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Mon Sept 17 2012 10:38:58

eBay to Not Count 'Picky Buyers' Feedback and Other EOL News

By: Julia Wilkinson

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Rumors and actual news have trickled out of EOL, aka eBay on Location. The latest scuttlebutt was being kicked around on a thread on one of the eBay discussion boards, and included the news that eBay will be doing away with border templates next year, and the most welcome intel that eBay is apparently currently or at some point in the future not going to count DSR/feedback from various types of buyers and certain situations, including:

- "Picky buyers" - "Buyers who consistently leave much lower than average scores"
- "External Events: Including major natural disasters"
- "Just one or two buyers: When low DSRs come from a single or small number of buyers and are not representative of your good record."
- "Buyers who don't pay: When an unpaid item case closes without payment."

This information came from a slide tweeted by one Greg Imlay, @EggOGregO, and was listed with a bunch of other tweets in a blog post by Hillary DiPiano of TheWhineSeller.com.

Other tweets from sellers who were presumably at the event included:

- "Working on pricing structure for car dealerships. not in position to announce anything now for @eBay motors"

- #ebayol. Ebay new international shipping plan. We ship to KY they ship rest of the way #LIKE"

- "Current ETRS can opt-in to the new eBay returns process. It will be available to everyone early 2013. #eBayOL"

- "Template borders are not going to be allowed next year #ebayOL"

- "New toy experience coming in holiday season #eBayOL"

- "#EBaylocal will change the way traffic is driven to brick and mortar stores who are eBay sellers #ebayol"

The feedback protection for sellers from bad buyers is most welcome news, and some would say overdue. But I say kudos to eBay for acknowledging those feedback problems and doing something about them.

What do you think of the news? What tidbits are most important to you? What do you think of template borders going bye-bye, for example? If you attended EOL, was there any other news that stood out for you? Post a comment here!

Update 9/20/12: See official reaction from eBay on the rumors coming out of eBay On Location.



Comments (28) | Permalink

Readers Comments

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

by: 10 year seller This user has validated their user name.

Mon Sep 17 11:10:07 2012

If this is true, I might consider selling on eBay again. Although I'm perfectly happy selling on other sites.

I have never had a negative or neutral on eBay but the stress of waiting to see if I've sold to a psycho hasn't been worth the slow sales from no page views.

Also, I don't feel like giving eBay my business because it took them so long to be fair to sellers who had a good record but were ruined because ebay didn't have the decency to look at a sellers complete record.  

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

by: mylifeisgood This user has validated their user name.

Mon Sep 17 12:17:38 2012

The changes in feedback are Ebays way of slicing cheese for the whiners.

Now the whiners will complain the cheese is moldy.

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

This user has validated their user name. by: Basset

Mon Sep 17 12:40:28 2012

Feedback - sounds good in theory, verdict is out until it actually goes into effect.

Templates: Never use 'em.

eBay Local: sounds interesting. Both from a buying & selling standpoint. Maybe a way to support your local fellow eBay sellers & possibly network (or cry on each others shoulders).  

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

by: Saintsteven This user has validated their user name.
Web Site

Mon Sep 17 16:27:15 2012

eBay's already positioned to assume the role of placing buyers' feedback (with 3 out of 4 DSR ratings). They might as well go all the way and just eliminate feedback.  It's a shame because it once was one of the interesting things about doing business there but now it belongs in the last century.  

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

This user has validated their user name. by: iheartjacksparrow

Mon Sep 17 18:01:19 2012

"Current ETRS can opt-in to the new eBay returns process. It will be available to everyone early 2013."

Available = Mandatory

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

This user has validated their user name. by: Tula

Mon Sep 17 18:36:39 2012

What is a template border? I use my own HTML templates for my listings, but don't have a store. Is it something store-specific? Is it simply a border color or design around your listing? It concerns me, since it might be a step toward generic listings, like Amazon has, and one more step away from being able to differentiate your business from others.

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

This user has validated their user name. by: Ming the Merciless

Mon Sep 17 20:06:44 2012

For this to have any fair and measurable positive impact for sellers, ebafia will have to actually implement it rather than merely give it lip service.

We already know how worthless ebafia's highly self promoted "Seller Protections" are. This is likely to have the same outcome because ebafia will continue to look for ways to screw sellers and encourage bad buyers.

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

by: JB This user has validated their user name.

