|Wed Oct 12 2011 12:27:20|
eBay Shrinks Photos Once Item Has Sold
By: Ina Steiner
eBay buyers are reporting that they are unable to view full-size photos of items they've purchased. One buyer wrote to EcommerceBytes that he will have no way of telling if he receives the item he won in an auction since the photo is too small to tell. "This is another bad idea that will drive away buyers," he wrote.
He also said it would hurt sellers because buyers would blame sellers for the problem. "It will also increase the item not described (aka SNAD) claims since a buyer will not be able to tell if the item they receive is the item they bid on."
Our colleague Julia Wilkinson also noticed the issue and described it here. She verified it on one of her recently sold listings and said the problem seemed to only apply to eBay-hosted photos, not other third-part photo hosts.
Buyers on the eBay discussion boards wrote that they could visit other eBay country sites, such as http://www.ebay.co.uk/, to get around the problem. "This is another HORRIBLE change made by eBay," wrote one buyer. "I just received an item and I wanted to check that it matched up with the auction pictures. 9 of the 10 auction pictures were GONE and all that was left of the main picture was a barely visible thumbnail. Fortunately I was able to see the pictures by checking one of the foreign eBay sites, but I have no doubt that they plan to break those too."
It's unclear if this is a policy change or a technical issue; I've sent an inquiry to eBay PR.
Update 10/13/11: eBay is bringing back large photos!
eBay spokesperson Johnna Hoff told me, "As you know, we often test features to ensure they're delivering a great experience for eBay customers. In this case, customers told us large pictures was a critical piece of information so we will be bringing them back."