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Tue Jan 25 2011 11:20:41

eBay Sellers Report Glitch in Free Auction Promotion

By: Ina Steiner

Sponsored Link

eBay launched a new promotion in which sellers can list up to 100 auctions with no insertion fees, no matter the auction starting price, as long as they don't have a Store subscription. However, sellers taking advantage of the promotion on Tuesday are reporting that they are being charged insertion fees.

One seller emailed AuctionBytes to warn of the glitch:

"I just took advantage of today's ebay free insertion offer and they're charging .25 cents insertion fee. I had to re click edit listing link at the submit page to work around the fee and get the listing free. Just be sure to check the fee costs on the submit page before clicking submit. Be careful listing..."

Sellers must meet certain requirements in order to be eligible for the promotional rate, but a number of sellers discussing the glitch on eBay discussion forums say they meet those criteria and are still having problems. One seller wrote, "Some of my auctions got through with free listing, some didn't. I even tried relisting, selling a similar, and starting a new listing completely and I still end up having to for to pay some "updated" listing charge even though I qualify under all the Ebay terms for this promotion."

Another seller wrote, "Im getting nowhere with listing. It starts at 0.00 but when I click okay then it changes to 25 cent listing fee. I've tried five times now to list the same thing."

A seller who tried calling eBay customer service was told it was a glitch. Yet another seller wrote, "Every time I see a charge (yes, it's still happening), I just go back and edit (before submitting it) until it finally shows zero...it's working, but takes a few tries for every item."

UPDATE 1/25/11: eBay posted an announcement about the glitch:

"Some sellers were charged insertion fees for items that qualified for the "List Auction-Style Free Any Start Price" promotion. We have now resolved this problem so any new qualifying items listed will be free. We will identify all the items that were incorrectly charged and issue credits before the next billing cycle. Sorry for any confusion this caused and thanks again for your patience while we worked to resolve this."




Comments (24) | Permalink

Readers Comments

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

by: funny thing

Tue Jan 25 11:31:38 2011

Typical Fleecebay canned answer.

"Oh its just a glitch."

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

by: Grifter

Tue Jan 25 11:59:34 2011

Yes, the infamous ebay glitch.
The glitch's that always screw the sellers.

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

by: James

Tue Jan 25 12:23:05 2011

Wow, an eBay glitch that favors eBay. What are the chances of that?

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

by: Patricia This user has validated their user name.

Tue Jan 25 12:31:54 2011

Ebay can't make much money charging listing fees anymore....there are too many other sites that are free to list and they are generating more and more sales each year.  In their greed for fees, Ebay probably missed the boat on this.  They should have instituted free listing fees 3 years ago!!

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

by: Phil A. Delfia

Tue Jan 25 14:49:42 2011

Hmmm... free for sellers who do not have an ebay store.

Should I get rid of my ebay store?

What's the point of having an ebay store anymore?

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

by: another side of the coin

Tue Jan 25 16:51:59 2011

How far you have to bend over depends on what store subscription you have. The basic store subscriber gets it the most. Fixed price you are lost in search. Auctions you either start low and take a gamble or start higher with high insertion fees.

At least with the free auctions, you have only the high FVF. Of course that is if it sells. So why have a store?

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

by: Rich

Tue Jan 25 16:54:36 2011

what if you have a store?  Can you create a second user id that is not a store and get the free listings?  Or do you have to close your store and then reopen it?

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

by: Rick1313

Tue Jan 25 17:33:17 2011

To Rich's post...

A new non-store id (more if you want them) would have to be created to partake in this promo.

No need to close your store.

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

by: Rick1313

Tue Jan 25 17:37:26 2011

And these type of promos will continue if you have an interest in selling in this manner.

It is the norm now on eBay.com.

Actual news will be if eBay.com does not run any listing promo.

The dead/slow period is over and so it is back to norm.

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

by: another side of the coin

Tue Jan 25 21:36:23 2011

@Rich

A few months ago I added another ID but only have a few feedbacks as a buyer. With only a few feedbacks I think it is more difficult getting buyers to purchase from a "new" seller. I am only listing relists and old listings at this time on that ID. I do feel it is a waste of my time but it is worth a shot since I am so tired of few things selling but my eBay invoice increasing.

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

by: Smitty This user has validated their user name.

Tue Jan 25 23:42:47 2011

This ebay page;

http://pages.ebay.com/promo/ListFree2011/

states,<
BR>
''For
sellers listing with any tool other than the latest version of the Sell Your Item form (SYI 3.0), the Promotional Rate will not be shown during the listing process. Instead, the discount will be reflected in the ''View Account Status'' section in My eBay, as well as in your next invoice.''

