|Mon July 15 2013 19:46:27|
eBay's New Boards: Pros and Cons
By: Julia Wilkinson
It's about a week into the new eBay Discussion Boards being back up online, and I trolled around to see what people were saying. Ina recently wrote about the new boards the day after they came back up and how you can change your settings, and many of you shared your thoughts, so I thought I'd see how things were shaking out there after a little time.
One eBayer started "The First Official Soapbox New Board Complaint Thread" (link) and the first comment is not particularly laudatory: "The smileys SUCK out loud," wrote a user with the handle "strangedayinthegarden." Elsewhere on the negative side, they thought "those thread title suggestions were annoying," but they were "Glad they could be turned off....hope they stay turned off."
But it wasn't all negativity, to be fair. "The look ain't so bad, I suppose. I know people will complain that the fonts are too small, but I like this size (As Ina noted in her post, you can change this in Settings)...We've got multiple page links back again." And they "noticed something about an autosave....that could be useful."
And "strangeday" allowed that "I was just perusing my preferences....there are a lot of ways one can customize things…cut out the unnecessary crap like tags and kudos, for one. So that's good...ish."
But then "strange" went on to say "Re: the no mention of whom one is quoting....I notice that near the top of the post it says whom one is replying to....but that's not always accurate, as sometimes....often....one justs clicks reply to the last post. And of course quoting multiple posts within one post is now impossible unless one has multiple tabs or windows open. Pft."
As for myself, I haven't kicked the tires there as much as I'd like yet, but I did check out my old stomping ground, the Clothing and Accessories board, where what first caught my eye was a thread where someone posted they sold something to Rod Stewart. I made a reply. I did like the clear "Preview" feature and that it seems to be clear how to do attachments, as well as insert images and videos.
I do think boards as active as eBay's need to have sophisticated ways to quote-reply, to multiple other posts with a post, so that part is important.
Some people in the Clothing board said they liked that their Community tab was "back on top"; then someone said it had always been back on top for them, whereas someone else said it came and went for them. Hmmm...
I thought it was interesting that someone commented "My e-commerce professor says that customers don't like to click more than twice. I guess whoever did the new boards didn't take an e-commerce class. Or web development. Or social networking. Or customer service fundamentals." So it might be nice to be able to customize the boards to get to the ones you want more quickly, but I guess you can always bookmark them.
Oh, and I tested out the new smileys. Well..they are..interesting. If not bizarre. But at least there are some emoticons; it would have been really tragic if we had none, even if some of them are bizarro robot faces...LOL.
What about you? If there are things you don't like about the boards, what do you like about them, and why? Post a comment here!