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Mon Mar 21 2011 08:08:49

eBay Sellers Confused over New Global DSR Standards

By: Ina Steiner

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eBay sellers are seeing new messaging about their performance standards and minimum DSR ratings, and some are unaware that this was part of the announcements eBay made last week that affect only international sales. One seller asked me, "Have you noticed that starting in may the level of low DSRs to be a TRS if you have more than 400 transactions goes from 0.5% to 0.6%?"

The messaging was part of the performance standards for international sales, not U.S. domestic sales. The changes are explained on this page, and a chart of required DSRs is found here. eBay states, "Nothing is changing with US performance standards. Your US performance standing will continue to be evaluated on your transactions with US buyers only."

Here's what sellers are now seeing when they are logged in to eBay:

"Preview of your global seller performance"
Starting in May 2011, we're going to evaluate your global seller performance separately from your domestic activity. When you sell to buyers outside of your home country, you'll need to meet global standards based on the detailed seller ratings you receive from all of your buyers. 

Here's a summary of the new global standards, and how you're trending:



A check of the eBay Discussion Board set up to answer questions about the new policy revealed a number of questions from sellers, such as the following:

"Looking at the new Global Performance Standards I see cases are marked n/a. While talking with customer service I was told they did count against performance. Can you clarify, will buyer protection cases from international buyers count toward US seller performance?"

"So, we're not allowed to use First Class International with seller protection, but we're still supposed to keep international shipping fees down or risk our status?"

According to eBay moderators responding to the questions:

There are no changes to how US seller performance is measured at this time. This includes any changes to how eBay and PayPal Buyer Protection cases are counted. And the percent calculation for Global Standards would include all transactions from all buyers (both US and international).

DSRs from all transactions are included in your Global evaluation, however falling below the minimum standards globally will not impact your US standing.

To clarify, to qualify for eTRS, we'll only count and evaluate your transactions with US buyers. The only time international transactions will be counted in your total is when we're determining your qualification for a higher PowerSeller level (i.e. Silver and above).

The thresholds for the two shipping DSRs in Global Standards (2.4%) are less stringent than those for US performance standards (2.0%). This allows for the longer shipping times and higher costs involved with international transactions.

To be eligible for the 20% discount awarded to Top-rated sellers, you need to have 100 transactions with U.S. buyers that total $3,000 in sales over the past 12 months. And, yes, the Final Value Fee discount would be applied to the item price.

The 20% discount would apply to all your listings on eBay.com, regardless of whether it was purchased from a US buyer or international buyer.

eBay's announcements covered a lot of ground - including new fees, a new shopping cart, a new escrow-style payment holds, elimination of PowerSellers' 5% discounts and more. So it's not surprising that sellers are still absorbing all of the details of the news.

The overview of all of the changes is found here, and you here is a "Cheat Sheet" of eBay's changes from Sunday's AuctionBytes Update newsletter.




Comments (45) | Permalink

Readers Comments

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

by: Kevin

Mon Mar 21 08:23:33 2011

Do these guys not think anything through before they make changes?  

I've pulled most of my stuff from ebay and should be gone completely within a month, but if I planned to stay the first thing I would do would be to stop all international shipping.

Then, on the advice of ebay manangement, raise my prices!  Can't believe I didn't think the solution to a low STR was to raise prices.

In 6 months buyers are going to figure out that prices are up and selection is down on ebay.  

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

by: coconut

Mon Mar 21 08:31:03 2011

If for nothing else, this is the best reason to not sell internationally including Canada.

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

by: Youknowwho

Mon Mar 21 09:07:54 2011

eBay needs to educate buyers about shipping.  International bidders need to look at "date shipped" rather than date received when leaving star feedback.  

I tell my buyers this all the time - even if I ship same day - does mean the PO will deliver it on a timely basis.

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

by: Scotty

Mon Mar 21 09:13:43 2011

IMO, this is far more detrimental than the fee ''increases''.  I put a long comment on this subject on the initial spring seller update thread.  Suffice it to say, this is going to kill my business as 80% is derived globally.  I am out of words to express the lunacy of this policy.  Mr. Lahti does not have an international bone in him or he would not have devised this idiocy.  I can now say with all confidence, the ebay business model is meant to do nothing but cause failure with its participants.  I really do not know what the end-game is in all of this...  You do not need to attend Harvard to see there is another motive/goal here and we are not included.  Truly unbelievable to impose completely different cultural aspects/view on ratings/etc....and try to create some sort of a global DSR melting-pot.  This is intentional as it will kill off another herd of sellers.  The part in the announcement that is truly laughable (and shows their complete lack of understanding of global markets) is the part that states, if you are not getting the marks you need, consider not selling internationally.  That says it all....
Note to editor:  this is going to have a massive impact and needs to have more coverage IMO....thanks

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

by: richard

Mon Mar 21 09:16:21 2011

hi, I am long time, somewhat casual,  CANADIAN seller. 95% of my 6000 sales have been international.

