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Wed Oct 12 2011 12:27:20

eBay Shrinks Photos Once Item Has Sold

By: Ina Steiner

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eBay buyers are reporting that they are unable to view full-size photos of items they've purchased. One buyer wrote to EcommerceBytes that he will have no way of telling if he receives the item he won in an auction since the photo is too small to tell. "This is another bad idea that will drive away buyers," he wrote.

He also said it would hurt sellers because buyers would blame sellers for the problem. "It will also increase the item not described (aka SNAD) claims since a buyer will not be able to tell if the item they receive is the item they bid on."

Our colleague Julia Wilkinson also noticed the issue and described it here. She verified it on one of her recently sold listings and said the problem seemed to only apply to eBay-hosted photos, not other third-part photo hosts.

Buyers on the eBay discussion boards wrote that they could visit other eBay country sites, such as http://www.ebay.co.uk/, to get around the problem. "This is another HORRIBLE change made by eBay," wrote one buyer. "I just received an item and I wanted to check that it matched up with the auction pictures. 9 of the 10 auction pictures were GONE and all that was left of the main picture was a barely visible thumbnail. Fortunately I was able to see the pictures by checking one of the foreign eBay sites, but I have no doubt that they plan to break those too."

It's unclear if this is a policy change or a technical issue; I've sent an inquiry to eBay PR.

Update 10/13/11: eBay is bringing back large photos!

eBay spokesperson Johnna Hoff told me, "As you know, we often test features to ensure they're delivering a great experience for eBay customers. In this case, customers told us large pictures was a critical piece of information so we will be bringing them back."




Comments (59) | Permalink

Readers Comments

eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

by: Scotty

Wed Oct 12 12:36:13 2011

This goes hand in hand with my comment on the other letter regarding server space....they don't have enough!....plain and simple.

eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

by: CK

Wed Oct 12 13:05:18 2011

I've also noticed that the Shipping & Payment tab seems to be missing on the completed listings so a buyer has no way of reviewing the payment options and shipping/handling charges and times.

eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

by: dan

Wed Oct 12 13:09:49 2011

Server space?  Efforts by eBay to hide infrastructure from public view undermines democratic values and the purpose and basis of the entire internet.  It all goes back to their scheme and pattern of removing participants communication and vision.

eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

by: Elizabeth

Wed Oct 12 14:30:10 2011

A while ago, I received a 2 DSR for item as described, because the buyer disagreed with the color. I contacted an eBay rep and was told I should have left the photos in the body of the description, until the sold item fell of the my sold page (45 days, I think).  

So, now, eBay's deleting the photos as soon as the item sells, AND advertising similar items, even though the buyer may not have yet paid for the item.

I guess this is a case of don't do as I do, do as I say, and then some.

eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

This user has validated their user name. by: Ming the Merciless

Wed Oct 12 14:59:10 2011

This is just the prelude to some MBA initiated scheme to steal more "wallet" from sellers. Stay tuned.

eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

by: Tired of eBay's Bullsh*t This user has validated their user name.

Wed Oct 12 14:59:23 2011

Yep, gonna hurt sellers for sure.

Let's say that the buyer is HONEST and intending no harm or scan. Buyer receives antique item. Antique items all have wear, scratches etc ... they are old, after all. ok, so buyer is unhappy about a scratch or ding ...

HOW IS THE BUYER TO KNOW if that ding showed in a photo (in which case an honest buyer has no beef with the seller). Or, if ding is not in photo, and happened during packing, for example.

Or, maybe ding is shipping damage, and claim needs to be made to UPS/USPS.

And, were claim with carrier filed, now how is carrier supposed to know condition of item at time of shipment?

eBay is just so d*mn INCOMPETENT.

---

And, speaking of incompetent...

Has anybody else noticed that your custom-created Watch-Lists no longer appear as available in a listing you are viewing?

Breaking my watch lists ... yeah, that'll help eBay sell more, NOT.

