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Fri July 8 2011 14:01:12

eBay Confirms Lower FVFs only Impact New Listings

By: Ina Steiner

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eBay implemented new seller fees effective July 6:

- FVFs are being lowered;
- FVFs now cover total price, including shipping.

(read the fine print here)

But sellers are saying that eBay is charging them the same, higher FVF and is charging FVF on the total price for existing listings, and that the lower FVF only applies to NEW listings.

Others are reporting inconsistency in their invoices, such as this one on a previous blog post:

"Truthfully, I can't figure out much of anything about eBay anymore. I had my first sale yesterday (Thursday) that eBay charged a Final Value Fee on the shipping on with two separate fees showing up in accounting... one for the FVF on the item price and one for the FVF on the shipping. And then about a hour ago (on Friday) I sold two items and no FVF was charged for the shipping on either sale with only a single accounting entry on each for the FVF on the item sale price itself. Is there a time delay before it will show up? Did eBay roll this change back since yesterday for some reason? As usual eBay leaves me with more questions then answers."

Also, readers are unclear what they should do about the pre-July 6 listings. One wrote that most of his Store listings were listed prior to July 6, and he said, "I'm hoping that when they automatically relist I will get the lower fee but knowing ebay I am not counting on it. So my great fee decrease is turning into a massive fee INCREASE."

I've been in touch with eBay spokesperson Johnna Hoff today, who wrote, "The structure is correct - anything listed before July 6 will have the previous final value fee structure. Listings that go up as of July 6 qualify for the new pricing structure."

I'm awaiting further clarification from eBay on these issues, which I expect shortly, so stay tuned.

Update 4:30 pm: Clarification from Johnna Hoff: "All listings that were created prior to July 6 will receive the old FVF rates. When 30 day or Good-til-Cancelled listings come up for renewal post July 6, they will receive the new rates. That renewal date is treated as the "new" listing date. If a seller wants to take advantage of the new rates earlier than that, they would have to end the listing and re-list."

Asked her whether the pre-July 6 listings would have FVFs apply to total price including shipping or not, will update when answer received.

Update 6:00 pm: In answering my question about whether eBay would apply  FVF to the Total price of an item including shipping for pre-July 6 listings, Johnna said, "the fees on the total cost of an item will apply to new listings, relistings, GTC renewal listings after July 6."

Update 9:00 pm: Wanting to make sure I understood Johnna's clarification, I asked her, "I'm interpreting this to mean that listings posted prior to July 6 will have the old FVFs and there will be no FVF on the shipping charges, but once the listings roll over, both charges would take effect." She said that was correct.




Comments (27) | Permalink

Readers Comments

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

by: BeAware

Fri Jul 8 14:54:13 2011

I suspect (as with many other prior eBay changes) eBay's re-set of fees will be presented in stages (because of computer-code cross-talk issues with current eBay programs) and with glitch-fixes presented as the days pass....

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

by: Steve

Fri Jul 8 15:38:19 2011

Anything they roll out is a disaster.

All those $billion$ they make and they can't do anything right.

Apparently they think it is ok to steal money from their sellers.

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

by: SCOTT

Fri Jul 8 15:51:26 2011

"I suspect (as with many other prior eBay changes) eBay's re-set of fees will be presented in stages (because of computer-code cross-talk issues with current eBay programs) and with glitch-fixes presented as the days pass.... "

I DONT buy that at all, when they raised the FVF's on fixed prices last year or the year before it was in effect day 1 on ALL listings, old and new so to lower FVF's but only on new listings is another slap in the face for sellers.

Scott

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

This user has validated their user name. by: Ming the Merciless

Fri Jul 8 16:25:18 2011

Short refresher course on ebay business ethics:

1. EBAY LIES ALWAYS HAS, ALWAYS WILL.

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

This user has validated their user name. by: Anonymous Annie

Fri Jul 8 16:55:41 2011

My eBay fees keep dropping. Every month I pay less than the month before!

Unfortunately, this is only because every month I sell LESS than the month before.

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

by: Paul

Fri Jul 8 17:33:13 2011

Exactly why I stopped selling.. MY fee's will drop each month also since I won't be selling on eBay anymore and I will be able to control MY business :-)

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

by: John

Fri Jul 8 18:36:14 2011

Wonder what they have planned to compensate for any losses that might occur.
I don't believe for a second they will give something without getting from somewhere else....

