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Wed July 27 2011 08:58:15

What Do Online Sellers Think of New USPS Website?

By: Ina Steiner

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The U.S. Postal Service rolled out its new, redesigned website over the weekend. Some sellers on eBay and Amazon.com reported problems printing postage or scheduling carrier pickups on Sunday, unaware that the postal service was in the process of rolling out the new site to its servers.

Now that the new site is up and running, feedback is starting to come in about the new site and certain functionality. USPS General Manager of Digital Access Joseph K. Adams answered our questions in today's EcommerceBytes Newsflash, including questions about the new form for scheduling carrier pickups.

If you use the USPS to ship your orders, we'd like to know what you think of the new site. Please leave your comments below.




Comments (60) | Permalink

Readers Comments

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

by: anyone out there

Wed Jul 27 09:18:30 2011

One word " SSUUCKS "

How much did this mess cost????? Where are the improvements???? All I see is a fancy design with the same old crappy functions..

If you want to improve then maybe let the consumer print first class postage and parcel post. A lot of us are tired of paying pigpay.

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

by: AB Reader

Wed Jul 27 10:35:01 2011

Maybe some ex-eBayers designed it and wrote the code.

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

by: Charlie W.
Web Site

Wed Jul 27 10:37:27 2011

My primary activity on the USPS site is to order free shipping supplies and to schedule pickups. So here are some of my early observations about the website changes...

1) When logging in to my account for the first time, the system wanted me to choose a ''security question'' and provide an answer to the question.

An added layer of security is always a good thing, but the questions were weak. (''What's your favorite holiday?'' --- I'll bet the majority of answers are ''Christmas'' and ''Halloween''... not too difficult to guess.) I'm not too wild about providing my mother's maiden name or city of birth... these are common questions that are asked by credit card sites and bank sites, so I'm not eager to have that information ''out there'' either.)

2) The ''Schedule a Pickup'' area of the site works well. I like that the entire process takes FAR fewer pages than previously.

3) The menu changes are fine. It will take some getting accustomed to, but from what I've seen, everything is arranged very clearly and logically.

4) My only complaint is that the home page is TOO BUSY!! Make the photos stop scrolling, PLEASE!! :-)

Wow! My first attempts at adding flash animation to my website had the same result... just TOO MUCH! I was eager to show off my new toy and wanted to include as may effects as possible, in as many places as possible.

In this case, the old adage of ''more-is-less'' definitely applies. When it's too much, or too active, it is A DISTRACTION that takes away from the site. If the designer feels that it's necessary, then at least give users a way to permanently disable it.

In fairness, I'm sure they are excited about the new design and changes and they want to show off everything and provide as much info as possible. It's understandable. But I hope that someone reconsiders that ONE thing, and tones it down a notch or two.

5) There is an ''inactivity timer'' that pops-up on the page after a certain number of minutes without any activity. ~ This is a good move! It's good for security to have sessions time out... it's VERY USER FRIENDLY to alert people that their session is about to expire.

6) At the present time, the ''order supplies'' and ''order free boxes'' menu option takes you to the old ''Postal Store'' site.

As far as I can see, there have not been any significant changes in its format or function. Perhaps the Postal Store design will be updated later... but for now, it appears to be exactly the same as before.

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

This user has validated their user name. by: Ric

Wed Jul 27 11:41:28 2011

@ Mr Adams

How long have you been General Manager of USPS Digital Access, and are you in any way familiar with your own past digital service offerings?

With regard to your statement about Track & Confirm eMails: ''There was a question about whether a seller can add information to the email. This particular feature did not exist in the prior version of the Track and Confirm application....''

With all due respect sir, your statement regarding the old Track & Confirm web form is completely incorrect.

The previous Track and Confirm web form flow allowed senders to enter their First and Last Names in separate boxes, the boxes were located just above those provided to insert email addresses in case you have a hard time locating them on the old form.

Mr Adams, your obvious unfamiliarity with your own product is astonishing.

As General Manager of Digital Access, your obvious lack of familiarity with the product and service you are supposed to be in charge of goes a long way to explain the current state of the US Postal Service.

Mr Adams, I would request that you pull up the old Track and Confirm web form, view the functionality that once existed, and then exercise your authority as General Manager of Digital Access to have the same functionality carried over/restored to the new web form flow.

The decreased functionality of the USPS Track & Confirm web form is a disservice to users.

Frankly, the denial that such service ever existed is an example of the kind of inept management USPS needs to rid itself of if it is going to continue as a viable service.

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

by: Coin Dealer

Wed Jul 27 16:44:03 2011

The new homepage doesn't fit on a 4:3 aspect monitor when running Firefox 5 under Linux openSUSE 11.4.  The page is too wide.  But it fits fine on the same monitor if using a Microsoft browser on a Microsoft O/S.  Apparently the USPS programmers only tested their work on Microsoft products.  Makes one wonder if Microsoft had input (i.e. $$$$) into the redesign project...

The major question is, if the USPS is losing money hand-over-fist, then why are they wasting their precious remaining funds on redesigning an already fully functional website?  This is truely like rearranging the deck chairs on the Titanic as it sinks.  Which is a shame, because USPS is the ONLY way I have ever shipped, by choice, and I have been in mail-order since 1996.

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

by: Charlie W.
Web Site

Wed Jul 27 17:11:10 2011

@Coin Dealer

''then why are they wasting their precious remaining funds on redesigning an already fully functional website''

I'm guessing it's in anticipation of all the small post office branches that will be closing... and perhaps an effort to be competitive with other carriers.

