Etsy Responds to Reports of Account Mixups

by: DingDong

Doesn't look like a good thing to happen.
Didn't eBay have this problem, too?

Going public.
Removing Betsie from the sellers tool box.
Having access to others sellers account.
I think Etsy has eBayionisis.

by: gizmo

Wow. Thats scary.  

by: FREDDY

Sure sounds similar to what ebay does.  Chad and rest of the good ol boys (& girls) just copy ebay. No smarts or imagination of their own. Have a feeling they are destroying a good site just like jd and boys did with ebay.  All about the greed.........

by: Noneya

Interesting - as a seller I'd have expected an email notification about this glitch with a warning to check my account and notify Etsy if I noticed unexpected changers or orders in my account. Nothing. Sad that I'm finding out about this serious breach through ecommercebytes.
Have noticed that when sellers post messages about bugs, half the time the moderators replying either haven't read or understood the initial report and state ''Can't replicate it, sorry'' or request screen shots of the problem, or check mobile site issues using the full web version which is basically a different site.  

by: Watching the Wheels

This isn't the first time that this type of thing has happened. For really interesting reads go back to 2009. Try searching for the Meta Tags fiasco. This was when Etsy had coded ''hand made'' into everybody's listings. They played stupid on that one for a very, very long time, too.

Etsy NEVER admits to their FU's, and will also attempt to get the sellers to believe that it HAD to be something done by the sellers.

I also had listings disappear from my shop once, that was somehow tied into the uploads to Google shopping.

They have always been mediocre, and I don't see that aspect of the corporate culture EVER, EVER CHANGING.

by: sundance

Super scary!! They're starting to have "oops" type happenings too much lately.  I'd heard something about this the other day and now I'm not too sure whether I want to keep my shop or not.  If it happens to me, I'll definitely send them screenshots.


Sundance

by: Watching the Wheels

They have ALWAYS had "OOPS". It's like pulling teeth to get them to admit to it.

by: A-Non-A-Mouse

Actually, one's credit card and taxpayer ID is not displayed fully in the account settings, but one's monthly sales amounts are. Wouldn't keep the wrong person from altering your account information if they realized it, though, or even someone assuming they were logged into their own and changing it.

I have always had a problem with the live testing that goes on there and this is just a prime example as to why. Having worked with programming client systems, I can definitely attest to the fact that it doesn't have to be done this way. It's not difficult to copy over the processing environment and then load live or dummy data into it to test results of changes to the program. Most companies do it that way for very good reason. Maybe this will convince Etsy to do the same, but somehow I sort of doubt it.

by: ebay refugee camp

You should not be able to see your buyers card information, that is encrypted. I am not sure how any seller could see that unless the seller actually typed that in the order information, that would be a no no.
This has not happened to our business as far as I know, I am not running it, but it looks like a hack, sounds like a hack.

by: Flying Childers

Typical of the unspeakable arrogance and complete lack of concern for the sellers who have made it possible for Etsy to be the multi-million dollar company it has become. Not only do the powers that be do everything they can to sabotage the sellers, they charge them royally for doing so. The only hope is for some entrepreneur with money and funding to create a new e-commerce site for real handmade artisan goods and fine vintage. Etsy is too busy copying Ebay to go back to that model.

by: ignatz

Notice the weasel language etsy used a-la ebay:  "no security breach."

Hey etsy geniuses - no one said there was a "security breach."  But there are LOTS of reports of a BUG IN YOUR CODE causing people to access others' accounts without even trying!

Surely Dickerson, who comes from a technical background, understands the difference between a bug in the code and a security breach.

by: SparklingSisters

LIGHTBULB!!!  Ahhh, now it makes sense.  I rec’d an order on March 23 (one of the dates in question).  Good thing I always send an order confirmation convo.  The “buyer” wrote back saying she never placed an order from me and to cancel the order.  Very confusing & complicated issue, but finally had to get Etsy involved as the customer was dealing with 2 accounts and was very confused, but now it makes sense.  Etsy never breathed a word of this issue, of course.

I bet someone got into her account in error and placed the order using her information.  On purpose or by error, I may never know.  No one has contacted me saying they’ve not received their order yet.  But if they do, I’ll have an answer as to what happened!!!

Etsy is really starting to scare me!

by: JoB

I had this happen in March 14, 2013. I reported it to Etsy and they were mildly interested, but it really seemed as though they did not believe me.
This is not a new issue for them.

by: SparklingSisters

I really cannot believe this has been happening for 2 years!  When is Etsy going to step up and realize they have a very bad problem on their hands.  Yes, it may be very intermittent but that doesn't mean it can't be a catastrophe just waiting to happen.

by: LeeLoo

A few more incidents and manifesting themselves in various ways, they are drifting out of the woodwork.
On this thread a seller states that items have been placed in her shopping cart 4 times.
https://www.etsy.com/teams/7720/bugs/discuss/16156070/page/1
5

Etsy don't seem concerned at all. A usual Canned response is all that is given.
''No problem here folks - move along.''