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Sun May 25 2014 20:42:12

Users Concerned over eBay Plans to Consolidate Discussion Boards

By: Ina Steiner

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Monday's EcommerceBytes Newsflash reports on eBay's plan to consolidate its community discussion boards. A moderator dropped the bombshell announcement on the boards on Friday. Another moderator came back on Sunday to answer questions from users concerned about the new structure of the boards.

eBay spokesperson Ryan Moore confirmed the changes, which the moderator said would roll out next month.

eBay users are concerned that eBay will remove some boards, such as the ever popular Seller Central. "No Seller Central? Hard to believe," wrote one user.

The moderator explained that users could use tags to help find common threads in a discussion area. "If a group of people are very passionate about a subset within a board and want to focus exclusively on that (ex. model train collectors within the Collectibles category), they will be encouraged to tag their posts so they'll be easier to find, to follow members who share their interests, or even to start a Group for their interests if that's what they want to do. The options are open."

The moderator also answered four questions posed by one poster:

1) Who does this benefit?
All users who come to the Community to find answers to questions and to share best practices with each other.

2) Why is this necessary?
There are more than 100 boards on the Community. A new user coming to our boards often has no idea where to go with that many options. Likewise, many of the boards have significant overlap, so similar conversations were going on on several different boards. There is a benefit to bringing those conversations together.

3) Does Ebay ever consider that we might be wise enough to know what works for us or do they just keep finding things to change to keep themselves busy?
Do you think the way the boards are currently structured are the best that they can possibly be? I don't. I think we can make them better, so that's what we're going to do.

4) Why even have this discussion if eBay doesn't care what we think or want and doesn't give us a straight answer?

This is more of an announcement. We've had the discussions with dozens of Community members, and with users who left the Community because the way it was structured and operating wasn't working for them. They helped us identify ways that we can improve the Community. The restructuring is one of those ways.

Let us know what you think of the coming changes to the eBay discussion boards. Will it make it harder or easier to navigate the boards?

Note: Ina Steiner is filling in for Julia Wilkinson who is traveling.




Comments (39) | Permalink

Readers Comments

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

This user has validated their user name. by: bitbybit

Sun May 25 21:35:15 2014

''...with users who left the Community because the way it was structured and operating wasn't working for them'' It wasn't working for users because their posts were being heavily censored and removed, they were being suspended from posting, and beaten up by trolls.

The MAIN reason for the consolidation is to break up the community even more by discouraging users from coming together especially in the wake of this hacking.

Unlike years ago, I rarely go to the boards. If I want to find something out, I come to ecommercebytes since Ina and David get the latest news and unfiltered truth. I can't thank the Steiners enough for all their hard work in keeping this site going all these years.

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

by: NetWatch This user has validated their user name.
Web Site

Sun May 25 23:01:42 2014

This is a calculated, strategic move to try to disrupt the beginnings of a small seller "rebellion" in progress on the discussion boards at eBay. Fortunately, social media groups have sprung up in the past several months (some now more than 500 members strong) where current and former ebay sellers can continue to plan their counteroffensive against the illegal actions of eBay in many, many different areas...

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

This user has validated their user name. by: Anonymous Annie

Sun May 25 23:10:13 2014

Ha!

This will backfire.

I'm convinced that many frustrated eBay sellers continue to tough-it-out because they are able to get tips, advice, consolation and encouragement from fellow sellers.

They can vent their anger to other sympathetic sellers... and instead of quitting... instead of giving up, those sellers give it another try.

As eBay consolidates content, muddies topics, and confuses users... those users who were heartened with the camaraderie and encouragement (but who can find it no more) will likely leave.

Sellers who were able to get category-specific advice, knowledge and information (from other experienced sellers/collectors) will find themselves without any sort of support-system or knowledge-base. --- In time, those sellers will also disappear.

So, again... I say ''HA!''

I feel for the sellers who are most disaffected... but I laugh at eBay's self-destructive incompetence.

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

by: pace306 This user has validated their user name.

Sun May 25 23:20:31 2014

More bold face lies.

All POSITIVE pro eBay data will stay - all the negative stuff will go, any criticism of eBay and how it handles things will go.

The proof of course is that lyin Ryan is in charge.

He took Rich Matusra's job (he never did anything anyway and was just a mouth piece) and now "the BIG DOG" is in charge.

Its all SO FAKE anyway ....  

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

This user has validated their user name. by: Philip Cohen
Web Site

Mon May 26 00:03:59 2014

Here we go again; I don’t know what the result of this consolidation will be, nor do I care; I left the eBay boards long ago; then, I never had anything patriotic to say there anyway …

"We've had the discussions with dozens of Community members, …”

“… and with users who left the Community because the way it was structured and operating wasn't working for them."

Has anyone thought about how utterly absurd that second part, in particular, sounds? Just how did eBay identify those who had left the boards—LOL …

Fortunately, it’s very easy to tell when an eBay or "PreyPal" spokesperson is being disingenuous—their lips are moving! ...

Regardless, if their lithium-doped moderating teams can’t now keep up with the increasing quantity of unpatriotic comments on the boards, why doesn’t Johnny Ho simply close the discussion boards all together? They could quote “security”, or some other nonsense, as the reason …

eBay Inc, where the incompetent mingle with the malevolent [and the criminal] ... http://bit.ly/11F2eas

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

by: Dragonfyree This user has validated their user name.

