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Sun Mar 27 2011 21:12:14

Ecommerce EKG: Helping Merchants Track Technical Issues

By: David and Ina Steiner

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Each week, we receive dozens of emails from users reporting technical issues with companies in the ecommerce industry. Most users are frustrated because there are no timely system announcements posted on the sites, and they are left wondering if they are the only person having the issue, or if the problem is more widespread.

In keeping with our philosophy of reducing friction in the flow of relevant information to online merchants, we are launching a new feature on AuctionBytes - one that we hope you will utilize and visit on a regular basis - it's called Ecommerce EKG.

If you encounter an issue, glitch or snafu while using a marketplace, shopping cart, inventory management software or other ecommerce-related website, visit EcommerceEKG.com and search to see if others are experiencing the same issue. If so, indicate that you're also having this problem, and feel free to leave a comment. If not, create a report describing the issue you have encountered.

Once a report has been approved by our moderators, it will be posted to the main page of Ecommerce EKG where other users will be able to verify the issue via a voting booth. When a number of users have confirmed that they are also experiencing the issue, an email notification will be sent to the administrator of the site with the reported issue.

Not only will site admins be notified of issues customers are experiencing with their service, but they will also be able to log into Ecommerce EKG to update users on the status of the issue. Once issues are fixed, they will be able to mark the issue "Resolved" on the Ecommerce EKG board.

We require that users register for Ecommerce EKG in order to post reports, vote and leave comments. This is essentially an email validation system that will also allow you to log in as an "AB Verified" user on our blogs. This is still an optional process for the blogs, however one of the benefits, besides the spiffy icon, is by-passing the captcha code on the comment submission page.

We see Ecommerce EKG as a win-win for services and users. Users will be able to better tell if an issue is widespread or possibly limited to their computer or ISP, and services within the industry will be apprised of potential problems affecting their customers much faster. We hope that you'll follow Ecommerce EKG on Twitter, and subscribe to the RSS feed to receive the latest industry reports submitted by YOU!

We look forward to hearing your feedback on this new feature designed to help online merchants and industry services alike.




Comments (11) | Permalink

Readers Comments

Ecommerce EKG: Helping Merchants Track Technical Issues   Ecommerce EKG: Helping Merchants Track Technical Issues

by: Red Ink Diary This user has validated their user name.
Web Site

Sun Mar 27 21:55:06 2011

What a great idea! I think the smaller sites may find it useful. eBay - wouldn't hold my breath.

Ecommerce EKG: Helping Merchants Track Technical Issues   Ecommerce EKG: Helping Merchants Track Technical Issues

This user has validated their user name. by: Ming the Merciless

Mon Mar 28 01:40:57 2011

Extremely useful! Thank you.

Betcha ebay will lead the way in technical problems and that if the problem benefits ebay or the sellers, it will benefit ebay.

Maybe an avalanche of reports concerning their shoddy coding will prod ebay into revamping their platforms.

Ecommerce EKG: Helping Merchants Track Technical Issues   Ecommerce EKG: Helping Merchants Track Technical Issues

by: Charlie Walden
Web Site

Mon Mar 28 07:12:53 2011

This is an absolutely *brilliant* idea! Thank you!

Charlie

Ecommerce EKG: Helping Merchants Track Technical Issues   Ecommerce EKG: Helping Merchants Track Technical Issues

by: Kevin

Mon Mar 28 08:33:00 2011

Great Idea!  

Ecommerce EKG: Helping Merchants Track Technical Issues   Ecommerce EKG: Helping Merchants Track Technical Issues

by: unknown This user has validated their user name.

Mon Mar 28 11:29:48 2011

Brilliant - for ebay users since ebay ignores all user complaints about system issues. The only time I've seen any issues is when Ina/David post a HU to a system announcement about an issue having been fixed. Somehow - those links that Ina/David post don't show up when you just plain old go to the ebay system announcement page. You have to have that specific link so it looks like ebay is in some never-neverland of system issues - http://www2.ebay.com/aw/announce.shtml - see, nothing there and there has never been anything there.

I hope you embarrass the hell out of them with this, but I don't think it would make any difference to them since they just don't care.

But it definitely would be helpful to me. Thanks, Ina/David

Ecommerce EKG: Helping Merchants Track Technical Issues   Ecommerce EKG: Helping Merchants Track Technical Issues

by: Digby

Mon Mar 28 13:24:08 2011

I have mixed feelings about the idea.
It could turn out to be a lot of work for you and your staff Ina.

But having the bugs up there in black and white for all users to see may encourage some site owners to fix those bugs.

I would rather see Auction Bytes run a decent chart of all the auction sites, like the PSU one but with all sites.

Daily updates would be fine, but it would need to include all the auction sites.

Some sales stats would be great as well !

Ecommerce EKG: Helping Merchants Track Technical Issues   Ecommerce EKG: Helping Merchants Track Technical Issues

by: Dr. Amazon

Mon Mar 28 16:42:16 2011

Just read that eBay will pay $2.4 billion for GSI.

The EKG = flat line. Patient DOA

Ecommerce EKG: Helping Merchants Track Technical Issues   Ecommerce EKG: Helping Merchants Track Technical Issues

by: 206428

Mon Mar 28 21:51:47 2011

Great Idea! I wonder why some of the self-proclaimed innovators out there didn't think this up?

Another thing which may be useful would be the ebay Electro-encephalogram

Ecommerce EKG: Helping Merchants Track Technical Issues   Ecommerce EKG: Helping Merchants Track Technical Issues

by: jdbok

Wed Mar 30 12:19:59 2011

thank you!
even if ebay is non responsive a place to see if the glitch is really happening is worth a lot

Ecommerce EKG: Helping Merchants Track Technical Issues   Ecommerce EKG: Helping Merchants Track Technical Issues

This user has validated their user name. by: elpereles

Wed Mar 30 14:13:48 2011

Nice idea.

Ecommerce EKG: Helping Merchants Track Technical Issues   Ecommerce EKG: Helping Merchants Track Technical Issues

by: jackied2 This user has validated their user name.
Web Site

Thu Mar 31 03:38:16 2011

Thank you for this!  Superb idea :)



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