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Tue Oct 30 2012 12:45:23

Amazon Monitors Sellers Activity Levels in Wake of Hurricane

By: Julia Wilkinson

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Amazon emailed sellers on Monday afternoon advising them to contact any buyers who may be affected by Hurricane Sandy about the status of their orders. With power out and some streets flooded in many parts of the East Coast, many sellers will likely be doing that by smartphone unless they have backup generators.

They also said that if sellers thought they would be unable to meet their shipping levels, they should temporarily deactivate their listings.

Finally, Amazon said they might inactivate seller-fulfilled listings if they determine that they are unable to be fulfilled as a result of "no apparent seller activity."

How about you? Were you affected by Hurricane Sandy, and will you be contacting any buyers who live in areas that may be? For many sellers who lost power, such as me, this means doing a review of orders and contacting any possibly affected buyers by cell phone.

Of course, the main concern is safety. How did Hurricane Sandy affect you? Here's hoping you and yours are safe and sound. Post a comment here (if you can)!

AuctionBytes Blog Editor Julia Wilkinson is without power today thanks to Hurricane Sandy, she sent this report via smartphone this morning.




Comments (10) | Permalink

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Amazon Monitors Sellers Activity Levels in Wake of Hurricane   Amazon Monitors Sellers Activity Levels in Wake of Hurricane

This user has validated their user name. by: Anonymous Annie

Tue Oct 30 13:03:43 2012

Northern VA, DC Metro area here. Power is still on... we're among the very fortunate ones.

Amazon's actions make sense... but I hope that sellers aren't penalized or demoted in any way.

I saw that eBay has posted a ''reminder'' that buyers ought to take the storm into consideration when posting feedback and DSR's. That was nice of them. It was the least they could do.

Amazon Monitors Sellers Activity Levels in Wake of Hurricane   Amazon Monitors Sellers Activity Levels in Wake of Hurricane

by: pace306 This user has validated their user name.

Tue Oct 30 13:58:57 2012

Im in Brooklyn, NY where only part of our area has electricity (we do) but our post office - while being open - has no computers that are up and running.

You cant process anything through them - all they can do is give out shipping supplies and accept packages.

Of course since there are no passable bridges and tunnels, theres no movement of the mail once they take it from you.

eBay, being the dogs they are - wont even fix the dsrs for people effected - thats eBays ''thank you'' ... its more like ''F you'' - but its what I expect from eBay :

Amazon Monitors Sellers Activity Levels in Wake of Hurricane   Amazon Monitors Sellers Activity Levels in Wake of Hurricane

This user has validated their user name. by: juliawww
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Tue Oct 30 18:24:54 2012

Hi all..our power is back up so we are not living in Colonial times anymore! Hope all are safe.

I agree re: eBay, Annie. Pace, you are in Brooklyn? Stay safe..I heard parts of it got hit hard!

Amazon Monitors Sellers Activity Levels in Wake of Hurricane   Amazon Monitors Sellers Activity Levels in Wake of Hurricane

This user has validated their user name. by: Basset

Tue Oct 30 19:08:25 2012

@pace.... ''eBay, being the dogs they are - ...''

Hey! No need to insult dogs now!

Glad you North-easterners are all OK!  

Amazon Monitors Sellers Activity Levels in Wake of Hurricane   Amazon Monitors Sellers Activity Levels in Wake of Hurricane

This user has validated their user name. by: Spartacus

Tue Oct 30 23:52:40 2012

Fortunately I don't sell on eBay or Amazon anymore so I don't have any marketplace imposed rules to abide by.

Although my local post office was closed yesterday and today, we didn't lose power or internet and I was able to e-mail my customers about delays in shipping.

Imagine that? E-mail customers directly? Not to mention, the response I got back from my customers was "hope you're safe" and other humane reactions rather than "where's my item"

eBay and Amazon are not a merchant's friend, merely leeches who instill poor communication between buyer and seller because it keeps people from dealing directly which keeps their greedy their shareholders happy.

Amazon Monitors Sellers Activity Levels in Wake of Hurricane   Amazon Monitors Sellers Activity Levels in Wake of Hurricane

by: truehandmade This user has validated their user name.

