15% off when they spent a minimum of $150. But when buyers went to enter the code, "Celebrate2015" on checkout on the 30th and 31st, they discovered eBay had ended the promotion early.

eBay has since removed the terms and conditions from the promotion landing page.

Buyers fumed on eBay discussion boards and on shopping boards, and many of them said they had or planned to file a complaint with the Australian Competition & Consumer Commission, a government watchdog agency.

Here's what shoppers said eBay was telling them when they inquired about the non-working coupon code: "Due to the popularity of the 15% site wide promotion there were concerns around the stock levels leading to customer experience. As eBay always strives to offer the best customer experience for its buyers, a decision has been made to end the sale early at 1pm on the 30th December."

But one buyer pointed out that eBay doesn't hold any inventory, and if the seller had no stock, the listing would be ended anyway and there would be no sale.

somewhat similar incident occurred on eBay.com almost 2 years ago.




Comments (19) | Permalink

Readers Comments

eBay Promo Backfires as Shoppers Complain to Consumer Watchdog   eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

by: sasikat9 This user has validated their user name.

Sun Jan 3 08:47:53 2016

SlimeBay Strikes Again. No Morals, No Conscience.

eBay Promo Backfires as Shoppers Complain to Consumer Watchdog   eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

This user has validated their user name. by: toolguy

Sun Jan 3 11:22:33 2016

Stupid Decision, it's going to cost them way more then 15%

Every single buyer who was refused will NEVER shop on eBay again.

Who's in charge of this program, they need walking papers.

eBay Promo Backfires as Shoppers Complain to Consumer Watchdog   eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

This user has validated their user name. by: iheartjacksparrow

Sun Jan 3 12:55:11 2016

I hope the Commission stomps on eBay, hard!

If eBay wants to "offer the best customer experience for its buyers," how about not telling them lies to get them to shop on the site? It sounds like more people than expected were getting the 15% discount and eBay couldn't afford any more money coming out of their pockets.

Phillip Cohen should let us know what he's hearing about this.

eBay Promo Backfires as Shoppers Complain to Consumer Watchdog   eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

by: Bloggo This user has validated their user name.

Sun Jan 3 13:12:18 2016

eBay will blame the Sellers.  

eBay Promo Backfires as Shoppers Complain to Consumer Watchdog   eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

This user has validated their user name. by: Rexford

Sun Jan 3 14:19:18 2016

Step right up ladies and gentleman, we've got 15% off of snake oil and potions while supplies last, and after that, saunter over to our milk bottle pyramid and try your luck.  Don't forget our exciting shell game over by the Ferris wheel.

eBay Promo Backfires as Shoppers Complain to Consumer Watchdog   eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

This user has validated their user name. by: bitbybit

Sun Jan 3 16:32:17 2016

Ebay's mantra directed to sellers was to delight and not disappoint the buyers, or sellers will be punished to the full extent of eBay's law.

Of course eBay, according to their own law, can run amok and do anything they damn well please since they are ''only a venue''. I don't think crying wolf in this case will work in Australia. They are wise to eBays bag of tricks.

eBay Promo Backfires as Shoppers Complain to Consumer Watchdog   eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

by: bulky This user has validated their user name.

Mon Jan 4 00:15:50 2016

i wonder if the foot hurts a lot?

eBay Promo Backfires as Shoppers Complain to Consumer Watchdog   eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

by: bulky This user has validated their user name.

Mon Jan 4 00:18:22 2016

I actually abandoned a $300.00 shopping trolley so pity the sellers because I then purchased at a B & M store holding a sale

eBay Promo Backfires as Shoppers Complain to Consumer Watchdog   eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

by: flybuy This user has validated their user name.

Mon Jan 4 01:05:45 2016

So first Ebay ends a 15 percent off sale early in Australia and now Ebay is delaying the Ebay Bucks without any notice to the buyers who counted on getting them today.  Makes one wonder if they are having financial problems..........

eBay Promo Backfires as Shoppers Complain to Consumer Watchdog   eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

by: BargainzBabylon This user has validated their user name.

Mon Jan 4 01:59:48 2016

>

Oh lawdy, they didn't even TRY to make sense.  

eBay Promo Backfires as Shoppers Complain to Consumer Watchdog   eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

This user has validated their user name. by: Beanie

Mon Jan 4 04:24:12 2016

@Flybuy, Yep, I was wondering if I was the only one not getting my Ebay Bucks on time. I always would get it on the 3rd of the month. If they try to weasel out of it, I'm probably going to be done with Ebay. I did quite a bit of shopping and they owe me almost $30.00 in Ebay Bucks. I collect unique stuff no other "venue" has. I've looked at all the other places and they either don't have it or there is nothing much to choose from. I wouldn't even shop Ebay if I could find it elsewhere.  

eBay Promo Backfires as Shoppers Complain to Consumer Watchdog   eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

by: maxmad This user has validated their user name.

