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Thu Oct 13 2011 22:05:00

Sellers Say eBay Australia Is Flooded with Overseas Goods

By: Ina Steiner

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Australian sellers are reporting that eBay Australia has been flooded with goods from the U.S. and UK since eBay made changes to international site visibility. Sellers in the U.S. would be wise to pay attention, as they could be facing a similar scenario in the future.

"Many Australian sellers are now stating that their markets have risen from 20 000+ to over 150 000+ listings in their categories," one seller wrote to EcommerceBytes. "I know of many sellers who with extensive stock holdings will now be looking for ways to dump thousands of items in an effort to jump ship. These are good and valued long time high rating sellers. The market is in absolute disarray in Australia."

eBay Australia announced the decision to open the Australian marketplace to listings from U.S. and UK sellers in May, explaining that Australian ecommerce sellers did not offer full product ranges online to enable shoppers to find what they are looking for locally, and shoppers were turning to overseas websites as a result. It provided tips to sellers on this page.

"Displaying relevant listings from the UK and US will increase the likelihood shoppers will find what they are looking for on eBay.com.au, and continue to shop and buy from eBay.com.au sellers," eBay wrote on the eBay Australia announcement board.

But sellers say buyers are frustrated when they try to search for items that are located in Australia. "There is no easy way for buyers to trawl through and find those in Australia as a good many of the big sellers list it as being in Australia but the fine print actually says it is not in stock in the Australian warehouses," according to a seller, who said she and her colleagues have brought the issue to the attention of eBay.

"Many of us have reported Item Location Misrepresentation and it is ignored. They, these big sellers, are also listing anything from 100 000 to over 1 million listings each."

eBay's announcement stated that Australian sellers who offer international purchase and shipping could themselves benefit from exposure on sites outside Australia such as eBay.com or eBay.co.uk.

But a seller said U.S. and UK sellers have an advantage over Australia sellers - wholesale costs of products and postage costs are both a lot cheaper. "I have a number of Miniature items that sell between $8-$15 - the minimum post cost of these items to the USA is $10.50!!!" she wrote.

Yet another seller said Australian sellers also face competition from an influx of the Chinese/Asian sellers that occurred several years ago. She said the latest changes to international site visibility have further hurt her sales - her unit sales in September were down 52% compared to July, and she said only 9% of the listings in the glass category in which she once regularly sold were listed by Australian sellers. "In a nutshell, when browsing through most categories, the listings have ballooned in comparison to how they once were," she said.

These sellers said they believe eBay's Best Match algorithm contributes to the problem and buries long time sellers in search results. One believes eBay Australia's Best Match algorithm may even be giving overseas sellers top priority in search results.

Sellers in the U.S. could soon face a similar problem - eBay said it would be opening a fulfillment service for China based sellers who wish to sell in the U.S.




Comments (41) | Permalink

Readers Comments

Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

by: pete

Thu Oct 13 22:41:57 2011

This is only what we experienced on eBay for the past 3-4 years, market place visibility was always changing on eBay, sometimes the seller had to pay an additional visibility fee other times it was done for free.

The complete set up for eBay is totally out of sync …Australia has always been an overpriced market for buyers so it only right they get a smack like everyone else has in the past on eBay
Its called Competition and thats the hard part of Internet business; its Worldwide

Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

by: bouddi

Thu Oct 13 22:49:20 2011

sadly this is true ... eBay Australia is now a wash with overseas sellers offering mainly cheap junk, which because of Best Match gets top billing on the search pages

in the categories I sell in listings have increase around 10 fold ... where there were 700 listings now there 7000

who is going to find my items amongst that?

why does Ebay insist on selling junk?

it's time to raise the standards

Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

by: Fed-up This user has validated their user name.

Thu Oct 13 23:29:44 2011

Because Bouddi,

Ebay wants to be be known as the

''Dollar Store of the Internet''

you Know, the stuff you can find around the corner

At your Dollar store.

They don't want the Small seller who sell unique things,

Or the Antique Dealer, who sells the fine things.

They want the JUNK DEALER from China.

Lead base paint items....That is Ebay today.

Try www.webstore.com

It is like Ebay use to be be when Ebay Needed seller.

It is so much fun and fair.

And FREE LISTING!!

Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

by: Rich

Thu Oct 13 23:53:33 2011

Ebay already added overseas to the main core search many months ago.  At least ehy did for the category I sell in .  Sales have worsened the past 5 years quite a bit.  A combo of bad ebay policy and a bad economy.  And adding overseas listings into core is another factor that has hurt this year

Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

by: PlaywithHair This user has validated their user name.

Fri Oct 14 00:25:35 2011

Our main category went from maybe 6000 to nearly 60,000 items. Despite doubling the amount of listings, editing listings to be even more informative and providing even quicker customer service, our sales are half what they were at this time last year. Disappointing! They just keep getting worse. Australian eBay is a bad place to be, naturally we are working on a new site now and will be leaving eBay as soon as it makes financial sense to do so. So tired of their awful policies, rule changes, feedback dramas and increased fees.

Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

by: PuckerUp

Fri Oct 14 00:48:52 2011

Welcome to what the US site has been dealing with for the past year! Flooded the US site with cheap China wares and tons of drop shipped cheaply made crap.

Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

by: MatthewOgborne This user has validated their user name.
Web Site

Fri Oct 14 01:04:41 2011

Hi,

I'm not sure what the issue is.

The UK & EU eBay sites have had this for YEARS (where foreign sellers items appear in the main search) and its only been the core US site that has had some protection from it.

Even with the 'revolts' that happened in the UK it still happened, it might be unpleasant, but it *is* a global economy and I'd look at ways of using this (your location) as a USP, seeing eBay have delivered this as an option to you.

If you look at the UK site in any detail, you'll find a wrath of gallery listings with works such as "UK Seller", "UK" and "In UK" in them. Swapping these to AU would be a pretty simple job for Aus based sellers.

Also shipping times, if the stock is local to Aus, then you have an advantage for internal delivery, leverage this.

What I'm trying to say, it was bound to happen sooner or later and its far easier to work with the changes, rather against them, to re-evaluate the changes to work out how they can favour you, rather than destroying yourself over it.

Matt.

PS. I've seen people do both, the former is attractive, but the latter is my personal suggestion.


Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

by: peter w

Fri Oct 14 02:28:30 2011

Retailing is changing all the time, always has and always will, its the nature of the beast. If you don't enjoy the challenge find something else to do

Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

by: Sandra M

Fri Oct 14 02:50:28 2011

It wouldn't be so bad if the duplicate listing policies and the item location policies were enforced.  Reporting the offenders is a waste of time if it's an o/s seller.  Woe betide and Australian seller if he/she accidentally lists the same item twice!  Since when did Hong Kong, Sydney, Australia exist!

Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

by: simply
Web Site

Fri Oct 14 03:10:53 2011

Unfortunately, since 2006, ebay Australia has seen a catalogue of problems, totally mis-managed.

The addition of these overseas listings was supposed to be to ''fill gaps''. All it's done is flood the site! Wouldn't be so bad if Australian based sellers got a look in but most of the search results now show mainly overseas listings and push most AU sellers back down the line. Totally unfair.

What gets me more is all the fakes from China ebay seem to allow, bet AU sellers wouldn't get away with it! So many based in China sell ''sterling silver'' so cheap - under raw silver pricing, quite obviously it is not genuine 925 silver! Do you think ebay do anything even when told about it?

In the meantime, people think they are getting a real bargain (as they even stamp the stuff ''925''). They then get a shock when the stuff starts peeling or falling apart.

Do you think that is good for ebay and other genuine sellers on the whole? People will get frightened off thinking the site is full of stuff like that.

Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

by: sirensjewels

Fri Oct 14 04:41:05 2011

I agree, I was trying to find my listings today and the first 3 pages were all from the UK, US and China then the Australians started trickling in.

Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

by: executive quotes from along the way

Fri Oct 14 04:56:46 2011

"We have such volume that many of our buyers said that there was too much abundance. They just want to buy a Nike watch and instead they get 12,000 results back. That’s too many. They want to get to what they want, faster. We agreed."—John Donahoe (26 Sept 2007).

Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

by: Aussie Dave
Web Site

Fri Oct 14 04:57:52 2011

Feebay will continually change the sites to suit them and no one else. You are to bow and kneel before them and lick their dirty boots and say how wonderful it is and how you couldn't have done it without them.... The fact of the matter is, Australian businesses trading on Ebay Australia are now going to the wall, going broke and failing miserably because of these changes and it won't be long before it will be Feebay Global with only cheap crap from overseas and some die hard sellers trying to undercut everyone else to make a living. Ecommerce is great. Feebay and their evil, greedy ways are not. They are slowly destroying Australian sellers and for anyone to say that what they have been doing for years is progress, that it's acceptable, that it's fair trading.... ya got rock's in ya head! Wake up and stand up for your b****y rights!!!

Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

by: keeping an eye on all of them
Web Site

Fri Oct 14 07:04:33 2011

Aussie Dave,

I couldn't agree more with your opening statement - that is EXACTLY how ebay looks at 'us' all as sellers, regardless of where you're located... We all matter and conmcern ebay as much as the dirt on their knee high 'goose stepping/marching' boots'... (You KNOW what I mean by that!)

On the other part of the issue/post - I feel for you guys in the Down Under - I mean that sincerely...

But the other thing about it is... Well, Welcome to 'our' world' here in the U.S.

ebay has been SCREWING US over on this same issue for well over a year now as far as allowing the Chinese JUNK dealers to flood our market with cheap, FAKE CRAP...
(and not even attempting to hold them to the same ONE LISTING ONLY rule while at the same time threatening to suspend a U.S. seller for making a mistake or 2 out of hundreds of listings)

And this is just on top of all the other stupid, immoral, illegal, thieving, scamming and lying lowdown backhanded B.S. things they have done to us sellers lately here in the U.S.

As I've said before though...
THAT'S O.K. EBAY, KEEPING DIGGING THAT HOLE!

Instead of working hard to improve our ebay sites All OF US that you've screwed over are NOW working our asses off opening stores and auction sales on other FAIRER, CHEAPER AND FAR, FAR MORE HONEST SITES and are working night and day to BURY YOUR SORRY ASSES ONCE AND FOR ALL!

As someone else mentioned, everyone PLEASE start shopping other places - webstores.com is a good one, Bigcommerce.com, atomicmall.com - ANYWHERE BUT EBAY!!

Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

This user has validated their user name. by: Ric

Fri Oct 14 07:11:57 2011

Australian buyers need to Flood eBay customer service with calls asking for, make that DEMANDING a search filter so they can filter results down to AU only.

If enough buyers request the filter, eBay will eventually get around to implementing it.

The reason buyers need to make the calls is due to the fact that eBay stopped listening to sellers when John Donahoe joined the company as President of Marketplaces and heir apparent to Meg Whitman.

John Donahoe simply has no interest in listening to sellers concerns, and he has let that culture permeate management ranks through out eBay.

At least when a buyer complains, eBay pretends to listen, then proceeds to do what ever they decide is best.




Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

by: ELSTLS

Fri Oct 14 07:56:37 2011

The other serious issue is international markets to australia ebay sllers aren't particularly advantageous with regards to added cost of shipping. UK can send the same item/weight we sell for $12 to australia and it cost us $35 to send the same item weight to UK. Australia Post is used in this comparison.

Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

by: disgruntled

Fri Oct 14 08:51:43 2011

Ebay Australia is .com.au - but is it even aware of the au?
My sales are down about 70% from last year, and with 'best match' I dont even crack a mention for a good 7 pages, yet I am a 'top seller' - go figure?
My category has gone from 10,000 (quite sufficient) to 110,000 - rediculous. And even filtering to Australian items only means nothing. A search i did last night resulted in a large number of the items being in Australia, but posting via Hong Kong post. Talk about the scenic route!
Being a seller, I am quite familiar with ebay, yet even I gave up looking - and apparently so are a lot of Aussie shoppers.
Maybe we need our own site - could always call it givenupwithebay.com.au...

Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

by: anyone out there yet

Fri Oct 14 09:04:39 2011

I find it hard to feel for any of these sellers in Australia as when the sellers in the US complained of all the chinese junk those sellers in Australia thought that it was oh so funny and would never would happen to them.

Well guess what Ya all ain't any better than us.

Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

This user has validated their user name. by: Tula

Fri Oct 14 09:18:10 2011

I wonder how many of these US and UK sellers on the AU site are actually Chinese sellers? Why is eBay only focused on making it easy for China to sell to us? What about the other way around? There are over a billion people in China and they have a growing consumer class. How about helping the rest of us tap into that market for a change?

Sellers Say eBay Australia Is Flooded with Overseas Goods   Sellers Say eBay Australia Is Flooded with Overseas Goods

by: florida33549
Web Site

Fri Oct 14 09:33:38 2011

Ebay's search engine is pathetic. Why not check out eBid? It is offered in Australia and you can't beat the fees.

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