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Tue Aug 24 2010 12:20:15

eBay to Prominently Display Estimated Delivery Times on Listings

By: Ina Steiner

Sponsored Link

eBay will begin prominently displaying four new shipping terms on all listings on eBay.com. Beginning in September, eBay will display shipping services along with estimated delivery times prominently on the item page and in checkout. It will classify all shipping methods into four standard terms:
  • Economy
  • Standard
  • Expedited
  • One-day
eBay advised sellers who currently use "Standard Flat Rate Shipping," "Expedited Flat Rate Shipping" or "Other (see description)" to make sure their carrier's published delivery estimates matches the shipping times eBay will be using for estimated delivery. eBay told those sellers, "You may want to change your listings - and possibly your services or handling time to stay competitive and set the right expectations for your buyers."

eBay announced several major changes today, a blatant violation of its commitment to give sellers 60 days notice of major policy changes. In fact, I would call the news coming out of eBay today, "Seller Release 4."

There are a number of changes that appear on a page linked to from an announcement about third-party checkout:

- a ban on Third Party Checkout (link);

- display of estimated delivery time using new terminology (this was announced in July, see update below);

- a pilot test of a sales tax calculator for high-volume sellers (link);

- control over shipping to Hawaii, Alaska, US protectorates and APO/FPO addresses;

- Expanded credit/debit card processing through merchant accounts (link).

Here is more information - read it thoroughly, as it may contain news that impacts you as early as September!

Link to eBay announcement

Link to Overview page

Update 8/24/10: eBay responded to my post that its news today did not give sellers 60 days notice to prepare for changes. spokesperson Johnna Hoff wrote:

The basis behind Seller Releases is that we bulk together major changes that require action by sellers with at least 60 days notice. Third Party Checkout retirement affects a small percentage of sellers, and we are giving these sellers and our trusted third-party partners extra time to prepare for this change, which doesn’t take effect until June 30, 2011.

Also, we previously announced shipping terminology and shipping controls with our Fall Seller Update (10.3). The sales tax calculator is a test; both it and the expanded credit/debit card processing are enhancements for eBay Checkout functionality, designed to make the transition from third-party checkout to eBay Checkout smoother for affected sellers.

It's true eBay had already announced shipping terminology and shipping controls in July as part of its Fall Seller Update - see this page.




Comments (9) | Permalink

Readers Comments

eBay to Prominently Display Estimated Delivery Times on Listings   eBay to Prominently Display Estimated Delivery Times on Listings

by: Ima Rosebush

Tue Aug 24 12:40:03 2010

Ina observed: ''eBay announced several major changes today, a blatant violation of its commitment to give sellers 60 days notice of major policy changes''

You are quite right, Ina. Today's actions serve as further proof that eBay has little regard and NO RESPECT for the Sellers.

eBay demands that Sellers strictly comply with eBay policies, yet this is something that even eBay itself cannot manage to do.

Once again, we have a haphazardly thought-out policy that's RUSHED into enforcement. Sellers have very little time to get their listings in order or to make the necessary adjustments.

Ultimately, this will have a negative impact on the Sellers and (as always) when the Sellers suffer unfairly, eBay benefits.

eBay to Prominently Display Estimated Delivery Times on Listings   eBay to Prominently Display Estimated Delivery Times on Listings

by: ebay can kiss my ass

Tue Aug 24 13:15:45 2010

Total agreement here. I've been a seller for over 7 years and, yeah, the usual litany of how the place has fallen to pieces, continues to be unfair to sellers, and now this--blatant disregard for their own policies.

Having recently been kicked off the disucssion boards for my own blatant violations (and rightfully so--I used the cussword 'wtf' and used other IDs to continue posting), my general distaste with this company is magnified daily.

As I've said before, eBay can kiss my ass. (please note that on eBay even saying 'ass' or 'a$$' or even the common acrony 'wtf' can get you in dutch with the established policy of the discussion boards.

Scwew em!

eBay to Prominently Display Estimated Delivery Times on Listings   eBay to Prominently Display Estimated Delivery Times on Listings

by: Andy Chase
Web Site

Tue Aug 24 14:02:56 2010

The basis behind Seller Releases is that we bulk together major changes that require action by sellers with at least 60 days notice. Third Party Checkout retirement affects a small percentage of sellers, and we are giving these sellers and our trusted third-party partners extra time to prepare for this change, which doesn’t take effect until June 30, 2011.

