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Thu Mar 29 2012 15:57:10

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

By: Julia Wilkinson

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There was an interesting discussion on LinkedIn about whether we eBayers, when buying, look more at a seller's feedback or DSRs (Detailed Seller Ratings)? And are there other factors, such as TRS (Top-Rated Seller) status, that are significant in making a buying decision?

The answers were interesting and I thought illuminating for us as sellers. Most people said they looked at feedback the most, and especially at any negative feedback, and didn't take into account DSR's so much, as they didn't tell much of the story. However one seller said she did focus mainly on the "as described" DSR, and it if was low, was careful to look closely at the pictures and to re-read the item description.

Almost everyone said they took the time to look at negative feedback, but also how it was worded and how the seller responded. As sellers, this is important intelligence; I do believe how we respond to a negative impacts us greatly, and in some of the cases we try everything to have the negative removed and can not, so this is our only chance to improve on the situation. EBay sellers who are also buyers are also more understanding of the certain ultra-cranky, over-the-top buyers who leave vitriolic notes with their negative feedback. In those cases, I think most folks look then at the seller response, and if it explains in a professional, non-emotional manner what happened, or how remedies to the situation were offered but not enough for the buyer, that is enough to make the person feel comfortable buying from that seller.

Interestingly, TRS didn't really factor in at all for anyone! So perhaps all this hand-wringing over the new, more stringent TRS requirements is much ado over nothing, or not worth worrying too much about.

What do you look for the most in terms of a seller's reputation scores when shopping eBay, or Amazon, for that matter, as a buyer? And what do you think your buyers look at most closely when they shop from you? Post a comment here!




Comments (36) | Permalink

Readers Comments

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

by: BetterThingsToDo This user has validated their user name.

Thu Mar 29 16:32:30 2012

Knowing full well that the feedback is just an opinion I don't use it at all. What I look at is the percentage the seller has.

Some buyers are just rude and dangerous and don't have a clue. They would rather give the red donut and smile instead of trying to contact the seller.

Then you have the morons who are the sellers competitors. Those are the worst type.

Feedback is a joke. TRS is just a carrot that Ebay has dangled in front of sellers. As a buyer it doesn't mean a thing to me.

DSR are the same as feedback. All this can be subjective to who is giving the star rating.

Ebay has dangled so much garbage in front of me as a buyer I just don't care to translate DSR'S, TRS, or Feedback. Just give me the percentage and I'm happy.

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

by: pace306 This user has validated their user name.

Thu Mar 29 17:43:12 2012

The entire feedback system is .... an old creaking ship listing to one side ... in a storm.

Im both a seller and a buyer. When I buy from another seller, I mostly look to see if the condition of the item was as described (I buy mostly collectables.

Feedback should be about service, NOT a product review (I didnt like it etc) but thats what its become.

It should be how the seller treats you and the item you want to buy from them, not the revenge you feel you want to get, nor your personal opinion of UPS/Fed Ex/or USPS.

I never look at DSR - I know how people who leave me negatives for things I cant control behave!

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

This user has validated their user name. by: Ric

Thu Mar 29 18:24:54 2012

As a buyer, I have never looked at a seller's DSR's. I know only too well how buyers leave positive feedback then screw the seller with low DSR scores thus making a farce out of eBay's rating system.

By not looking at DSR's I avoid being influenced by the bottom feeder buyers.

I only at feedback.

The only badges and scores I am concerned with are the ones on my selling account the rest are useless..

As much as eBay's disconnected management may believe otherwise, TRS badges, DSR scores and ratings are meaningless as far as my buying is concerned.

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

by: Susan Averello This user has validated their user name.

Thu Mar 29 18:29:29 2012

I'll consider the reviews, and maybe be more cautious if the DSL scores are low in one area.

On ebay I'm a buyer, not seller, until I started reading this blog I never heard of TSRs. In fact I was mostly unaware at all of the existance of shops on Ebay until other sellers mentioned them (this goes back a bit) but when I do buy there, I'll go to search, never have looked for a shop, just the search

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

This user has validated their user name. by: Anonymous Annie

Thu Mar 29 19:34:57 2012

I would hope that the buyers who give 4's as ''good'' and as an indication of being perfectly happy... would ALSO consider sellers who have 4's to be good, honest and reliable sellers.

Assuming, of course, if the seller with a 4 in ANY category hasn't already been given the old heave-ho!