Mon May 26 00:12:19 2014

This is so typical of Ebay - fixing something that doesn't need fixed while the rest of Ebay burns down around it.

A newbee can ask any question on any board and the people will either answer it or direct them to the proper place.  It's not rocket science Ebay.

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

This user has validated their user name. by: Justbecauseitscute

Mon May 26 01:07:25 2014

What I really enjoy when I browse the Lithium ebay board in the morning is being greeted by dozen of spam messages with links to XXX sites, fake Vuitton and marabout mind readings.

Every single morning when I landed on the main The eBay Community page, all the latest posts are spam, day in day out. It's like landing on an abandoned board where moderation was not properly set and spammers use as a way to get backlinks.

I mean this is suppose to be the boards and forums of a multi million dollars company, not a joe next door yahoo group

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

This user has validated their user name. by: Justbecauseitscute
Web Site

Mon May 26 01:12:28 2014

Forgot to mention, I am in Europe, so I believe there are absolutely zero moderators outside the USA hours? Because the spam is there every day of the weeks in my morning

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

This user has validated their user name. by: Bill

Mon May 26 01:21:34 2014

Whomever this Jeff guy is he is an absolute idiot since he does not even use spell check or know how to spell announcements.
I see these grammatical and spelling errors all of the time from eBay.
I just goes to show that they have immature and undereducated kids working for them. That is why there are so many coding errors in the platform.

If this guy worked for me he would have a pink slip in the morning.

eBay is going to hell in a hand-basket.

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

by: HonestyBytes This user has validated their user name.
Web Site

Mon May 26 01:38:55 2014

lol, Ebay and Paypal just will not quit, they are a bunch of immature
kids from a lowlife scum country who enjoy screwing over Americans on ebay and stealing their money on paypal.
Those who keep supporting them will soon find out when their bank accounts are emptied

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

by: JTA This user has validated their user name.

Mon May 26 04:19:33 2014

I would like to wake up & read the headline: "eBay imploded"!  

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

This user has validated their user name. by: Rexford

Mon May 26 05:32:01 2014

I haven't used those boards in years so I could care less, but based on everything that has happened in the past week I'm just shaking my head.  This is how they spend their time?

Just another day over at the San Jose loony bin.

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

by: sasikat9 This user has validated their user name.

Mon May 26 06:23:40 2014

Won't be long before Ebay will start requiring the mouth be duct taped before signing in....

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

by: fvh This user has validated their user name.

Mon May 26 06:35:57 2014

I would like to quote bitbybit as it bears repeating and I couldn't have said it better myself... ''If I want to find something out, I come to ecommercebytes since Ina and David get the latest news and unfiltered truth. I can't thank the Steiners enough for all their hard work in keeping this site going all these years.''

Thank you Ina and David.  

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

This user has validated their user name. by: Basset

Mon May 26 07:59:59 2014

''Who does this benefit'' - my first thought was ''ecommercebytes''.  That is how I found auctionbytes years ago. People were squabbling on eBay's boards and I could not find the answer to my question. Due to the squabble, I was hesitant to ask the question on their boards. So I googled.

I go to eBay boards occasionally when researching an issue on Google, trying to avoid calling customer service. I don't linger.

My first ''go to'' over an issue is EKG. Ina tweets new additions to EKG and many times I am already prepared when an issue arises.

My first news of eBay's hack came from a tweet!  

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

by: OnceuponaTime This user has validated their user name.

Mon May 26 08:24:28 2014

So much for net neutrality. Went to the firefox, and google news link last night to see the latest on the ebay hack in the technology section. Since the ebay link was ALWAYS there.

To our surprise the ebay link was gone on both sites.

In the light of the removal of comments, users, and  net neutrality control, I can only imagine what the boards will end up looking like.

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

This user has validated their user name. by: iheartjacksparrow

Mon May 26 09:04:51 2014

Let's face it: eBay only does something to help eBay, not to help sellers and buyers. I know that previously there has been speculation that eBay would shut down all the discussion boards to silence their critics, and this appears like another step in that direction. Also, had to laugh at this: "Brian Burke will replace Rich Matsuura as eBay's Director of Global Seller Trust." I don't think that the words "seller" and "trust" should be used in the same sentence.  

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

by: OldCrabapple This user has validated their user name.

Mon May 26 09:07:13 2014

I won't be combing through a conglomerated board to find posts
on my subject of interest.
The sense of community that used exist on the boards is nearly dead anyways.
You can't say anything not sanctioned by eBay's Ministry of Truth (Lithium),
you can't even wish someone a happy birthday!

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

This user has validated their user name. by: Puck

Mon May 26 10:41:54 2014

Lithium moderation is done by nitwits.

The boards are regularly spam bombed by prostitutes in Mumbai India and Lithium's answer was to ban use of the word 'Mumbai' on the boards.

Users Concerned over eBay Plans to Consolidate Discussion Boards   Users Concerned over eBay Plans to Consolidate Discussion Boards

by: charcorvet This user has validated their user name.

Mon May 26 11:24:01 2014

Sellers don't need ebay's boards to come together and plot rebellion any more. That's what Facebook is for, right?

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