Mon Jan 4 08:48:24 2016

ebay does whatever they want, no one can stop them, no penalty 2 years ago, no penalty this time,

they made their money this time AGAIN, without giving the promised discount, then did the switch.

I can say for certain they will get away with it,  and will do it again and again.

eBay Promo Backfires as Shoppers Complain to Consumer Watchdog   eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

This user has validated their user name. by: The End

Mon Jan 4 12:38:30 2016

LOOK WHAT I FOUND :
http://www.theatlantic.com/technology/archive/2014/08/why-ebay-te
lls-chinese-manufacturers-what-youre-searching-for/375624/

Wenig
is in it for himself.  Screwing all of you.
He's using Ebay as his personal Golden Goose.


eBay Promo Backfires as Shoppers Complain to Consumer Watchdog   eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

This user has validated their user name. by: bitbybit

Mon Jan 4 15:25:14 2016

A little OT - First I want to say I am not versed in the stock exchange but a news article today I found of interest ''U.S. Stocks Dive on Fresh Evidence of China Economic Slowdown''

http://www.nbcnews.com/business/markets/u-s-stocks-d
ive-fresh-evidence-china-economic-slowdown-n489741

In
this article was a flow chart displaying Shanghai Composite Index (Closing) from 2000 thru 2014. Linking to the index showed 10 Year, percentage change 199.69, high 6,092.06, high date October 16, 2007, low 1,180.96, low date January 04, 2006. The index then jumped to 2015 showing decline with the last entry of 7 Year, percentage change -2.03, high 3,628.00, high date December 25, 2015, low 3,533.78 and low date December 28, 2015.

The point I am trying to make is in 2008 when the US economy was tanking, China was flourishing. Now in 2016 China is experiencing an economic slowdown. The US has become saturated with the flooding of chinese products especially since their peak in October 2007. IMO the US economy remains weakened and we cannot even support ourselves let alone sustaining China production. Quite frankly, again IMO, we are tired of mass produced, cheaply made china goods.

Any company or country cannot stay in business or grow if no one is buying especially China known for exporting but little importing. How many sales have you made to China?

So Wenig can try to save China (refer to The End's link and other articles posted here on ecommercebytes) while continuing to pick up where Donahoe left off destroying the US economic growth. Since the US bones are becoming dry, it is now onto Australia to see what eBay can claw back. If eBay does get away with this coupon ruse, then Australia eBay, both buyers and sellers, should take heed and hold on to their wallets.

   

eBay Promo Backfires as Shoppers Complain to Consumer Watchdog   eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

by: pace306 This user has validated their user name.

Tue Jan 5 03:12:57 2016

Typical slimy illegal eBay behavior.

If any seller tried to change the terms of their sales "midstream", eBay would rain holy heck on them.

eBay knows that enough political donation ensure they never get in trouble so they aren't worried about pulling stunts like this.

I trust the mafia before I trust eBay!

eBay Promo Backfires as Shoppers Complain to Consumer Watchdog   eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

by: ignatz This user has validated their user name.

Tue Jan 5 07:16:53 2016

Small sellers on ebay knock themselves out doing a good job for their buyers. ebay rakes them over the coals if they don't.
Then the incompetent ebay management pulls crap like this, and the goodwill the sellers have worked hard to build up is wiped out in the blink of an eye.
Stupid, STUPID EBAY.

eBay Promo Backfires as Shoppers Complain to Consumer Watchdog   eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

by: BargainzBabylon This user has validated their user name.

Wed Jan 6 02:28:53 2016

@ignatz - got it in one. THAT is the most frustrating aspect of this.  

eBay Promo Backfires as Shoppers Complain to Consumer Watchdog   eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

by: gizmo This user has validated their user name.

Thu Jan 7 10:57:07 2016

You expected something else from crooks?

eBay Promo Backfires as Shoppers Complain to Consumer Watchdog   eBay Promo Backfires as Shoppers Complain to Consumer Watchdog

by: gizmo This user has validated their user name.

Thu Jan 7 11:12:54 2016

I am truly surprised , our at present worthless government has not charged ebay with the RICO act , organized crime. Some cash flowing in the direction of the feds , no doubt. I guess crooked flows both ways.  



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