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

by: Patricia This user has validated their user name.

Fri Jul 8 23:34:38 2011

I hardly pay any Ebay fees...that's because things hardly ever sell these days.... Ebay keeps up their manipulation based on this, that, the weather, the time of day, what color underwear the seller is wearing.....whatever.  While they play these silly games they lose countless sales because buyers just cannot find what they want and sellers are hidden.  The whole premise makes absolutely no sense.  Thanks goodness I can laugh about it now.

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

by: RJ

Sat Jul 9 07:01:53 2011

They most have their information wires crossed again...   Hi folks,

There is actually a bug that’s being fixed right now. Any Fixed price items listed prior to July 6 should receive the old FVF rates and not be charged fees on shipping. The product team is currently fixing it (expected today) and credits will be applied to all affected listings. We apologize for any confusion.

Laura
Community Team

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

by: another side of the coin

Sat Jul 9 12:39:50 2011

I wonder if this would have been ''fixed'' if EB didn't call them on this. Sellers should pay close attention to their invoice to make sure they receive credit.

Thanks Ina for being persistent and following up on this.

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

by: nadine

Sat Jul 9 13:17:56 2011

I had a fixed price/store listing that started on July 4 and sold on July 7. Its FVFs were on the old schedule, with no charge on shipping. FWIW

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

This user has validated their user name. by: Ming the Merciless

Sat Jul 9 13:47:53 2011

I doubt this escaped the attention of regular EB readers, but this is yet another prime example among thousands of a "glitch" that somehow once again favors ebafia.

I've asked this question several times in the past, but can anyone remember and document any major "glitch" such as this that favored the seller?

Anyone?

The ebafia sociopaths and their criminal syndicate march on!

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

by: Right again

Sat Jul 9 15:22:58 2011

Ming is right, I've never seen a glitch on ebay or paypal that benefited the seller, it always favors ebay.
It's hard to believe these so called glitches are anything but intentional as it would be impossible for the beneficiaries to always only be ebay and not the seller once in a while.

Honesty has been stricken from their code of ethics. Just think, for all those sellers who don't watch their bills, ebay can make millions from them. They certainly don't go out of their way to offer credit to those who don't inquire into their over charges but ebay isn't the only ones doing this. Just another trick from the corporate America play book.

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

This user has validated their user name. by: Ming the Merciless

Sat Jul 9 20:35:55 2011

@ Right Again

That which never existed inside ebafia can't be stricken from their "ethics."

Dating back to the early Negged Meg Whitman days, ebafia has a track record of pathological lying, lying in their own self interest, lying to fool the stock analysts, lying to cheat their customers, lying to conceal, and lying in general because greed cancels out their abilities to grasp what truth is.

Lying isn't the only behavior that has never existed in the ebay corporate culture.

If the Obama and prior administrations had the cojones to enforce the Sherman anti trust and RICO laws in corporate America, sleazy, fundamentally dishonest, tax evading, pro Communist Chinese, anti American corporations like ebafia would either be history or would be flying right.

Ebay regularly violates SEC and FTC regulations with impunity.

The steal software from other companies.

They lure "partners," leech what they can, and then dispose or sue them.

They're not now and really never have been a dependable trading partner or a partner of any sort as a long list of exterminated sellers, affiliates, and software developers can attest to.

They have no regard or respect for any seller not listed on the NYSE, Nasdaq, or one of the Communist Chinese stock exchanges.

They steal from sellers and have for years by refusing to rectify their billing errors on an individual basis.

They steal money from sellers with illegal PayPal seller funds holds.

They develop policies that aid, abset, and otherwise encourage buyer criminal fraud and theft and profit from doing so, which is a CRIME.

They routinely engage in the egregious and obvious bait and switch scams.

In fact, they relish in showing just how much disrespect they have for our abilities and intellect. They hate small American sellers, and they hate America.

The personal integrity and accountability of many of the middle and upper management can only be expressed in negative numbers. Missing also is any sense whatsoever of either personal or corporate responsibility for the irreparable damage they've intentionally inflicted on hundreds of thousands if not a few million sellers.

