|Wed Feb 15 2012 11:41:10|
eBay Asks for Feedback, DSRs Input: What Do You Suggest?
By: Julia Wilkinson
Overheard in the eBay world: eBay is asking for actions that can be taken to improve Feedback & DSRs. Yes, they are actually asking for sellers' feedback on their feedback system!
Some of the key things that sellers would like to be changed, from checking out online forums:
- More detailed information on what the problem is when buyers leave a low DSR, so the seller can fix it. For example, are the DSR's mainly related to a specific product or line of products? The seller could then decide to stop selling that product or make specific changes.
- Since eBay wants to protect anonymity of buyers, one idea is to have a space where a buyer can leave a comment if he or she is leaving fewer than 5 stars. Depending on how they word it, it would not have to give away their identity, but would give the seller an idea of what the buyer thought went wrong.
- More control with the ability to block buyers with low feedback ratings.
- The "Communication" metric is vague; especially since eBay sends automated email notices to buyers.
- eBay should disclose it if a buyer has multiple id's, so when a seller does block a buyer, they can't come back at you with another id.
- Allow only one DSR for multiple items purchased that are combined in one shipment, except for "Item as Described."
- Don't allow buyers to leave any feedback if he or she has an NPB (Non-Paying Bidder) or a case won by a seller. "Whoopee that a seller can 'rebut' the comment - the rating, DSRs, etc. still stand," wrote one seller.
- Have eBay leave some kind of feedback or warning on a buyer's account for buyers who have non-paying bidder strikes against them.
What do you think are the most important things eBay can do (and bear in mind what they will realistically do) to improve the Feedback and DSR system?
I would personally like to see actual comments from bidders as to what they are giving me a low feedback about, or I really have no way of knowing exactly how to fix it.
Post your comments here on the AB Blog or in the AuctionBytes Facebook Group!