Mon Sep 17 21:28:15 2012

The dsr mess is eBay's. Their policy  attempt is an omission of guilt the policy is flawed. The policy was a instruction booklet on how to skirt the system, and fleece sellers. It showed bad buyers how to dot I's, and cross T's.
The fact they may be considering a change is  proof positive. That is if this thread is accurate.

I think perhaps the future of eBay is a limitation of certain buyers as well as sellers. jmo    

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

by: JB This user has validated their user name.

Mon Sep 17 21:45:29 2012

The dsr mess is eBay's. Their policy  attempt is an omission of guilt the policy is flawed. The policy was a instruction booklet on how to skirt the system, and fleece sellers. It showed bad buyers how to dot I's, and cross T's.
The fact they may be considering a change is  proof positive. That is if this thread is accurate.

I think perhaps the future of eBay is a limitation of certain buyers as well as sellers. jmo    

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

This user has validated their user name. by: Spartacus

Tue Sep 18 00:35:33 2012

Nothing new here. Most of these changes were already being implemented over a year ago, long before I quit selling on eBay.

1.) If sellers use the Unpaid Item Assistant, non-paying buyers can't leave feedback. Been that way for a while.

2.) Picky buyers? Never had any issue getting buyers who left more than 10% negative and neutral NARU'ed after a few calls to eBay customer service (and finding the right rep).

3.) External events? eBay pretty much always covered that. Like when Canada had their post office strike or during storms that shut down postal service. One call and they always dealt with it.

4.) DSR's from a few buyers have always been easy to offset by selling in volume. If you sell more than 100 items per month and ship promptly, DSR's don't even matter.

Nothing really new here... The only issue I would like to see eBay deal with is fees. I would consider bringing my business back to eBay if they removed listing fees and fees on shipping.

Sorry but it's not feasable for sellers with 5000+ OOAK items to not only slave over listings but also pay $50 per month store fees and another $250 in listing fees just to show your wares when t-shirt sellers using variations are listing 200K items for a fraction of the cost.

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

This user has validated their user name. by: Rexford

Tue Sep 18 07:56:38 2012

I wish they would define template borders.  Many sellers use template services such as Sellersourcebook. This could be a big mess.  Can you imagine having to edit several thousand listings to get rid of the borders?  They need to define what a border is.  This could potentially put services like SSB out of business if turns a listing into a generic listing.

One thing that I have learned selling on eBay over the years....you never know what they will do next, the changes will never stop (ridiculous--give us some stability), and the impact to y our business can be devastating.

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

This user has validated their user name. by: juliawww
Web Site

Tue Sep 18 10:08:08 2012

Good point on  template borders, Rex..I'll see if I can find out more.

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

This user has validated their user name. by: Rexford

Tue Sep 18 11:31:33 2012

Julia, SSB seems to think that it is referring to photo borders, but they may not be aware if this is something new (I check with SSB this morning and they state it was photo borders).  Would love to hear what you learn.

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

This user has validated their user name. by: juliawww
Web Site

Tue Sep 18 11:32:55 2012

Great; stay tuned..will post a  link when we have more info. :)

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

This user has validated their user name. by: Philip Cohen
Web Site

Tue Sep 18 16:44:08 2012

As usual, too little, too late …

DSRs: There was never anything inherently wrong with the concept of DSRs, only the grossly illogical and unfair way that eBafia implemented them …

Ming, don’t forget that eBafia it quite happy to screw both sellers and buyers equally: shill bidding is rampant; eBafia’s “sophisticated and proactive software” for protecting buyers from shill bidding simply does not exist, and any “buyer protection” they now offer is born out of pure desperation because, presumably, buyers are becoming scarce on the ground …

Except under the most exceptional circumstances, eBafia will never limit anything or anyone (buyers, or sellers, eg shill bidder eDropOff); they are too desperate for any fee that they can get their hands on: sales, real or faux, and soon cancellations …

Most eBay “borders” are invariably hideous and usually decrease the legibility of the advertisement, the same as does multi-coloured or large or bold or all upper case type … Give me only some good quality photos and otherwise keep it simple, stupid … KISS!

