|Thu Jan 10 2013 11:25:14|
eBay Feed Goes and Comes Back for Some Users
By: Julia Wilkinson
Some eBay users got a puzzling email the other day with the subject, "Miss Your Feed? A Message from the eBay Feed Team" on Wednesday, Jan. 9. The email went on to say, "We wanted to take a moment to thank you for being a part of our eBay feed experiment! We really appreciate all of the feedback that you and other customers have provided to us so far. The amount of engagement we've seen from the eBay community has been very encouraging."
Apparently the Feed went bye-bye for a short while, but was reinstated when eBay "received many requests from our customers who are no longer seeing their feeds asking for a way to continue using them." Ebay reassured, "We've listened to your feedback! By clicking the 'View your feed' button below, you will be able to access your feed and begin discovering once again. Rest assured - any customizations you've made to personalize your feed have been saved and will persist once you begin using it again."
I am one of the people who received this interesting email, and I must confess, I get so many emails that I did not even notice the absence of the daily feed email, nor any Feed links from my home page.
But other eBayers noticed the change and were nonplussed, if not disgruntled: under the subject "Are feeds gone now as well?" on the eBay Stores discussion board, a user named Marty wrote, "After spending all that time setting up my buying feeds on the home page the feature seems to have evaporated. :( Is there any other place to find them like a link? I checked myebay but didn't see anything there? Or is this a rotational placement of some kind?"
He went on to say "I liked the Completed/SOLD, and the FEEDS, now both are gone," and added, "I wish they would have a little 'beta' sign next to a feature which is going to vaporize after a few weeks."
Another user said he could go to "ebay.com/feed and it will come up," but it did not for me nor another user. "Apparently it's being rolled across the site, and presumably phasing in and out," wrote the user. He described being able to click on one interest feed, and then saw at "top right next to the 'Tell us what you think' a pull-down menu to go between newly listed and ending soonest. This only appears AFTER you click EDIT and choose a feed to edit." He said the great thing about this is if, say, you like huge lots of rhinestone jewelry, you can set one to be Ending soonest (auction format), and another to be Newly listed (BIN format). Those options were not visible for me, however.
At any rate, the Feeds came back, per the email referenced above. But the whole thing raised questions in my mind: would it have been better to know we were part of an experiment before becoming one? What about the other eBay features that have come and gone unceremoniously, to wit, as per "Marty":
- "Ebay Local - announced in 2007, packed class at Ebay Live Boston. Everyone excited. A year later more announcement, then a lame one page thing sort by zip code, then it dies.
- Ebay Desktop - Gone.
- Ebay Global buying hub (also really cool finally get to see stuff worldwide the way it should be) now also gone.
- Ebay Feeds, announced in October I believe, rolled out, disappeared, came back, worked with ebay.com/feed now nothing and no announcement. They made a big deal about this and their "Pinterest-like feed."
- Global shipping - announced, not really good communication; and from what people are saying the customer service reps are not up to speed about the rules and how it works etc."
He added, "There are lots of good things that die either because of poor deployment, the back and forth nature of here it is/isn't. And poor customer service rep uptake."
But, the good new for Feed fans is, it seems to be back. (Another user speculated that may have been in no small part due to his writing "'bring the feeds back!!!!' about a million times haha."
(By the way, eBay is soliciting feedback on the Feeds from the "Tell us what you think" link from the "My Feed" screen).
Did you notice the Feeds going and coming? Do you like the Feeds? What about those other ephemeral features; how do you feel about them? The eBay Global Buying Hub, for one, does sound cool; I have to confess I don't think I'd seen it, but I'd like to. Should they bring it back? Post a comment here!