eBay Outage Costs Seller Her TRS Discounts - Updated

by: Anonymous Annie

Cue: ''Yakety Sax''

The ''Benny Hill Theme Song'' is just as suitable for eBay's management and customer service.

by: Massachusets Howler

we all feel SO Protected.
mh

by: iheartjacksparrow

Did anyone actually think eBay would help its sellers? All the higher ups will say anything but follow through on nothing. How any seller could believe a thing eBay tells them is beyond me. It's all lies, lies, and more lies.

by: AgendaSwallowsAll

''email at griff@ebay.com''. That's laughable, you may as well be clicking on ''Report a Buyer'' until you're blue in the face w/no response other than a canned cursory ''Thanks'' that MAY come 1-2 months down the road.

by: iheartjacksparrow

If I'm home on Sunday afternoons I watch Chiller TV's X-Files marathon. This last Sunday, the tag line for one of the episodes was "Deceive, Inveigle, Obfuscate." Sounds like the perfect motto for eBay.

by: Philip Cohen

Regrettably what eBay says and what its algorithms do/allow are demonstrably chalk and cheese; that is never likely to change under the present management ...

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas

by: Ric

Mark my words.... eBay is struggling to retain revenue in order to avoid disappointing Wall Street.

I am betting that eBay is not reaching their target goal of eliminating 10 to 20% of their Top Rated Sellers from the discount program, and they are not pleased with their projected revenues for the end of the quarter.

eBay will drag these outage related issues out as long as possible while they fumble around to generate a process to correct the problem.

The bottom line will be that many sellers will end up losing their TRS due to outage related technicalities and they will not receive their discounts for September so eBay can retain the revenue on their books.  

After the end of the third quarter - after eBay has appeased their Wall Street masters and retained the revenue they need to bamboozle the market and investors, eBay will magically come up with the fix and extend credits to effected sellers. Of course the aforementioned credits will not be applied until October in order to make eBay's 3rd quarter appear stronger than it really is.

Coincidentally, the higher holiday volume will cover the seller credits eBay will issue and allow eBay to once again cook another quarters worth of books.

Some may wonder why Wall Street analysts do not call eBay out on this intentional fraud... The answer is that analysts do not want nor care to know the truth behind eBay's fakery unless and until it is exposed publicly and the lies are revealed. As long as eBay comes up with the numbers Wall Street demands, the process behind how those numbers are achieved will be wholly ignored.

by: laurengrace

I received a call from ebay tonight to taal to me about how to "improve my listings" tonight- 2 weeks after they restricted my selling "priveleges". I told the rep i really wasnt interested since i was just restricted from selling. After asking me for the reasons(the new defect ratings,which placed me AT BELOW STANDARD for the first time in my history of selling at ebay) i was restricted and my response, I was encouraged to contact "EBAY CUSTOMER SUPPORT" so that i could ask them nicely to reinstate my seller account. I politely told the rep, "Thanks, but no thanks. If Ebay doesn't want me, that is Ok. I am not going to call them and grovel to get my so called privelages reinstated. Wait on hold for any and everything anymore. No seller runs their own business on eBay any more. You have to call to get this removed and that removed. It is a joke. I told the rep, other venues deemed me worthy to sell on their sites, actually, everone but eBay. SO EBAY-KISS THIS!!

by: Philip Cohen

Still the left hand knows not what the right hand is doing; has it not always been so under the guidance of Johnny Ho?

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas

by: forrosebud

@laurengrace

Good, no on second though, GREAT for you!

by: forrosebud

Typo...  on second thought

by: comet

I have to ask---

The OP said she sold and shipped 14 items within the "accepted"  TRS time frame and this WAS recorded and verified by Paypal.  However eBay REFUSES to help her get this recognized ON ebay.

After she spent a FULL WORK DAY of 7.5 HOURs on the phone with the endless parade of CSR's to NO avail---

Is it WORTH it?

Did she make MORE than she would have that day actually sourcing and selling vs sitting on the phone being passed around?

Can sellers AFFORD to continue "selling"  on ebay with this kind of disrespect and hard cold facts of LOSING MONEY with these sorts of shenanigans?

I know I can't and I doubt many CAN.

This is far beyond ebay trying desperatly to convince Wall Street and the stock holders that this is a going concern.  

