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|Sun Mar 24 2013 12:34:27|
eBay TurboLister: A Chronic Duplicate Listing Problem?
By: Julia Wilkinson
EcommerceBytes has been receiving letters from readers for the past few years about a duplicate listing problem with the TurboLister tool. And yet, it seems to still be out there; at least according to some sellers on this discussion board: writes one seller, in a thread about a seller with misleading listings of mass-produced items, "Yet, they give sellers like me a 7-day vacation because Turbo Lister glitched and listed all my items twice. Before I could correct it, ZAP. The bots helped restrict me. No amount of calls to CS changed a thing. "We'll look into it. In the meantime, sit back and enjoy your vacation. You do know you can still buy, right?"
She goes on to say, "But yet, high-volume sellers can continue to rip people off time and time again and nothing ever happens to them. Yep. Sounds about right."
"The duplicate listings policy is designed to ensure sellers don't list in a way that clutters the buying experience and hurts the overall marketplace. Sellers can't have more than one fixed price listing of an identical item at the same time.
"Sellers can have more than one auction-style listing for identical items. However, only one duplicate auction-style listing without bids will appear on eBay at a time."
One of the commenters on the blog post wrote, "eBay definitely has a consistency problem with regard to duplicate listing policy enforcement, which is primarily due to the fact that eBay relies on the automated robo program which pulls listings and issues violations without human intervention or review.
"The robo enforcer incorrectly associates similar listings and misses more obvious ones. The robo enforcer appears unable to spot identical items across multiple ID's because the algorithm is likely not sophisticated enough to link multiple seller ID's across identical items."
If this is the case, I don't understand why eBay puts some resources into either fixing the robo enforcer/making it more sophisticated or (perhaps unrealistically) adding a human element.
I envision it something like this: meeting of eBay execs, #1 guy turns to #2 guy and says, "Fix the Turbo Lister duplicate listing problem."
No. 2 guy then turns to #3 guy and says the same thing. And so on, until it gets to the person or people responsible for fixing it.
Have you had a problem with duplicate listings with Turbo Lister? If you have duplicate listings created, have you had consequences from eBay, or has it been ignored? Post a comment here!
|eBay TurboLister: A Chronic Duplicate Listing Problem?|
|Mon Mar 25 07:26:10 2013|
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