Wed Oct 31 09:39:35 2012

This post is already out of date.  Instead of guessing about shipping, sellers are smart/experienced enough to know that they need to implement the right options for their customers.  Sellers can figure all this out -- its the host sites that got caught short because they do little to no disaster planning.
Now that online sales are structural, it's about time the retail sites paid attention to ''and what if this happens?''  It is too late to complain.  Smart sellers know what to do -- the question is do the host sites know what to do?  NO NO NO NO and NO.

Amazon Monitors Sellers Activity Levels in Wake of Hurricane   Amazon Monitors Sellers Activity Levels in Wake of Hurricane

by: Here We Go Again This user has validated their user name.

Wed Oct 31 10:53:38 2012

Realizing eBay would be our ''problem site'' we put our store on vacation before the storm started. We called Amazon who stated they were already working on this and encouraged us to put our store on vacation ONLY after knowing we would be very delayed in shipping.  They also noted they would note the phone call on my account and ''assist if there were issues that put my account in jeopardy.''  We are fortunate to have phone, internet, lights, water AND mail service.  We only lost a day so there were no late shipments and other issues.  It's been nice, actually - no bothersome ebayers trying to get discounted prices because of the delayed shipments during the storm, asking ridiculous questions and clogging our email with nonsense and threats.  Actually considering moving away from ebay all together over the holidays which seems to be a great target time for low DSR's and feedback (wow - my christmas wrapping paper got here in 3 days instead of 1, you're getting a 1 for shipping time!)
eBay as usual is taking a back seat on this, they'll pull out a garden hose after the barn is burnt to the ground.  Typical for them.  

Amazon Monitors Sellers Activity Levels in Wake of Hurricane   Amazon Monitors Sellers Activity Levels in Wake of Hurricane

This user has validated their user name. by: Tula

Wed Oct 31 14:13:52 2012

Eastern Mass., here, and we kept power and internet service throughout. I skipped doing any listings prior to the storm, though, just in case. Seems like we missed the worst of it. I hope everyone in the harder-hit areas stays safe.

Amazon Monitors Sellers Activity Levels in Wake of Hurricane   Amazon Monitors Sellers Activity Levels in Wake of Hurricane

This user has validated their user name. by: Al G

Wed Oct 31 16:59:24 2012

South-eastern Fairfield County in the Nutmeg State.

We managed to survive with power even though 1/4 mile north & south of us were "transmitted energy free".

Lost our internet & video (U-verse) connection for about 13 hours the day after. The Milford PO had no counter service on Tuesday, but was back on All Hallow's Day. Shelton PO was not affected. Bridgeport is a mess - power substation was shut down due to flooding potential.

Quite a few of my customers expressed concern. One from Mississippi offered to put me up if necessary. Another noted that with the closure of Idlewild Airport, international shipments may be slowed down some.

It appears that the buyers are quite cognizant of the situation. I'd postulate that only the "meanies" would take advantage of the situation.

I wonder if academia has done a study of how people perceive service via shipping. There has to be a residual percentage of "no-way Jose"'s out there. Does that line up with ebay's TRS levels?

Depraved minds want to know.

My sympathies to those who have been less than fortunate in this.

Al G

Amazon Monitors Sellers Activity Levels in Wake of Hurricane   Amazon Monitors Sellers Activity Levels in Wake of Hurricane

by: comet This user has validated their user name.

Thu Nov 1 00:50:37 2012

Ebay did the announcements as after IRENE last year they got slammed for letting NEG FB's STAND when the items were proven to be shipped from or received by  hard hit areas.  

Our PO was under water and no mail could move--I was lucky enough to be able to get to other PO's but some could not.  And some buyers hit sellers HARD on this and ebay refused to remove NFB and bad DSR's until they got slapped around some.  

So this time it is more a pre-emptive move on their part but hopefully it will save some people from bad DSR's and scamming.  

Here in extreme North Eastern NYS we did NOT get the storm--very good considering we are STILL recovering from IRENE.  



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