This is violation of trust and violation of US laws.

Where IS some journalist willing to look at this and report on it?

And tell me---WHY are we all still ON ebay?

by: Ed Gadfly

@Comet

Why are you still on eBay? Why do the eBay sellers lack self respect and self preservation? Why Do you expect other people to fight for you, while you draw your minimum profits?

The problem with eBay is it's sellers.

Grow up. Fight for yourselves or have the good sense to leave. eBay is a joke.

Send your letters to griff@ebay.com. You don't get fair treatment from a company, so go grovel to their mascot.

Best there is, huh? Nobody puts a gun to your head every month forcing you to be a customer.

by: bm707576

eBay is imploding one glitch at a time from it's own stupidity.

by: ignatz

Why are people wasting hours and hours with ebay's CS. Make one call, attempt to get it resolved.  When they give you the usual double-talk mumbo-jumbo hot-potato treatment, hang up and send a write-up of the problem online to the California Attorney General's office (http://oag.ca.gov/consumers), who WILL pass it on to ebay.  And when the AG sees the complaints pile up, she may actually be motivated to ask ebay why customers routinely have to wait 2 to 3 hours to talk to a CS rep.  And even start asking questions about some of the questionable policies ebay is pushing on sellers. Remember - that office sued ebay in 2012, and has joined the states' investigation into the security breach earlier this year.

by: sasikat9

Only the carrot jumpers believe Fleecebay would actually help them.

by: ebay refugee camp

I just want to say I am sorry that happened to you because nobody at ebay is going to tell you were sorry.
You are just one of thousands who have lost their TRS status  for one reason or another.
The outages continue and sellers are suffering with no sales, the strange thing is the buyer protection, cases filed against sellers and the TRS ratings and defects seem to be working fine.
We still have not heard from John Donahoe!! Is he playing basketball and golf and cannot be bothered or what?
What in the heck is wrong with this company? They are not being responsible, they are not communicating with their customers, they seem to care less about what is going on.
Ebay customer service if you asl to speak to a supervisor you will be put on hold and then hung up on in about 20 minutes, or if you tell them you would like a supervisor to call you back they never do, you are wasting your time, this is well documented.
Obviously there have been thousands of complaints to different state and federal agencies but it still is happening.
If you did not opt out of ebay's lawsuit policy I would advise everyone to try to do that now I do not know if it is possible to change your preferences on that or not.
If ebay continues to take our money and continues to provide this level of bad services I would think that not only civil suits should commence but criminal charges should be looked at.
This is ongoing and this should have been fixed by now, I suspect that they do not want to spend the money needed to get technology and security experts who are able to fix it, that might cut into the profits and cut their bonus checks.

We have ebay execs who cannot say they have made mistakes or say we or I am wrong and we are going to fix the technical problems we are going to gut the TRS program and make it fair, we are going punish and remove bad sellers, we are going to make the feedback system fair, we are going to refund store subscriptions and listing fees for the last four months and we are going to provide the customer service our sellers need because the sellers are our customers.
Sorry that will not happen because we are dealing with wealthy bullies.

by: redheadedlady

@comet, @edgadfly

You asked why people are still selling on ebay.  I make quite a bit of money on ebay.  I also sell on bonanza, ecrater, etsy and my own website and none of those can even hold a candle to what I sell on ebay.  That is why I don't jump ship.  I wish I could.  COULD SOMEONE PLEASE TELL ME WHERE I CAN GO TO MAKE THE MONEY I MAKE ON EBAY!!!!  All the people say they are doing so much better - but where????  At least if you don't want to tell me, give me a hint!!  I can't afford to jump ship so I follow all the rules to a "T" so I am not kicked off.  

by: PumpkinMan

As a quick note to all... if you need to reship an item for any reason, please do not post a second tracking number to the original order as a new shipment. Ebay will use the newer tracking number to determine whether the order was shipped on time. We sell fashion jewelry, so we often have exchanges.  We are now seeing orders with up to 20 items showing as tracking not posted within stated handling time due to the fact that one item was exchanged at a later date. I called ebay this morning regarding this matter. CS mentioned that they are receiving many calls over this problem, but would neither confirm nor deny that this is the way system is supposed to work.

by: WOODJUNGLE! ON EBAY

Redheadedlady could not have said it any better.