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Fri Oct 7 2011 18:02:54

eBay Rolls Out New Shopping Cart by Early November

By: Ina Steiner

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eBay is rolling out a new Shopping Cart that works only with PayPal and said most buyers would be introduced to it by early November. The eBay Shopping Cart works with both Fixed Price and Auction-style items, and buyers can add items from multiple sellers and pay in one checkout.

eBay made changes to the Shopping Cart since it introduced it in March:

"We've combined the eBay Shopping Cart with our powerful Buy It Now button to make the shopping experience the best it can be. Now shoppers can add items to their eBay Shopping Cart, then go back to browse for more. Or, they can hit the familiar Buy It Now button to make an immediate purchase. This new combination allows buyers the convenience of a shopping cart, while still ensuring fast checkout if the buyer is looking for just one item."

Buyers are not committed to fixed-price items until they pay. Fixed Price items that have been added to a buyer's eBay Shopping Cart but not paid for remain available for purchase to other buyers. The buyer who checks out and pays first gets the item.

- Auction-style listings are automatically added to the bidder's eBay Shopping Cart once they place a bid. Buyers can add items from the same or different sellers to their eBay Shopping Cart. They can check out and pay for all the items in their eBay Shopping Cart at once, or check out on selected items and save others for later - for example, an Auction-style listing that is not yet ended.

- Ended Auction-style listings that buyers have lost remain in their eBay Shopping Cart until they remove them. If they were the successful bidder, the item remains in their eBay Shopping Cart until they pay for it. Each type of listing is clearly labeled (outbid, unsuccessful Auction-style listing, etc.) so that they know what action is required.

- While it currently is only compatible with PayPal, eBay's goal is to be able to handle multiple payment options in future.

- Buyers can opt in to the shopping cart, but as a seller, you cannot opt in or out of having your items added to the eBay Shopping Cart.

- Sellers will not be able to tell when a buyer adds one of their items to their Shopping Cart.

- Sellers can no longer opt out of multi-seller checkout.

- Buyers are limited to a maximum of 100 items to their Shopping Cart at a time and can have items from up to 10 different sellers, with a maximum of 40 items from each seller. If a buyer adds too many items to their eBay Shopping Cart, the items will automatically be organized in smaller groups to facilitate checkout. Once the buyer goes to checkout, they will shown a group of items for review, along with messaging letting them know that they have too many items in eBay Shopping Cart to check out at one time. Buyers can also use the "Pay only this seller" button to organize their items into manageable groups.

eBay said merchandising functionality ("the Sales Maximizer") is currently being tested and will be added to the eBay Shopping Cart in 2012. "The new eBay Shopping Cart provides a powerful platform for generating add-on purchases from buyers."

eBay said sellers don't need to do anything or alter their listings. However, eBay recommended they specify Immediate Pay on all Fixed Price listings to avoid unpaid items, and specify combined shipping rules in My eBay (not just in the item description text) to make checkout more efficient for buyers. "Properly specified combined shipping discounts will be prominently displayed in the eBay Shopping Cart."

As we announced this morning, eBay is running a promotion to entice sellers to offer fast shipping during the holidays, and today eBay said it would also give a boost to listings in "Best Match" search results for offering any of the following: an expedited or one-day shipping service, 1-day handling, and a 14-day or longer return policy.




Comments (31) | Permalink

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eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

by: anyone out there

Fri Oct 7 18:13:00 2011

Fleecebay will have this so screwed up by Nov that no one will sell anything.

They aren't capable of introducing anything without serious glitches. Christmas selling will be a nightmare.

eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

by: Charlie W. This user has validated their user name.
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Fri Oct 7 18:50:24 2011

I wonder how the eBay shopping cart will work when there are a limited number of items.

If a seller has 10 widgets, and a buyer places all 10 in their eBay cart, are those items no longer available to other potential buyers?

Assuming that items are available to everyone until paid for... if a buyer places all 10 widgets in their cart, and continues to shop for another 30 minutes... THEN a 2nd buyer quickly buys one of those widgets (while the 1st buyer continues to shop)... will the 1st buyer be notified in an OBVIOUS WAY that the number of widgets in their cart has been reduced?

My concern is that the first buyer may not readily notice that the 10 widgets has been quietly reduced to 9 widgets. They may complete their purchase not realizing what has happened UNTIL only 9 widgets arrive in the mail.

If this happens, it seems almost certain that the buyer who was ''shorted'' will be unhappy and disappointed... and this may be reflected in the feedback and DSR scores they give.

ON THE OTHER HAND...

If items placed in the cart are ''safe'' from being purchased by someone else... does this put the sellers at a disadvantage?

Is it possible that an item could be in someone's cart INDEFINITELY, or for an extended period of time?

If so, this could impact sales when limited-quantity items or OOAK items are ''in limbo'' while being pushed around in someone's cart all day... and unavailable for purchase by anyone else.

I see many troubles ahead. I'm not very confident that the new eBay shopping cart has been thoroughly tested, or that it has been programmed to clearly account for these types of situations.

eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

by: JS

Fri Oct 7 18:55:14 2011

Should be interesting since they haven't been able to fix the combine shipping module for over 3 months now.

And, how will this effect buyers who want to wait for other auctions to end before paying, or want to send a money order (yes, there are still buyers who prefer to do that)?

eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

by: Rich

Fri Oct 7 22:43:57 2011

From my fixed price store: 5 sales on Oct 2.  13 sales on Oct 3. 6 sales on Oct 4. Zero sales on Oct 5th and 6 and 1 sale so far on Oct 7

Everytime this blog posts that ebay is "rolling out something new"; my sales completely fall apart.  

eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

by: eBay Addict

Fri Oct 7 23:10:10 2011

I can't see how this is anything BUT a great thing for sellers. My sales on eBay have been getting stronger and stronger. I only wish they could roll it out sooner!!!

eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

by: fvh

Sat Oct 8 05:08:00 2011

Although I'm trying to have a positive attitude about this, I'm realy with "anyone out there" on this. I'm not confident eBay won't royally screw this up.