- Tired of eBay's Bullsh*t

eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

by: Theo
Web Site

Wed Oct 12 15:49:25 2011

Whoever implemented this at eBay should be fired.

eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

by: Rich

Wed Oct 12 16:38:47 2011

What ever happened to 60 days notice before making changes?

eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

This user has validated their user name. by: Ric

Wed Oct 12 16:46:43 2011

If this is a change by eBay, it is another case of eBay imposing changes without notifying sellers in advanced as promised by eBay's CEO.

Sellers have been told by eBay that numerous detailed photographs are essential to best listing practices, now it appears that eBay management believes that once a sale has been completed, detailed photographs are no longer important enough to maintain as part of the completed listing.

Why does eBay continue to make system and policy changes without advising sellers in advance?

Obviously, management no longer has any intent to follow through on promises their own CEO made to sellers.

If this is not a glitch, and is in fact another change pushed through by management, it is another case of how out of touch this management team is with it's buyers and sellers.

Reducing photo size, and/or eliminating photographs after the sale is going to increase buyer confusion and dissatisfaction. This does not benefit buyers, sellers or eBay.

For some time, it has been abundantly clear eBay's management has no concern for the well being of it's sellers, but to change listings after a sale is completed amounts to abusive practices towards buyers and sellers.

Of course, the only outlet buyers will have to express their dissatisfaction with the changes made by eBay will be to take it out on sellers in the form of lowered DSR scores, so eBay will benefit from reduced numbers of sellers qualifying for Top Rated Seller status and saving eBay 20% discounts sellers would otherwise have earned.

Hopefully, this will turn out to be a glitch, otherwise, eBay needs to justify their actions as to:

1) Why another change has been imposed with no advance announcement, contrary to John Donahoe's commitment to sellers?

2) How eBay management justifies eliminating some listing photographs while at the same time reducing the size of remaining photographs after a sale is completed.

3) How eBay management believes buyer satisfaction will be assured when listings are essentially changed after a sale has been completed.

4) How sellers will be protected against claims made by buyers who can no longer view all of the photographs associated with their purchases, and then open SNAD cases because they are unable to compare items received against the photographs originally provided by sellers in the listing.



eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

This user has validated their user name. by: Ric

Wed Oct 12 17:03:08 2011

One other thought...

To prevent seller fraud, eBay prohibits sellers from revising listings after a sale has taken place.

Removing photos, or reducing photo quality amounts to a listing revision.

If it is good for the goose, it is good for the gander.

eBay should be engaging in a practice which they consider fraudulent if it were done by a seller.

eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

by: TG

Wed Oct 12 18:57:43 2011

I am hoping this is a Glitch.  Otherwise its another brain-less change by Ebay.  This act now - think later mentality is getting tiresome. The photos are a very important tool for both the buyer & seller to verify any discrepancies.    

Ebay seriously needs to consider setting up a panel of EBAY USERS before implementing changes. Do they not test things before implementing them on the site.

I can predict some buyer coming along & complaining that a seller removed the photo & that the item they received is not as described.

Ebay was already a horrible place to sell..now its a horrible place to buy as well.


eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

by: Elizabeth

Wed Oct 12 19:47:41 2011

The more I think about this (and it's not a glitch), the more aggravated I get.

It's going to make researching closed items, similar to something I may want to list, more difficult to compare.

Someone on the eBay Jewelry forum posted a work around. Inconvenient, but it works. At least, for now.

If one going to eBay.ca, and searches by item number, all the photos are still there.

eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

by: Elizabeth
Web Site

Wed Oct 12 19:49:17 2011

Sorry. If one GOES to eBay.com, not GOING.

eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

by: Elizabeth

Wed Oct 12 19:50:05 2011

Sheesh...eBay.ca NOT eBay.com.

eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

This user has validated their user name. by: Anonymous Annie

Wed Oct 12 20:10:55 2011

This suggests to me that eBay is trying to pinch pennies and cut corners wherever the can.

By eliminating the larger pictures after an item sells, then they free-up some server space, and they don't waste bandwidth.

Seriously, this is quite literally PENNY pinching! A few hundred of these, and they save a penny. Whoopdee-dam-doo!

They probably hired some outside firm (like Ernst & Young? Deloitte and Touche?) to analyze the overall efficiency of their procedures, methods, and software... and this is one of the recommendations.

