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Tue Aug 24 2010 13:10:42

eBay to Change Stance on Shipping DSRs?

By: Ina Steiner

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An eBay buyer said they came across a new feature when attempting to leave feedback for Top Rated Sellers on eBay. They said they were unable to leave sellers shipping DSRs if they offered free shipping. Instead, eBay automatically gave the sellers a five-star rating in the shipping field.

"I see it on a 57,000+ TRS and a 1103 TRS. I'm going to have to test it on a non-TRS later," he or she wrote, and speculated that perhaps they had been included in a test eBay was running.

Sellers have long complained to eBay that buyers sometimes leave less than 5 stars on shipping DSRs when free shipping was offered, which they said defeated the purpose of letting buyers rate shipping costs.

We've sent a question to eBay, is anyone else experiencing this?




Comments (33) | Permalink

Readers Comments

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

by: KatyDid

Tue Aug 24 13:36:49 2010

Wow, if that's true I will seriously consider switching to free shipping.

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

by: Ima Rosebush

Tue Aug 24 13:44:36 2010

Surely this is some sort of mistake. It cannot stand!! Someone at eBay will lose their job over THIS one! Heads-will-roll!

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

by: Doris Knight

Tue Aug 24 13:50:35 2010

Wow. A crumb.

We're so starved for any good news, I won't reject this crumb (if it's true).

Will this be retroactive? Sellers who offer free shipping (ie: shipping-included-in-the-price)have been screwed on this from DAY-1, and eBay is the one who has benefited by getting FVFees on the higher "shipping-included" price.

If this is the new policy, then it needs to be more meaningful and should apply retroactively. They can do it! Its not impossible. They have records of which sales offered free shipping and which one/s of those same sales received less than 5-stars for the Shipping Cost DSR.

This needs to be fixed. It's only fair.

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

by: Lies Lies All Lies

Tue Aug 24 13:54:46 2010

Simply it's not true. We always leave 1's on free shipping(did so again today at 5 am est)because we want sellers to know that they should LEAVE eBay. Just helpin' the cause.
Push um out push um out WAAAY Out.

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

by: Dman

Tue Aug 24 14:17:59 2010

Does this mean items shipped ''free'' will never be delayed and that they will always arrive promptly?

Just more uneven treatment of sellers, those that will not or can not offer free shipping will still be subject to punishment by the buyers and Ebay because of how quickly the carrier delivered the package not how quickly the seller got it into the pipeline.

If you thought sellers who printed their shipping labels and then waited a couple days before taking down to the post office were bad before, just wait, those sellers will be using the entire 4 days your labels is good for and making less frequent trips to the post office now. Cause you know it does take time, gas and effort to get those packages to the post office.

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

by: buyalot!

Tue Aug 24 14:29:37 2010

@Dman: The Shipping Time DSR can still be left.

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

by: Charlotte Schwebb

Tue Aug 24 14:35:42 2010

@Dman...

This appears to be a story suggesting that sellers who offer free shipping might receive automatic 5-star ratings ONLY for the S&H Charges category.

I do not believe that this will have any affect on a buyer's ability to rate sellers based on "how quickly the seller got it into the pipeline".

From the looks of things, buyers are still free to punish sellers with impunity when the post office takes too long with delivery.

This proposed change with regard to free shipping doesn't seem to apply to your concerns.

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

by: black*max

Tue Aug 24 14:50:58 2010

I tested it and I was able to leave 1* for 3 separate sellers.

Two of the sellers were TRS so the delivery one star went through - no matter what.

I don't care if sellers leave or not, I ding stars because that's how I level the playing field.

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

by: Troglodyte

Tue Aug 24 15:20:13 2010

Those who ding a seller's star ratings for kicks are idiots.

I look forward to seeing you in court.

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

by: ZZTopshlf

Tue Aug 24 15:47:55 2010

It is amazing to think that it takes the braintrust at ebay this long to get around to doing this. FREE can't be any better, so why should a buyer be able to say otherwise when it comes down to rating the ''shipping cost.''

Things must be really going downhill for these guys to start doing things that actually make sense.....

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

by: Departing seller

Tue Aug 24 16:19:22 2010

Too littleBay... too lateBay.

At the very least, Amazon has to send John Donahoe a ''Thank you'' note.  
Donahoe is truly an ass to eBay sellers and an asset to Amazon.

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

by: JAV This user has validated their user name.

Tue Aug 24 17:12:05 2010

There is no "free shipping"

Sellers just wrap it into the product price.

eBay does not make any money from shipping fees.

Now they will get their cut by sellers paying more in FVF's.

Upset buyers will now just leave a lower DSR in another category.

Not much gained for sellers but eBay comes out ahead as usual.

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

by: bigun

Tue Aug 24 17:21:32 2010

You folks that hate ebay so shouldn't spend so much time on the boards and spend the time making all that money on your other venues!
Anyone who leaves low marks just because they can is a little sick in my opinion.

