|Tue Sept 21 2010 14:31:27|
eBay Changes Duplicate-Listing Policy
By: Ina Steiner
eBay announced a new policy change, straying from their promise to give sellers 60-days notice. Here's the announcement from Dinesh from the eBay Announcement Board:
Update: eBay made three announcements chock-full of news. See the bottom of this post for an update.
Starting October 26:
* A new Duplicate Listing policy will be enforced to prevent search results from being dominated by multiple duplicate listings of the same item from the same seller.
* The item offered in a seller's Fixed Price listing must be significantly different in buyer benefit and value from items offered in their other Fixed Price listings. In short, sellers may have one Fixed Price listing per identical item. Multiples of an item must be sold in a single multi-quantity Fixed Price listing.
* Starting October 26, eBay will automatically end duplicate Fixed Price listings, keep the best performer, and credit Insertion Fees and listing upgrade fees for the ended listings. Sellers who continue to create duplicate listings for identical items may be subject to a range of additional actions including listing cancellation, loss of fees, limits on account privileges, loss of seller status, and account suspension.
* You may want to take action now to cancel your duplicates and add the quantity to your best performer before October 26 to ensure continuous selling. To help you quickly and easily identify your duplicate listings, a duplicate listing look-up tool will be available in the next couple of weeks. Be sure to check back for an announcement. Here's where you'll find a link to the tool when it's available.
* Newly listed Fixed Price listings will no longer receive an upfront allotment of impressions in Best Match search results. The clear advantage for all sellers will be to list quantities of the same item in one low-cost, multi-quantity Fixed Price listing.
* For sellers with more than one user ID, the one-listing rule per seller applies across all selling accounts - i.e., the seller can have one listing per item, not one listing per user ID.
* The new policy does not apply to Auction-style listings.
Here's a link to more information, and eBay subsequently posted another post....
Update: eBay made three announcements chock-full of news. Here's what sellers may find most interesting:
1) Beginning October 26, a new Duplicate Listing policy will be enforced to prevent search results from being dominated by multiple duplicate listings of the same item from the same seller. (see above)
2) Beginning in November, eBay will automatically give sellers 5 stars for Shipping Time DSRs when you: specify 1-day handling time, upload tracking information by the end of the next business day after the buyer’s payment clears, and we know your package arrived within 4 business days from when the buyer pays (or arrived by your estimated delivery if that was earlier).
3) eBay will also give sellers 5 stars for free shipping for items that qualify (this had already been previously announced).
4) Beginning in late October, sellers will have easy access to a streamlined reporting hub to share with eBay their full experience with a buyer. "Though it won’t be public or visible to buyers, the information you provide will be used by eBay to help identify and take action against these buyers and sellers. They may be suspended or placed on restriction and their feedback and Buyer Protection cases removed from your account. Starting in November, you’ll also see on your Seller Dashboard the number of times negative Feedback, low DSRs, and Buyer Protection cases were removed from your account due to seller reporting and eBay’s detection methods."
5) Buyers prevented from opening cases too soon: "Additional checks will be in place to ensure a reasonable window of time for delivery before a buyer can open an eBay Buyer Protection case for an item not received or item not as described. When you upload tracking information and delivery is confirmed, buyers will not be able to open a case for item not received.
6) Some cases removed from your performance record: When a buyer opens a case, it’s important to reach out to resolve the issue promptly. Any escalated case found in your favor will not count toward your seller performance requirements. For Item Not Received (INR) cases, your seller performance requirements will be protected if you upload tracking information to eBay before a case is filed, ideally within 24 hours of the buyer making payment.
7) It's completely free to list in a few new categories (n iPod & MP3 players, Global Positioning Systems (GPS), and DVDs, HD DVDs & Blu-ray), but sellers must use catalog to list items in those categories.
See the eBay Announcement Board for the fulltext of all three posts, and let us know what you think!