Which kind of reminds me of some of my early morning visits to our nearby convenience store. There is always a somewhat unsavory crowd hanging about. I often buy those early bird junkies & wine burners a cup of coffee and pass out a few smokes.

Every now and then one of them requests a loan of a double sawbuck with a promise of repayment in just a few days, when their disability check comes in.

Unfortunately, and after 10+ years of ebaying, I've come to trust the crackhead's word above ebay's promise.

Smitty

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

by: Glitchmy*ss

Wed Jan 26 07:07:28 2011

When you program to take advantage it is not a glitch.

Each time you click it is a site hit. No?

Ever watch a monkey eat a banana, he checks it out first before eating it, Why can't these monkeys do the same?

ebay/paypal glitches always benefit them. Statistically impossible if it's an honest mistake, therefore it must be deliberate.

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

by: John

Wed Jan 26 09:17:01 2011

A monkey also peels and eats the banana from the end first. Never from the stem. eBay philosophy is the end justifies the means.

A poster here mentioned opening up a new account to sell because their store listing doesn't get the free promotion.
Just what eBay is hoping for.
End result eBay shows wall street  that their plan is working and new sellers are registering.

If every store owner registered an new seller id to get the promotion....well you guys figure out the numbers, but I would think it would be fairly large.

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

by: maine seller

Wed Jan 26 11:28:25 2011

Just what in the HELL do we sellers with stores get~ NOTHING AGAIN! Just what in the HELL is ebay doing to help its core STORE sellers- Not a GD thing, except to FLOOD the system with ferr listings again so our PAID ADS are swamped again.
Again I ask, is THIS the New Ebay John Donahoe was talking about????
Ebay will NEVER support or acknowledge what built them- their long-term store sellers.
They are really good at MISLEADING WALL STREET, I'l give em that.
Just this morning my NEW Chinese heater ("UTL" LISTED) broke and my cat pulled a button off of a toy and almost CHOKED. No more Chinese ebay items EVER!!
(These products are better than mine JD)????

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

by: Rick1313

Wed Jan 26 12:09:39 2011

As mentioned by John above, the whole free auction listing limits is to get active user numbers up (or try and maintain them at a certain level).

As there is no limit (as far as I know) as to how many id's a person may create, why not have no listing limits and have the user only work with one id?

The answer is obvious and has been obvious since the first seller change of last year.

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

by: 127406

Wed Jan 26 14:58:03 2011

Why isn't the sale for store sellers? The store sellers are left paying for a store subscription and per listing fee? PLUS having to compete against the auctions. It is this kind of precieved unfairness that causes such frustration with seller- Why can't ebay ever see this. Why not give store 100 free auction too?

All the stores seller can look forward to is getting buried below those who list for free-and more tough times in getting any exposure on ebay.

eBay is starting to take for granted all the fees the store subscribers are paying. We won't be around much longer--

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

This user has validated their user name. by: Ming the Merciless

Wed Jan 26 15:12:32 2011

I hope those who were taken advantage of, I mean took advantage of, this "promotion" and were charged will report back next month to let us know whether ebay actually did remove the liting fee charge.

Or is this yet another ebafia bait and switch "glitch" scam that will require a seller to proactively wait a couple of hours on hold to talk to Peggy to get the listing fee charges removed?

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

by: Ira

Wed Jan 26 16:43:57 2011

Thanks, Lisa - it's interesting to see the missteps of some of the larger payers entering new fields. Their entry into the local retail shopping arena also. The new player Lucky Local looks far more interesting than their recent purchase.

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

by: Patricia This user has validated their user name.

Wed Jan 26 17:12:57 2011

I listed a few things and had to refresh the page over and over again before the listing showed 00 fee.  A couple of times when it showed 00 fee the first time I couldn't list it because they said the fee was wrong and tried to charge the fee again.  Funny, this free listing fee business worked flawlessly before ;-)  Ebay never fails to amaze me at the levels they will sink to in order to pick up an overlooked fee here or there.

eBay Sellers Report Glitch in Free Auction Promotion   eBay Sellers Report Glitch in Free Auction Promotion

by: M.E.

Wed Jan 26 19:31:14 2011

Golly gee.  Haven't they already tried that a few times?

Complain here and share the link. Post it to ebay forums, where the victims will see it.

www.ftccomplaintassistant.gov/

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