This is the same short-sighted mentality that my ex's father had when it came to ''saving''. He'd drive 5 miles to save 2-cents per gallon on gas. A savings of 32-cents for a 16-gallon car. But his 10-mile round trip cost him more than 32-cents in gas.

It looks to me as though eBay is in trouble! Desperate times, desperate measures, eh?

eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

This user has validated their user name. by: Philip Cohen
Web Site

Wed Oct 12 21:03:12 2011

Yes, penny pinching. Most of us understand that graphics take up resources and large graphics take up even more resources. Clearly, eBay is struggling to provide the service that they have contracted to supply, and for which users pay but are not receiving, on their current data system(s).

Remember that all such nonsense started on April Fools Day 2010 when that narcissistic criminal sociopath, the Ho Ho Ho, dumped all “store” listings into core, and opened a brand new data center in Utah presumably to cope with the extra load thereby created—which it clearly has never done …

I think that most of us have come to terms with the fact that the senior executives running eBay are mostly a bunch of unprincipled, disingenuous, corporate snakes; it’s very difficult to keep track of such snakes as they slither through the undergrowth; and that habitually “spinning” forked tongue doesn’t help any either!

Enron / WorldCom / eBay / PayPal / Donahoe: Dead Men Walking.

eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

by: Fed-up This user has validated their user name.

Wed Oct 12 22:23:27 2011

To Theo,
I am sure Whoever implemented this at eBay Got a Big Bonus!
To: Anonymous Annie: If Ebay is Pinching Pennies, It is Most likely,  because they are Losing so many GOOD Sellers,
I suppose all the Small Sellers are gone, I was with them for over 11 years, Sold a Little each Month.
Bought a Little each month. They Lost Me, a Honest Seller  Over 2800 Positive Feedbacks.
And the Lost me as a buyer, I'm sure all the Small Seller were also buyers.
Most New buyers Like it, Until the next month, when Ebay changes the format, And the buyer can't find what use to be there, and gets Frustrated and Quits.
I am sure Removing the Pictures after the sale is going to get a Lot of Sellers Low DSR From NEW ebayer's.
And Once Ebay Holds your Money because of the Low Ratings, Is so Many Reason to leave Ebay!

Ebay is a Joke now.

Try www.webstore.com

It is a Great Place to buy and Sell,   FREE LISTING!
It is like Ebay use to be, Fun.

www.webstore.com

eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

by: another side of the coin

Wed Oct 12 23:33:29 2011

"senior executives running eBay are mostly a bunch of unprincipled, disingenuous, corporate snakes; it’s very difficult to keep track of such snakes as they slither through the undergrowth; and that habitually “spinning” forked tongue doesn’t help any either!"

Philip you have such a way with words. Love it and spot on!

eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

This user has validated their user name. by: Ming the Merciless

Wed Oct 12 23:49:10 2011

Rich asks

"What ever happened to 60 days notice before making changes?"

Like every other of the many unannounced changes ebafia has made in the last couple of months.

Ming's ebay Law #1:

EBAY LIES. ALWAYS HAS, ALWAYS WILL.

OCCUPY SAN JOSE.

eBay Shrinks Photos Once Item Has Sold   eBay Shrinks Photos Once Item Has Sold

by: Tired of eBay's Bullsh*t This user has validated their user name.

Thu Oct 13 00:17:03 2011

A GLITCH ?

Sorry to tell you all, but, no way can this be a glitch -- somebody had to redesign the page/layout to make this happen.

It's hard for me to believe it could revolve around penny-pinching on data storage. Pinch pennies back in 2000 maybe, when 20G hard drives were the norm. In 2011, with 1T drives under a $100 ... I just can't see it (not even for the moron brass at eBay).

Makes me wonder if it is to prevent post-sale research. ie: Maybe eBay thinks you bid higher if you can't see (what it was) that closed yesterday at some such price.

In any event, it is...

Bad news for sellers.
Bad news for buyers.
bad news for eBay.

... how can they be so moronic as to dump this sort of change on the marketplace at the exact time that the online holiday shopping season is just getting started?

ebay is just so CLUELESS.

(Sure glad I host my own photos in my eBay listings.)

- Tired of eBay's Bullsh*t

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