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

This user has validated their user name. by: Tula

Tue Aug 24 20:15:00 2010

Yikes! Here are two that are particularly frightening examples of "allowed" feedback extortion.

"A buyer says he or she will leave negative Feedback or DSRs unless the seller gives a full or partial refund for an item.

A buyer feels the shipping costs are too high and says he or she will leave negative Feedback or DSRs unless the seller lowers the shipping costs."

*sigh*

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

by: Esteban

Tue Aug 24 21:30:08 2010

I just noticed this today:

http://i21.photobucket.com/albums/b254/OC-Hobbies/FreeSh
ipbmp.jpg

Personally,
I welcome a 5 star default for free shipping.  It was unacceptable that a buyer could ding the seller for FREE shipping.  

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

by: buck efay

Tue Aug 24 21:59:29 2010

For those that don't know, Black Max is one of the leading board trolls on Ebay's boards. Ignore him like everyone else does.

For those too dumb to figure it out: Free Shipping means YOU WILL PAY MORE! Because the seller now has to pay Ebay an FVF on the shipping & if you think they aren't rolling in that cost too, you are stupid. You are actually paying about 10% extra for your wonderful free shipping, LOL!
The Chinese seller offering free shipping in his titles (only to his country) & charging $8 for shipping to the USA just got over though, because Ebay has told me there is nothing wrong in gaming the search in this fashion.

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

by: James

Tue Aug 24 22:08:13 2010

black*max is the user name of a regular on Seller Central. Could be an impersonator or could be one in the same. If you know this poster then you know what agenda they have.

Regardless, anyone who would leave one star just to screw with a sellers feedback is a low life. It's just the type of user eBay seems to cultivate these days.

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

by: Lawrence A Dickerson

Tue Aug 24 23:07:04 2010

I am saddened to see the several remarks saying that they give sellers 1 for no reason,even to level the playing field.I can't say what I actually feel out of respect for this wonderful  site but you folks are truly sick in the head.I would even go so far as to say that you are jealous that others may fare better than you so bring em down to your level even if it costs them good hard saving in lower fees.

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

by: mickeyfinn This user has validated their user name.

Tue Aug 24 23:26:52 2010

While on the surface, giving 5 stars for 'Free Shipping' seems obvious .... I have one question:

WHAT do you do if the seller doesn't pay the correct postage - and the buyer has to chip in to be able to collect their goods?

eBay to Change Stance on Shipping DSRs?   eBay to Change Stance on Shipping DSRs?

by: Me This user has validated their user name.

Tue Aug 24 23:47:27 2010

JAV said:
''There is no ''free shipping.  Sellers just wrap it into the product price.''

Wrong.  Sellers who offer one-of-a-kind pieces, such as original artworks, very rare items, or vintage items absolutely cannot roll their shipping costs into the selling price.  

When the exact same item is offered by multiple sellers, the seller can offer free shipping and raise prices because the buyers can easily compare the total cost of different listings.  But when an item is uncommon, the buyer cannot compare listings, and the price they're willing to pay for such an item does ~not~ go up.

That doesn't make any sense logically, I know, but buyers are often illogical (witness the well-known phenomenon of pricing items at $9.99 rather than $10.00 for one example).  

Take sellers of original artwork for example.  I'm one of them.  

Two years ago, I was selling every piece I could paint for an average of $195--and that price was rising steadily as my following developed.  With a net of $135 on each, I was netting $100,000 a year.  

Now, after the havoc of John Donahoe's disastrous, foolish ''disruptive innovation'' I'm selling paintings for $7 net apiece, for a net of $5,500 a year.  If I didn't have to offer free shipping, that profit would increase to $25,000 net.  Not exactly a fortune, but I could live on it.

Instead, I jumped the sinking eBay ship after the core dump this past April, and I'm starting a different business entirely.  It's very sad.  I made ~a lot~ of money on eBay--for me and for eBay.

EBay lead this cash cow to slaughter but I escaped the chute and am gamboling across the green grass on the other side of the fence.  

EBay will die (~is~ dying!), and John Donahoe will go merrily on his way with our money lining his pockets.  He doesn't care about me or you; he earns his pay by fooling Wall Street, Ebay's Board, and EBay's stockholders into thinking his 3 year turnaround plan is working.  This sleight of hand is utterly ruining people's livelihoods, reputations, and families, and ~he doesn't care~.

Sheesh.  Though I'm a loyal reader of AuctionBytes, I've never ranted here before, and I didn't mean to this time.  I'm sorry my post turned into such a tirade, but...but I've been on eBay since 1998 and earned 100% positive feedback as a seller while having a great time working hard.  I guess I'm bitter.  I daresay ol' John Donahoe would be too, if he were in my situation--a recent divorcee with little girls to support, as I do, and ~me~ blithely dicking with ~his~ livelihood to the point of destruction.  Well...he would be bitter if he had a conscience.  Which he clearly does not.  

Anyhow...free shipping ~does~ indeed hurt.  For me, it's the difference between utter poverty and being able to feed and clothe my kids.  




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