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

This user has validated their user name. by: basset

Thu Mar 29 22:21:59 2012

Since as a BUYER, eBay "has me covered" I don't worry about much of anything. Never look at DSR's or TRS - maybe glance at feedback. I look at the listing text, ask any questions. If I'm ignored, I won't buy. Otherwise, there really is not much risk in buying with eBay "covering" me. I've actually had really good experiences with sellers that have pretty darn low feedback. Being a seller, I know how both sides work & that buyers have the advantage in most cases. The only thing you risk with a purchase is the time invested in resolution if it is a dud.

AND, I might add: I'm pretty oblivious to those ads that appear in listings, too. If I exit a listing or screen & was offered a million dollars to name any of the ads appearing on the listing - I wouldn't be able to do it.
   

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

by: blaumann This user has validated their user name.

Thu Mar 29 23:09:57 2012

The "handwringing" Is not about the stupid TRS badge. It is about losing the 20% discount. The whole deal is about ebay no longer giving that discount. Ebay is hurting financially due to lower auction and sales volume. They need to increase revenue. They are doing that on the backs of sellers.
Of course, they will continue to drive away sellers and lower their revenue.

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

by: JoyfulA This user has validated their user name.

Thu Mar 29 23:31:39 2012

On eBay, where I'm an occasional buyer and haven't sold anything for 6 or 7 years, I pay no attention to any ratings, feedback, DSRs, or TRS. Hanging out here has made me conscientious about applauding any satisfactory transaction with all 5s and nice words. I don't rate if the purchase was less than satisfactory. If I had a really bad deal, I'd slam, I suppose, but I've never had a transaction worse than a little disappointing.

I do sell as well as buy on Amazon, and I look at the percentages there. If the percentages are low, I read comments. Sometimes complaints are about the sorts of things that don't bother me; sometimes I feel warned off.

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

by: MADandCracked This user has validated their user name.

Thu Mar 29 23:32:27 2012

As a buyer:

I do look for the TRS badges. Those are the ones that I stay away from. It's really funny that the sellers with the discounts always seem to have higher prices! I never understood that one.

I never look at DSRs for any reason.

I do look at the seller's feedback before I make a purchase unless the seller has 100% feedback.

As a seller:
Oh wait ... I got smart and left eBay :D

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

This user has validated their user name. by: iheartjacksparrow

Thu Mar 29 23:34:24 2012

I don't care if a seller is a TRS. I never look at DSRs. If a seller doesn't have 100% on feedback, I look to see how many negatives they've received recently, and read those. If the negatives appear to come from idiot buyers, then I don't consider them. But if a negative says the item was worse than described, smells bad, took three weeks or arrive, or something along those lines, then I take that into consideration before bidding/buying.  

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

by: sparky This user has validated their user name.

Thu Mar 29 23:44:30 2012

I note if feedback overall is less than 97.5%. I avoid TSR badge sellers because I know they are higher priced & their main strength is just shipping. DSRs are just opinions,subjective, meaningless to me. I look for combined shipping policy most.

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

by: comet This user has validated their user name.

Fri Mar 30 00:01:50 2012

The FB numbers are so deceptive in how they are figured that I don't even look at the NUMBER but I DO go and look at what buyers have said about the seller.  And I discount the cranky people who leave nasty FB for stupid reasons like it was raining when they got the package.

If I saw a very obvious pattern of people who seem to have legit complaints about delayed shipment (on regular items not custom items) or items that consistently seem to be "not as described" AND the seller sells different items---then and ONLY then would I hesitate to buy.  

And as a seller---and I am primarily a seller---I will miss the 20% discount but not ENOUGH to allow people to "rent" my items!  

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

This user has validated their user name. by: elpereles
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Fri Mar 30 00:24:37 2012

As a buyer, I always look the feedback and DSR. The TSR means nothing for me.

By my experience as buyer. I noted that any seller with less than 4.9 in all their DSR with hundreds of sales in a year aren't just ''victims'' of bad buyers, retaliation, or eBay conspiration to drop their TSR like some people try to convince. My advice the most dangerous are the one that use the ''free S&H'' to rise their stars in S&H Charges meanwhile the rest of the DSR fall like a plane without power.

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

by: used2luv2sell This user has validated their user name.

Fri Mar 30 00:33:11 2012

As a buyer I’m interested in the description and photos.  If the seller has negative FB, I will often look at the FB of the person who left the negative mark, which can be telling.