We previously announced shipping terminology and shipping controls with our Fall Seller Update (10.3). The sales tax calculator is a test; both it and the expanded credit/debit card processing are enhancements for eBay Checkout functionality, designed to make the transition from third-party checkout to eBay Checkout smoother for affected sellers.

eBay to Prominently Display Estimated Delivery Times on Listings   eBay to Prominently Display Estimated Delivery Times on Listings

This user has validated their user name. by: Mercy the Mingless

Tue Aug 24 19:02:11 2010

Ebay has changed their definition of ''Feedback Extortion'' with ZERO days notice.  

All sellers are in jeopardy as the new policy allows buyers to extort money/''partial refunds'' by threatening negative feedback and/or low DSR's for sellers.  Some would say that is a ''major change that calls for action by sellers''.

There is a thread on Seller Central about it titled ''Ebay Redefines Extortion''.

Not for the faint of heart.

http://pages.ebay.com/help/policies/feedback-extortion.h
tml

eBay to Prominently Display Estimated Delivery Times on Listings   eBay to Prominently Display Estimated Delivery Times on Listings

by: another side of the coin

Tue Aug 24 19:49:29 2010

The feedback ''allowed'' extortion is sickening and beyond scary. If this doesn't show the small and medium sellers they are not wanted, then nothing will. So blatant in spelling it out that buyers can use any measure to get full and partial refunds, get free or reduced shipping and the only thing they have to do is show that they returned something, anything back to the seller. Another slap in the face to the seller is still against the seller under the ''not allowed''.

A seller refuses to ship the item or refund the buyer unless the buyer leaves good Feedback or detailed seller ratings (DSRs).

A seller refuses to let a buyer use a warranty included in the listing unless the buyer leaves a positive Feedback or good DSRs.

I would think this is only common sense and the majority of sellers wouldn't even resort to this. Notice that the allowed list is so much longer than the not allowed. It looks like they were grasping at straws in trying to come up with the not allowed list.

eBay has twisted and turned every positive into a negative. Remember when we all thought good things about eBay, we loved, had fun and made money. Now it is like driving into a dark threatening cloud.

eBay to Prominently Display Estimated Delivery Times on Listings   eBay to Prominently Display Estimated Delivery Times on Listings

by: Gail
Web Site

Tue Aug 24 21:58:49 2010

I find ebay's standardization of mailing times and terms almost humerous (but then I don't sell on ebay anymore). Considering that the majority of packages are probably being shipped through the USPS, would someone please explain what 'economy', 'standard', and 'expedited' mean? The PO does have a One day delivery option which costs way more than most people want to pay but none of the other terms line up with actual mailing classes, either that or I've been missing the economy mail for a long time--I would love to use economy mail but I am stuck with first class or the occassional media or priority mail. I'm surprised no one has even commented on this yet. These are meaningless terms and will have meaningless approximate delivery times especialy when applied to those sellers that still only want to mail stuff once a week. Customer wants 'economy' mail to be delivered in a week with these sellers and the item doesn't even get mailed till past it's delivery date. More sellers are going to get nailed with this in feedback and it also shows the total lack of knowledge on shipping that sellers have to cope with on the part of the ebay 'team'. Nuts to ebay!

eBay to Prominently Display Estimated Delivery Times on Listings   eBay to Prominently Display Estimated Delivery Times on Listings

by: buck efay

Tue Aug 24 22:03:42 2010

These are the same idiots that tell Ebay buyers that USPS delivery confirmation is tracking, so what do you expect? It's been proven over & over again Ebay will do anything for a buck. They are now in their death throes. Poster child for the Diamonds BUY only sells about 16% with all ebay steering them traffic, that says A LOT!

eBay to Prominently Display Estimated Delivery Times on Listings   eBay to Prominently Display Estimated Delivery Times on Listings

by: another side of the coin

Wed Aug 25 14:58:35 2010

Of course this is eBay's way to confuse both buyers and sellers even more. Buyers just want their item and most know priority and first class. They may not know how many days or the latest USPS increase. However I believe the majority will have no idea the difference between economy, standard and expedited. I am not sure myself and have been selling for over 8 years. As usual eBay loves to complicate the site with all their anal retentive rules and changes.

eBay to Prominently Display Estimated Delivery Times on Listings   eBay to Prominently Display Estimated Delivery Times on Listings

by: Rich

Wed Aug 25 22:19:15 2010

For such a simple but great concept, this has gotten incredibly confusing.  If fee hikes, bogus feedback/dsr rules, max shipping garbage and other bad policy doesn't get people to quit; then it'll be mass confusion with sales tax calculator, shipping time rules, 3rd party check out and whatever else.  The new change e-mail will be deleted and ignored--just no time to remember all this



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