|Tue May 15 2012 14:11:23|
Should eBay Sellers Require a Phone Number at Checkout?
By: Julia Wilkinson
Did you know as an eBay seller you can require a buyer to give their phone number at checkout? EcommerceBytes first wrote about this feature last August.
A buyer recently wrote EcommerceBytes about encountering this: "I finally won an auction on eBay today. When paying thru eBay 'pay now button,' I couldn't complete payment without a telephone number in 'My eBay' 'ship to' personal information. EBay will accept all zero's, then complete payment.
"I couldn't find the settings to have this apply to purchases either thru eBay or PayPal... It's a good idea, have you seen this before?"
eBay spokesperson Johnna Hoff had said the new feature allowing sellers to require a phone number came about because of the transition from third-party checkout to eBay checkout. "Most certified providers offered the phone number feature, so we built it and included it on eBay," she told EcommerceBytes in Aug. 2011.
The feature is available to Sellers in the Selling Preferences settings, under Site Preferences in their accounts. (My eBay > Account tab > Site Preferences link > Shipping preferences > Require phone number for shipping).
As a seller (or buyer) on eBay, did you know this option existed? And what do you think of it from the perspective of either, or both? Might it turn some buyers off? Or just be a useful extra bit of information? Are you using it now, or do you plan to use it?