The two who are the most public -- the smug, self appointed antithesis of a seller advocate and the paid flunky blogger -- only reflect the larger, ethics free ebafia culture in which ANY means justifies their ends.

The word ethics should never be used in the same sentence with ebafia.

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

by: Auctioneer

Sun Jul 10 03:43:30 2011

@Ming

You're dead on about the sociopathic nature of Ebay and the erosion, over the last 20 years or more, of the governmental regulations that were created to address this type of behavior in the first place.

Unfortunately, the country has been hijacked by a political party that deifies corporations and seeks to rid them of any and all constraints that might impinge on their ability to maximize shareholder value.  In addition, every AG or other highly positioned official who ever had the temerity to show the slightest inclination or capacity to reign in corporate gangsters has been shot down by their accomplices in the corporate media, usually over some trivial and irrelevant sex scandal.

With the current political situation, and the Supreme Court's designation of these corporate pirates as super-citizens, you can only expect things to get worse. Far worse.

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

by: Bb3

Sun Jul 10 10:39:50 2011

If you look under account, fees tab, it has a small note under each item that you sell, telling you if you have the old fee or the new fee. New fees say "shipping and other costs less sales tax (fixed)." My older items say "final price $ (store)." Just thought I would share.

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

This user has validated their user name. by: Ming the Merciless

Sun Jul 10 19:35:59 2011

Just in case there's someone who thinks thinks these "glitches" really are "glitches," please read on.

The laws of probability predict that when there are two possible outcomes, the result should break out at roughly 50 / 50.

A third outcome would be that a "glitch" neither favors nor harms either ebafia or sellers.

But when it's the kind carefully and intentionally programmed "glitch" that in fact does favor or harm one party or the other, the actual real world odds is that the "glitch" will favor ebay nearly 100% of the time.

Mathematically impossible and prima facie evidence of fraud and theft.

These sociopaths/psychopaths belong in prison.

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

by: Fresh68

Mon Jul 11 06:42:05 2011

I am so sick of Ebay, I can't put it into words.Am I still making money?Yes no thanks to them.They have literally destroyed my online business.Shut down 3 of my stores, constant warnings,violoations,threatening emails.Im constantly on the phone with them about performance issues.The average Ebay buyer is a scammer,the feedback nonsense,, it goes on and on.
Donohue has destroyed Ebay.
The hell with them!

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

by: AB Reader

Mon Jul 11 10:16:31 2011

It always pays to read the announcements and FAQs carefully. The complainers complain without any basis.

When will the new fees become effective?
New Standard Fees (for sellers without an eBay Stores subscription):

The new Auction-style Standard Fees for sellers without an eBay Store subscription become effective beginning 00:00 (midnight PDT) on April 19, 2011. Listings submitted at midnight or later on April 19, 2011, will be charged the new fees, regardless of when they were created (e.g., through a listing tool or through the Sell Your Item form using the listing scheduler feature).

The new Fixed Price Final Value Fee rates and fees based on total amount of the sale for Fixed Price listings will become effective at 00:00 (midnight PDT) on July 6, 2011.

New fees for eBay Store subscribes:

The new Fixed Price Final Value Fee rates for eBay Store subscribers, and fees based on total amount of sale for Fixed Price and Auction-style listings, will become effective at 00:00 (midnight PDT) on July 6, 2011.

If I submit listings via a selling tool (e.g., Turbo Lister) before the new pricing becomes effective but don't confirm the listings until after the effective date, which fee will I be charged?
Under the new Standard fees, all Auction-style listings that begin at midnight (PDT) or later on April 19, 2011 will be charged according to the new Standard fees pricing structure. If you have an eBay Store subscription (or list in Fixed Price under the Standard fees), all listings that begin at midnight (PDT) or later on July 6, 2011 will be charged according to the new eBay Stores pricing structure. In this example, the new fees would be charged regardless of when they were submitted.

eBay Confirms Lower FVFs only Impact New Listings   eBay Confirms Lower FVFs only Impact New Listings

by: AB Reader

Mon Jul 11 10:25:01 2011

Read the fine print to the fine print here: http://pages.ebay.com/sellerinformation/news/feeupdate2011.html#faq

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