I certainly hope it's not just a PR facelift and that their efforts will help them to stop losing so much money.

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

by: Patricia This user has validated their user name.

Wed Jul 27 18:31:31 2011

I have a set of initials for it:  PITA.  Took me a lot longer then usual to buy and print out a priority label to an address I had stored there.

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

by: Jan

Wed Jul 27 18:34:30 2011

It's worse than it was before....track and confirm is all screwed up.....used to be able to just paste in the number and get tracking....now you have to click tracking.....then it takes you to a screen with a bunch of junk confusing junk on it.......then at the bottom it says experiencing technical difficulties......please enter your number......then you have to click again and go to another screen.....too much work...it was better before....and you still can't print first class mail postage.

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

by: Jan

Wed Jul 27 18:40:07 2011

Steps to track.
1) click track
2) get confused by screen with info that has nothing to do with tracking
3) if you don't give up, scroll down to another screen
4) on the bottom find where it says experiencing tech difficulties, there is a box to enter in the code
5) enter code
6) hit find
7) go to another screen and pray it works

It now takes 7 steps to track a package on the new site, but on the old site it took 2 steps.

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

by: Jim S. This user has validated their user name.

Wed Jul 27 19:24:35 2011

My only comment is how about somoe RED color in the logo/header, as in red, white and blue, as in UNITED STATES Postal Service?

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

by: bsanut This user has validated their user name.
Web Site

Wed Jul 27 19:54:30 2011

Who ARE you people?  The new site looks fine.  Government committee fine, yeah, but decent enough.

Too much blog time, not enough activity, folks...

JC

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

by: another side of the coin

Wed Jul 27 21:41:02 2011

I have to say this looks fine too. My main concern was tracking but when you click Track & Confirm, paste in number and it is there. For details just one more click. Haven't used it to create a label as of yet.

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

This user has validated their user name. by: Ming the Merciless

Wed Jul 27 22:34:55 2011

Let's give USPS a chance to get the entire thing online and functioning before the snotty remarks begin.

USPS is not a government agency. It's funded entirely by stamps, parcels, and related services.

Those who are so hyper critical of the Post Service to study the postal services in other countries. Compare the cost of stamps, shipping costs, and delivery times.

Unless, of course, you want to pay Brown or Green $10.00 a parcel.

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

by: Cliff Aliperti
Web Site

Thu Jul 28 00:11:18 2011

I've only really had an excuse to use the page for scheduling pickups so far this week.  I've managed to successfully schedule 1 out of 3 times.

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

by: jerry

Thu Jul 28 00:12:33 2011

I HATE IT! What was wrong with the other way. It's only one minute past midnight 07/28/2011 and I can not schedule a pick up that same morning. The old program allowed you to schedule the same day up until 2:00 AM in the morning!  I've been wanting to try UPS or Fedex so I guess now is the time to do so. F this new sight.

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

by: jerry

Thu Jul 28 00:14:13 2011

It sucks! The old way was much better. I still can't get the new system to work.

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

by: Tom

Thu Jul 28 00:16:22 2011

I thought USPS wanted business! I will be scheduling for Fedex or UPS it looks like. This is a piece of shit. Now we know what goes with the USPS money. Stop complaining about not having any money to run the postal service and keep what you had working!

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

by: alrod312

Thu Jul 28 00:26:50 2011

Now, when I try to schedule a pickup, it validates my address and curtly informs me that pickup service is not available in my area. I have been getting it for years.  I though they needed my business . . .

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

by: Paul

Thu Jul 28 00:47:04 2011

Re:  Security question

Instead of inputting your Mother's actual maiden name, use something else, whatever you choose.  Just make sure you don't forget that you did that and what it was you entered.  I use the name of my 3rd grade teacher--from the 1950s--so I doubt anyone is going to guess that.

What Do Online Sellers Think of New USPS Website?   What Do Online Sellers Think of New USPS Website?

by: same old crap

Thu Jul 28 01:23:55 2011

I'm with "AB Reader" - looks like something those worthless hacks at ebay/paypal designed and wrote the garbage code for on the new USPS site...

And even 'better' (L.O.L.!) USPS has learned to take a page straight from the eBay playbook and SWEAR up and down that the response to the new site has been GREAT, when in reality it SUCKS... And I'm pretty sure that's EXACTLY what the users are ACTUALLY telling them, right?
(DENY, DENY, DENY USPS)

As usual, (and yet again, EXACTLY like good 'ol ebafia) they (USPS) took a site that more or less worked, and then screwed with it until they were sure they had ruined it and now claim it's IMPROVED for the users welfare! LMAO!!!

I'd be a happy camper if they would just lean on their various postal employees at the offices to ACTUALLY SCAN IN the shipping bar code on 1st Class Overseas shipments as they are SUPPOSED TO DO but for some odd reason haven't been on 1 out 3 shipments lately these days...

Granted there is NO Tracking for those packages available but as of writing this message I'm on the hook for some 7 packages (7 just RECENTLY I mean!) that those idiots NEVER EVEN SCANNED IN when I took them to the P.O. -

So now I can't even provide at LEAST the usual "Received at XX USPS Location on XX Date & Time" copy from the USPS Tracking Site to the buyers to calm them down and prove that the items did in fact ship out and shipped exactly when I told them it did...

What REALLY stings is I absolutely GUARANTEE items will ship the VERY SAME DAY AS PAID FOR and I do that without fail no matter WHAT it takes to accomplish that, just to turn around and have USPS not even scan them in leaving me with buyers unsure if I'm full of crap or what, right?!

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