P.S. @"eBay Addict:" You MUST be kidding.

eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

by: OhMy

Sat Oct 8 06:52:33 2011

Nice example ebay a seller named ju twice, is that suppose to be  your way of saying something?

eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

by: FYI

Sat Oct 8 07:00:07 2011

JU is dutch for ''Giddy Up'' or a command to make a horse go.

eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

by: C. Levine

Sat Oct 8 08:12:33 2011

I'm happy that eBay has finally implemented a shopping cart. Sure, there may be some issues initially, but eBay has shown that they don't deviate from a course, and get things right in the end.

I'll take my chances on eBay, rather than waste my time with any of the 'also-ran' sites where my item lay dormant for months on end.

eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

by: Charlie W. This user has validated their user name.
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Sat Oct 8 08:47:31 2011

FOLLOW UP: I explored the link that Ina provided in her OP and found the following... ''Fixed Price items added to a buyer's cart but not paid for remain available for other buyers to purchase—your listing stays active until payment is sent.''

So that's good news for sellers now that we know that items placed in the cart are not 'on-hold' and they're still available to others.

The other question is still unanswered: What kind of notification does the 1st buyer receive in the event that a 2nd buyer 'takes' and item out of the 1st buyer's cart??

Is it up to the 1st buyer to carefully review their quantities?

I think it's unlikely that they will do so. Most buyers will just assume that once it's in their cart, it's 'safe' for them to purchase. --- I hope that eBay will have enough foresight to include LARGE BOLD RED text (perhaps a pop-up or checkbox that needs to be acknowledged) that lets the 1st buyer know that an item in their cart has been purchased by someone else.

eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

by: anyone out there

Sat Oct 8 09:28:15 2011

@charlie w.

You have to be assuming that fleecebag is going to do something for positive for the seller.

That would be a first and a holiday should be declared. Everyone needs to be prepared for the hits to the DSR's

eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

This user has validated their user name. by: testy

Sat Oct 8 10:42:55 2011

Once thing I will say that eBay has been very effective at is turning the volume down on the "noise" coming from unhappy and unsuccessful sellers. Many of the complainers are gone from here, the eBay forums, PSU. I can only assume that they finally gave up and got jobs somewhere else. Only the strong survive online, I guess!!

eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

by: Paul

Sat Oct 8 10:57:49 2011

Fleecebag, Greedbay, they would screw up a wet dream...

eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

by: MR ME

Sat Oct 8 14:50:46 2011

Shopping carts work well for grocery stores, dollar store and for homeless people to store their possesions, not so good for flea markets, auctions, garage sales!

eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

This user has validated their user name. by: Bob

Sat Oct 8 20:38:25 2011

"eBay has shown that they don't deviate from a course"
You mean like raising fees every year & running off all the small sellers while catering to their "Doggy Diamond" sellers?

"and get things right in the end"
Like the mess they made of the new My Ebay page? Or how about anonymous bidding(Shill bidding is now rampant on some items)? Or a FVF on shipping (to promote lower shipping prices)? Or DSR's (4 stars means buyer is satisfied but will get a seller kicked off)?

eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

by: Susan Averello This user has validated their user name.

Sat Oct 8 23:50:51 2011

I've seen lots of venues use carts like this with limited items- namely Etsy, Artfire, just about everyone but Ebay and it works fine. If an item sells after you put it in your cart but before you buy it, it usually just gets marked sold; end of story.

What I don't get is why any venue would rollout a new cart in November? Stupid timing

eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

by: Red Ink Diary This user has validated their user name.
Web Site

Sun Oct 9 05:21:29 2011

I can hear the screams from here and sympathize. Awful timing for eBay to introduce something which will inevitably be glitchy for a while.

The recommendation to require ''Immediate Pay on all Fixed Price listings to avoid unpaid items'' seems a bit odd in conjunction with the cart announcement. There should be no sale and therefore no unpaid item if it is sitting in the cart waiting to be paid for. Am I missing something?

Looking on the positive side, this is not cutting edge technology! Amazon has had this for as long as I can remember and even little 3 year old Bonanza had a cart almost from the beginneng. Maybe eBay will get it right.

eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

by: StoppingCart

Sun Oct 9 05:28:52 2011

Looks more like a stopping cart  than shopping cart. Why experiment during the holiday shopping season?

eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

by: imissmeg

Sun Oct 9 08:15:29 2011

I miss Meg W (at eBay) something awful. She wasn't necessarily perfect (and I'm sure lots of you regulars here hated her just as much as you now hate Donahoe), but things WERE better at eBay when Meg was running the show. Hopefully Meg will do good things for HP; their quality (especially printers) has gone downhill over the years.

eBay Rolls Out New Shopping Cart by Early November   eBay Rolls Out New Shopping Cart by Early November

This user has validated their user name. by: Ming the Merciless

Sun Oct 9 15:27:56 2011

Offhand I can't think of anything new ebafia has ever done that wasn't so glitched filled it was a monumental mess in the beginning.

Yes, they've been beta testing in certain categories, but we all know what's happened in the past when anything new was introduced across the entire platform: catastrophe.

Can't wait until January when The Ho and his new Chinese approved Devil try to rationalize the worst 4th quarter ever.

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