|Tue Jan 25 2011 11:20:41|
eBay Sellers Report Glitch in Free Auction Promotion
By: Ina Steiner
eBay launched a new promotion in which sellers can list up to 100 auctions with no insertion fees, no matter the auction starting price, as long as they don't have a Store subscription. However, sellers taking advantage of the promotion on Tuesday are reporting that they are being charged insertion fees.
One seller emailed AuctionBytes to warn of the glitch:
"I just took advantage of today's ebay free insertion offer and they're charging .25 cents insertion fee. I had to re click edit listing link at the submit page to work around the fee and get the listing free. Just be sure to check the fee costs on the submit page before clicking submit. Be careful listing..."
Sellers must meet certain requirements in order to be eligible for the promotional rate, but a number of sellers discussing the glitch on eBay discussion forums say they meet those criteria and are still having problems. One seller wrote, "Some of my auctions got through with free listing, some didn't. I even tried relisting, selling a similar, and starting a new listing completely and I still end up having to for to pay some "updated" listing charge even though I qualify under all the Ebay terms for this promotion."
Another seller wrote, "Im getting nowhere with listing. It starts at 0.00 but when I click okay then it changes to 25 cent listing fee. I've tried five times now to list the same thing."
A seller who tried calling eBay customer service was told it was a glitch. Yet another seller wrote, "Every time I see a charge (yes, it's still happening), I just go back and edit (before submitting it) until it finally shows zero...it's working, but takes a few tries for every item."
UPDATE 1/25/11: eBay posted an announcement about the glitch:
"Some sellers were charged insertion fees for items that qualified for the "List Auction-Style Free Any Start Price" promotion. We have now resolved this problem so any new qualifying items listed will be free. We will identify all the items that were incorrectly charged and issue credits before the next billing cycle. Sorry for any confusion this caused and thanks again for your patience while we worked to resolve this."