The fact is, the eBafia marketplace has been stagnant since the Ho took the helm. All the “national brands” that he has replaced auctions with have made little difference, even in the fifth year of this turkey’s “three year turnaround” plan. Regardless, I can only say that I am happy that I don’t sell on eBay, and now I also buy very, very little …

The third quarter financials should be interesting; surely by then they will have exhausted the supply of hot air that they have been using to inflate the two recent quarters (and their stock price) …

eBay / PayPal / Donahoe: Dead Men Walking

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

This user has validated their user name. by: Tula

Tue Sep 18 16:48:33 2012

Photo borders is part of that batch of photo-related changes they talked about a while back. That one's a real pain, too, since a lot of people put borders on their pictures. I think this one is because ebay wants to use all our photos in their catalog and wants them to be nice and generic-looking. One of the bits in their last UA update talked about how we're all giving them the rights (royalty-free) to use the photos and info we put in our listings.

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

by: comet This user has validated their user name.

Tue Sep 18 23:17:08 2012

Sooooo---would this mean the Psycho Buyer I had this week--who used Fb Extortion (cleverly noticed by oh about the 5th CSR I spoke to!)  and several other "scare" tactics to try and get me to refund the purchase price;  first shipping AND return shipping BEFORE the item was returned---and then left me a completly UNDESERVED NFB after I agreed to a complete refund IF the item was in fact returned---would this mean that THOSE people might actually be looked at and their FB left for others (mostly Negs--and oh gee almost EVERY time they SOLD something they got a NEG for mis-representing their items and condition!)  

Would that mean---these deadbeats might get KICKED OFF?

Or does it mean that the SELLER that gets hit by these psychos will somehow be forced to take even MORE abuse????

Stay tuned--

And the "border" thing might have something to do with items being able to be searched with a Google search---at least this is what a CSR told me about an item I had listed---that these borders--which I DON'T USE!!!!---make it harder for Google to get their grimy little paws on our pics.  Makes "sense" I guess.  Just would make the site even more like a cheap print catalog.  Sad.  I like seeing the ways people set up and "decorate" their listings---makes it seem like they really are Ma and PA Kettle from East Jibib.  I would miss that aspect.  

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

by: Paul W This user has validated their user name.

Wed Sep 19 01:02:04 2012

EBay does not care about your brand.  They simply want as many listings as possible to be optimized for mobile.  So expect generic listings, sans HTML, before long, as well as only eBay-hosted photos, with none permitted in the description area.

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

This user has validated their user name. by: thehosst

Wed Sep 19 02:20:41 2012

that sounds fantastic, finally protection against those annoying "picky" buyers going postal because the mailman is late 15 minutes. They compare deliver of your package with a seller in the other side of their town, when you are in the other side of the country. eBay, we still hate you but today a bit less

Perminate Link for eBay to Not Count  'Picky Buyers' Feedback & Other EOL News   eBay to Not Count 'Picky Buyers' Feedback & Other EOL News

by: sickandtired This user has validated their user name.

Wed Sep 19 08:06:59 2012

Sorry, but I think that fiddling with the destroyed feedback system is rather like rearranging the deck chairs on the Titanic. If ebay feels compelled to continue with the ill conceived start system, the only ratings that should be allowed are for accuracy of description, promptness of shipment (not transit time) and quality of packaging. It must be made crystal clear that 5 is good and 4 or less is bad. Don't allow  dsr's to be left before payment is made.

I must admit that I have never been a fan of templates of any kind. As a seller, my listings are plain jane - I used to imbed pictures in the descriptions but stopped doing that when ebay offered the 12 free pics.

When I'm looking to buy, I get really tired of trying to find the information that I want about the item when it is buried under a pile of flowers, ribbons, bunnies, written in scripty scrolly text in hard to see colours and mostly consists of terms, conditions, tales of how the seller picks barns and sheds over 6 states to bring me treasures etc etc.  Just as bad are the electronics and techie ads that look like a page out of an electronics store catalogue.......I'm never sure which item is actually being offered.

Standardization is not always a bad thing. Back in the early days, many of us who used to frequent the DNF and the original New Board often discussed the advent of 3rd party services that allowed sellers to individualize listings. There were some that really liked the idea, but as I recall, the vast majority was much more in favour of ebay itself providing a templated listing form that allowed buyers to find all the info necessary quickly and consistently.

I would not like to see "fields" that we have to complete, but something more like a selling page with designated boxed areas. First, description, next shipping information and lastly a place for the seller to ad the personal chit chat or whatever.

I really do believe that clean, consistent listings would serve us better in the long run.

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