|Sun Mar 27 2011 21:12:14|
Ecommerce EKG: Helping Merchants Track Technical Issues
By: David and Ina Steiner
Each week, we receive dozens of emails from users reporting technical issues with companies in the ecommerce industry. Most users are frustrated because there are no timely system announcements posted on the sites, and they are left wondering if they are the only person having the issue, or if the problem is more widespread.
In keeping with our philosophy of reducing friction in the flow of relevant information to online merchants, we are launching a new feature on AuctionBytes - one that we hope you will utilize and visit on a regular basis - it's called Ecommerce EKG.
If you encounter an issue, glitch or snafu while using a marketplace, shopping cart, inventory management software or other ecommerce-related website, visit EcommerceEKG.com and search to see if others are experiencing the same issue. If so, indicate that you're also having this problem, and feel free to leave a comment. If not, create a report describing the issue you have encountered.
Once a report has been approved by our moderators, it will be posted to the main page of Ecommerce EKG where other users will be able to verify the issue via a voting booth. When a number of users have confirmed that they are also experiencing the issue, an email notification will be sent to the administrator of the site with the reported issue.
Not only will site admins be notified of issues customers are experiencing with their service, but they will also be able to log into Ecommerce EKG to update users on the status of the issue. Once issues are fixed, they will be able to mark the issue "Resolved" on the Ecommerce EKG board.
We require that users register for Ecommerce EKG in order to post reports, vote and leave comments. This is essentially an email validation system that will also allow you to log in as an "AB Verified" user on our blogs. This is still an optional process for the blogs, however one of the benefits, besides the spiffy icon, is by-passing the captcha code on the comment submission page.
We see Ecommerce EKG as a win-win for services and users. Users will be able to better tell if an issue is widespread or possibly limited to their computer or ISP, and services within the industry will be apprised of potential problems affecting their customers much faster. We hope that you'll follow Ecommerce EKG on Twitter, and subscribe to the RSS feed to receive the latest industry reports submitted by YOU!
We look forward to hearing your feedback on this new feature designed to help online merchants and industry services alike.