Because everything I have is a different size and weight, books and paper ephemera,  I ship with letter mail, small packets, light packet, surface AND accelerated parcel post -- this makes it pretty much impossible to try and collect and analyse sales data.. and this new global policy is WAY too confusing, and would be  way too labour intensive to process.

I have NO way to control mail systems & customs anywhere , including the atrocious USPS and HOLELAND SECURITY-- and DSRs have been such a stress factor for me, that I'm quitting. I dont make any money off shipping, and buyers can see for themselves that , yes, it cost 14.50$ to ship one book... but Ive never been able to rise over 4.7 in Shipping and handling charges, I am convinced because Americans are obsessed with the idea of FREE SHIPPING. Well, ok, I will sell you your 14$ rare book with free shipping.. but the listing price will now be 30$ ;-)

All my inventory is going to the Women's Shelter thrift shop, except for the top 150 most expensive items I have, that I intend to sell as part of the freebie 50 items per month promotion.

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

by: richard

Mon Mar 21 09:26:43 2011

reply to Scotty:
''  This is intentional as it will kill off another herd of seller''

yes, I am also convinced this is what they want to achieve.

if your inventory is NOT catalogue-able, like collectibles and one-off finds are,  they don't want you in.

''eBay is not a flea-market anymore''... well, it will be a Walmarts of identical junk and/ or an outlet mall of stuff that designers and cies create just for that platform.

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

by: Scotty

Mon Mar 21 09:43:50 2011

One more revelation after clicking on the link to the discussion board in Ina's article above....and this was buried deep in the discussion....
''the Global DRS ratings will be retroactive effective 01 May''....this means they are going to use your previous 12 months of ratings from day 1 to set your status on May 1st.
So....I am now moving up the ''kill'' date to 01 May as that is the day everyone will drop off based on ratings....truly amazing.

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

by: jake

Mon Mar 21 10:09:25 2011

We have been living with this for over 1 year in SE Asia and it has destroyed many many good sellers....wait till you get suspended for 3-4 months due to the BBE of which sellers are totally in the dark/

We have no control over delivery time normally 12-15 days into Europe or US but more and more it is taking 30+ days due to volcanos etc , bad weather or postal strike we get hammered on the DSRS....plus dont forget REGISTERED mail does not account for anything in a eBay or Paypal claim...the full eBay system is stcked 100% against sellers..quite idiotic

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

by: Richp

Mon Mar 21 11:03:12 2011

My presence has been minimal for years.

I keep peeling off everything that doesn't work and there is almost nothing left that does.

Death by 1000 small cuts.

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

by: Scotty

Mon Mar 21 11:23:38 2011

More mis-information exposed re: Global DSR's:
Per ebay's ''status'' tool with regards to how you stand presently in the Global DSR scheme, it is displaying data: ''Evaluation period: Jan 01, 2011 to Mar 31, 2011''. Under this scenario of data, I am alleged to be in proper standing.  HOWEVER, per ebay's own comments on their discussion board on this very subject, they will be implementing scoring based on 1 year of scores retroactively. WHY does their ''current status'' info NOT show your true standing based on the year of data they plan on implementing from day 1, May 1st?  How many would not qualify even before the program starts if they were to show the true standing of sellers based on the 1 year of data....not 3 months.  More smoke and mirrors as the 3 month data/current standing means nothing as it is not what they are basing your ''grades'' on.
Ina - maybe you can get a comment from EB on why they are not putting the full year of data in the status sample if that is what they intend on using....thanks.

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

by: mrbungle

Mon Mar 21 12:30:29 2011

We seriously need a ebay sellers union. No amount of complaining is going to do anything to stop this blatant abuse. Only through organizing and legal action/ ramification can we get their attention.

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

by: BeAware

Mon Mar 21 13:01:50 2011

Can someone please answer these Questions about eBay's proposed shopping cart?  



What happens to a seller's item while it sits in a potential buyer's shopping cart--perhaps for hours or days?  ?  For sellers of unique items (i.e., where the seller has only one of the item, not hundreds), does the act of a potential buyer placing an item in their eBay shopping cart then "remove" the item from availability for other potential buyers?  



If so, this could lead to serious seller abuse/angry potential buyers.  



Scenario #1: "Competitor Seller A" uses another eBay name (acting as a "false buyer") to place all of "Competitor Seller B's" items in "Competitor Seller A's" "false buyer" shopping-cart, thus eliminating "Competitor Seller B" from the competition in one swoop.  