As a seller who has worked very hard to do a great job for my buyers, then been left with low DSR’s unfairly, I really do not care about DSR numbers whatsoever. Ebay has the shipping date, postal cost & delivery date right on their system, so they could and should negate any 1’s left unfairly in these categories.  Not to mention, if a buyer lies in these categories, then all of their feedback DSR’s left should be erased and they should be given a time out from buying on Ebay, or at least be made to take a class as to how Ebay works. (or doesn’t)  I don’t want to suffer financially or emotionally due to the OPINIONS of buyers.  

I also look where the item is located and if it’s China, I won’t be buying.   I’m not buying much these days anyway, due to being PO’d at Ebay.  I wonder why they would want me as a buyer when I’m such a low rated seller who’s been with Ebay about 13 years with NO issues except the newly created DSR one.  

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

by: DonC This user has validated their user name.
Web Site

Fri Mar 30 00:53:51 2012

I take a quick look at the seller's feedback. I could care less about DSR's or TRS. If I am spending what I consider to be a significant amount of money I check their negs at Toolhaus.org.

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

by: flyingdutchman This user has validated their user name.

Fri Mar 30 01:16:38 2012

Ebay's got my back with 'Buyer Protection', now right?  So what's the point of feedback or DSR's or TRS?...
I buy and sell.  For me it's simply about the price.  I have never looked at a seller's DSR's and I could really care less about TRS too.  If you have what I need at a fair price I'll buy it.
I have never left a negative feedback in 15the years of buying and I always just default to auto 5 stars sighting the entire system as arbitrary.  

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

by: uncle rico This user has validated their user name.

Fri Mar 30 01:40:47 2012

Please, people - get it right.

It's TRS, not TSR. TRS stands for Top Rated Seller.

It's DSR -not DSL. DSR stands for Detailed Seller Ratings.


@MADandCracked - Something that higher prices is good for is keeping bottomfeeders away. Many sellers with higher priced items know from experience that it is the bottom feeders that are more likely to be problematic.

Now, regarding what I look for as a buyer - I view any neutrals or negs; if the complaints seem valid I click to see what type of feedback the buyer normally leaves.
I usually glance at DSR's, primarily Item As Described.

Whether someone is TRS doesn't really factor into my buying decision.

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

by: Eagle This user has validated their user name.

Fri Mar 30 02:04:51 2012

As a buyer, I look only at the feedback. If they have had more than 2-3 negs in a year I look and see what the buyers complaint feedback was about. You can easily tell the new inexperienced and impatient buyers from the one's that really had a bad experience. Also, if the sellers responds back with a cocky reply, I take that as possible trouble and stay away. DSR is mostly non-existent and TRS never crosses my mind. Some of my better experiences have come from small sellers just unloading a few things!

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

This user has validated their user name. by: Marie

Fri Mar 30 02:23:24 2012

For me, I could care less about that TRS badge, that is just a non issue to me.  But what I do care about is that discount on FVFs.  That is the only reason that I dislike the new even tighter rules.  But then Ebay can make more money, so isn't that the purpose anyways for these changes.  They fool no one.

Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?   Do You Consider Feedback, DSRs, or TRS More as an eBay Buyer?

by: andanotherthing This user has validated their user name.

Fri Mar 30 03:40:28 2012

I buy and sell (mostly sell).  It depends on what I am buying.  If I am buying packaging for use with my own buyer's items, I will check to see if the FB is 100%.  If not, then I will look at why. NEVER bother with DSRs.  Consider whether TRS only if I have two sellers with similarly priced items - but am also aware that TRS in some cases is actually no guarantee at all.

As a seller whose TRS is in danger (because of 1s and 2s in January where the only feedback I had was from buyers who were very positive and fulsome in praise in their feedback comments - competitors?), I know that TRS or lack of it sometimes signifies nothing.  

For items in the area that I collect, or hard to find items that I personally want, I don't care.

I have never left anything other than positive feedback and 5 stars for sellers - even if there has been a problem, as all my problems have been resolved, or are down to inexperienced sellers, and in that case I contact the seller direct and resolve the issue that way. Once satisfactorily resolved, there is no reason why I should penalise the seller with low DSRs or neutral or negative feedback.

I do actually value my TRS as it seems to have encouraged more new buyers to buy from me.  However, I too have come to the conclusion that trying to hold on to my TRS is causing me unnecessary stress and if it goes it goes.  I won't even miss the 20% discount (soon to be 10% in the UK) as I never count that in in my costings anyway.

I sell antiques and collectables from the UK - can't offer free shipping as our postal service is even more expensive now (and less reliable).  Can't offer the 1 day despatch for personal reasons. Don't care!  Anyway, every buyer knows that there is no such thing as "free" shipping - especially in the line of business I am in!

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