|Tue Aug 6 2013 20:02:05|
Amazon Sellers Speculate on Outage: What Would You Do?
By: Julia Wilkinson
What happened to Amazon Seller Central on Tuesday, August 6th? For several hours, sellers were posting on Amazon forums, Facebook, Twitter and EcommerceBytes's EKG report that the seller service area was down, but nobody seemed clear why.
There was a message posted to the main dashboard of at least some Amazon sellers, including mine, which read, "We are currently experiencing an issue that is impacting the ability to access all or parts of Seller Central. Our engineers are actively engaged in resolving this issue. (08/6, 10:27 PST) ."
But oddly, other sellers seemed to be seeing a message that read the website was down while "we make some improvements" to it. Some others thought it was Amazon tweaking the API.
How could a major company like Amazon handle such an unexpected occurrence? Should more information have been given out? Or were sellers being too reactive? At this writing, Seller Central is back up, and there's a thread on "Ask Amazon Seller Services" titled, "Now that Seller Central is back up..."
One seller started, "Amazon Seller Central was down all day to fix problems and make system improvements. Where can I find the list of improvements made and problems fixed?"
But another felt the sellers were being too whiny: "What's wrong with some of you sellers?" he wrote. "You're not happy most of the time and when something goes wrong 14,000+ sellers get online and start posting threads concerning Amazon not working properly and complain. What it shows me is just how MANY of you rely on this venue and maybe you should cut them some slack." He went on to say that "Amazon bought me a 2013 MKZ Lincoln Hybrid and paid off my mortgage this year so, I count my blessings and wish them the best."
Not mollified, another rejoindered: "I know there will be times when the site is down, I just would like to see the way they handle this in a more open and respectful way. I'm not asking for a 2013 MKZ Lincoln Hybrid but a little information on any need to contact our credit card companies would be appreciated."
If you were the person in charge, how would you have handled the outage? Did it have a significant impact on your business day, or do you take it all in stride as part of selling online? Post a comment here!