If the mere placement of an item in a shopping-cart does NOT eliminate the item from purchase by other potential buyers, then here is another Question:



Scenario #2:  Potential Buyer A places a seller's unique item in Potential Buyer A's shopping-cart, but Potential Buyer B comes along and does the same thing for the seller's same unique item AND completes the "purchase" (via payment to seller) BEFORE Potential Buyer A can/does?  



With either Scenario, do we end up with (1) abuse of the system by unscrupulous sellers effectively "deleting" the items of their competitors, and/or (2) a whole lot of angry Potential Buyers when the item in their shopping cart disappears/is no longer available if/when they try to pay?

[Here is eBay's original "March 16, 2011 Town Hall Meeting" Q and A:

Q. (email): What happens in this scenario: buyer puts item in cart. Seller wants to make change to listing. Can a seller make change while it is in cart?

A. When a buyer adds an item to a shopping cart it is not the same impact as clicking Buy It Now. Seller is not obligated to reserve that item. Yes, a seller can make a change to a listing. If this happens, an alert will appear that the buyer will see letting them know a change has been made to the listing. ]

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

by: larry

Mon Mar 21 13:16:04 2011

"Did you try it?"

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

by: another side of the coin

Mon Mar 21 14:36:46 2011

Come to think of it ... no.

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

by: Scott

Mon Mar 21 14:40:08 2011

It would be nice if somewhere in all this verbiage it said what a DSR is (or a TSR, for that matter).  I've not sold anything on eBay for several years, but writing in code doesn't help me keep up with things.  I guess that's just a part of not being part of the ''in crowd.''  At least with eBay we can leave voluntarily unlike the U.S. who will put you on ''ICE.''

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

by: mindelec This user has validated their user name.

Mon Mar 21 14:59:39 2011

"The thresholds for the two shipping DSRs in Global Standards (2.4%) are less stringent than those for US performance standards (2.0%). This allows for the longer shipping times and higher costs involved with international transactions."

wow how incredibly generous to give a whole .4 of a percentage to allow for differences in domestic and international shipping...  NOT!

to be honest i still don't understand what difference all of this is going to make for me.  what i do know is that it is impractical for me to try and figure out international shipping costs for every item i sell, not is it practical for me to go and revise 1600 books to add such costs.

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

This user has validated their user name. by: Ina

Mon Mar 21 15:31:37 2011

Scott,

DSR: "In addition to leaving a general rating of positive, neutral, or negative for a transaction, buyers can rate specific aspects of the transaction with detailed seller ratings (DSRs)."

Link:

http://pages.ebay.com/help/feedback/detai
led-seller-ratings.html

TRS:
"Top-rated sellers are PowerSellers who consistently provide the best buying experiences to their customers."

Important, since eBay gives discounts to Top Rated sellers.

Link:

http://pages.ebay.com/help/sell/top-rated.html

If you haven't used eBay in a while, you'll want to start small to learn all the new policies and procedures you must follow. Best of luck to you.

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

by: larry

Mon Mar 21 15:37:17 2011

Griff: ''It is never smart in any business to assume that something won't work. You have to test. Right gang?''

...Right gang? Oy.

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

This user has validated their user name. by: Philip Cohen

Mon Mar 21 17:13:53 2011

Stop worrying about international shipping. The additional FVF on shipping only applies to the value of your default shipping cost which I assume will be your “domestic” shipping cost (or “free”). It does not apply to any additional optional cost of priority post or international shipping.

Worry more about what these headless turkeys at eBay are actually up to: they are presently desperately trying to fool Wall Street (far too easy!) as to the true state of eBay by desperately trying to extract the same, or even greater, profit from the obviously stagnating revenues of the Donahoe-crippled Marketplace. Of course, this policy of desperation cannot succeed, surely not even in the medium term let alone the long term, and must eventually end in the collapse of this now pathetic “house of cards”; it’s only a matter of time …

Enron / eBay / PayPal / Donahoe: Dead Men Walking.

eBay Sellers Confused over New Global DSR Standards   eBay Sellers Confused over New Global DSR Standards

by: Rich

Mon Mar 21 19:00:11 2011

This remains way too confusing.  2 question with international dsr's.  If currently receiving the 20% discount and American dsr's stay to 20% level; does international have any impact on the 20% discount? And to be able to sell overseas; do you need to maintain a certain level; like 4.5 average or is it only based on the 1'2 and 2's?  It's probably all unimportant for me because I lose on shipping as it is and an Amazon store is so much cheaper now than an ebay store; so I'll be Amazon only by Xmas season.

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