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Thu Aug 12 2010 09:47:33

Will Standardized Shipping Display Help or Hurt eBay DSRs?

By: Ina Steiner

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eBay Germany will begin displaying one of three shipping services to give buyers an indication of how long it would take their items would be delivered. eBay will factor in the processing time as provided by the seller and the shipping time based on shipping method and will display either "Saving Shipping" (4-6 business days); "Standard delivery" (1-3 business days); or "Express Shipping" (1 business day).

(See today's AuctionBytes Newsflash article for more information.)

eBay.com is also planning to implement this policy. Is it a good way to set buyers' expectations about delivery time, or will it lead to problems for sellers? And if eBay sets delivery time prominently in the checkout flow, should sellers be rated on how fast the item gets to the buyer, or only by how fast it took them to get the item into the shipping stream?




Comments (106) | Permalink

Readers Comments

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

by: Neil

Thu Aug 12 10:12:01 2010

Sellers should be rated only by how fast it took them to get the item into the shipping stream?

But buyers will be buyers and rate sellers based on the shipping carriers performance.

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

by: Joey

Thu Aug 12 10:13:32 2010

I think it will hurt DSR scores. If I'm in NY and ship a Priority Mail package to CA, will the buyer expect to receive delivery in 1 or 2 days? I think this will set unrealistic expectations for buyers. Unfortunately, a seller's discounts and TRS status is based on DSR's. I believe that now more than ever a seller will be judged on how well the post office does its job.

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

by: eBay Addict

Thu Aug 12 10:28:48 2010

I'm a regular buyer on eBay, and welcome this change. I wish they would make it live before the holidays! Sellers should understand that customers don't want to hear about the problems they have with eBay. We really don't care. We want our items. If you want to complain, go hire a shrink.

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

by: unknown This user has validated their user name.

Thu Aug 12 10:36:47 2010

And if eBay sets delivery time prominently in the checkout flow, should sellers be rated on how fast the item gets to the buyer, or only by how fast it took them to get the item into the shipping stream?

That this is even a question is rediculous.

Since the post office does not guarantee delivery of anything beyond the most expensive express mail, why are sellers held to that standard for everything? And at Christmas? My slowest domestic priority mail delivery was 2 years ago, the beginning of December. It took 17 working days - over 3 weeks - to go 22 miles away. But I should be 'punished' by ebay because of a situation like that?

If buyers have a problem with USPS delivery times, they should deal with the carrier. If I say I ship within 2 days, and do what I say - I should not be 'punished'.

And what's really pissing me off about this - I hire ebay to host my auctions. WTH am I saying 'getting punished' by them?

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

This user has validated their user name. by: Pete

Thu Aug 12 10:52:24 2010

@eBay Addict

and just how is this going to help you receive the item?, you are like many dumb..YES dumb eBay buyers who believe the seller actually personally delivers items and the post delivery service is nothing to do with how your item arrives.
With the vast majority of buyers on eBay unable to read(or write their address correctly) this will make no difference to anything..just eBay messing sellers around more (as all listings have to be UPDATED YET AGAIN)

eBay is just a pathetic mess

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

by: Scott

Thu Aug 12 10:58:30 2010

''Sellers should understand that customers don't want to hear about the problems they have with eBay. We really don't care. We want our items. If you want to complain, go hire a shrink.''

You are the reason for a blocked bidder list.  You are also the reason why fewer sellers of antiques and collectibles are interested in selling their wares on eBay.  Buyers like yourself are like the occasional customers in my antique mall who allow their children to run wild, leave trash in the booths, have no respect for vendors items and probably shop-lift at ever opportunity.

Hey, Veruca Salt, If you want your item now, now, now, go to Wal-Mart.  Plus, you can use it once, and return it.  Which, I'm sure you do, frequently.

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

by: RicRoe

Thu Aug 12 10:59:36 2010

If anyone needs additional proof that eBay is out to see buyers destroy sellers reputations, this is a prime example.

eBay wants to set buyer expectations of sellers based on a carriers stated time frame, and have buyers rate sellers based on the actual time frame of a delivery.

There are numerous reasons not to proceed.

First eBay is once again setting buyer expectations and their ratings of sellers based upon factors that the seller has zero ability to control.

For some reason, eBay seems oblivious to the fact that once a seller delivers a package to a carrier, the amount of time to transport the package from point A to point B is controlled by the carrier and not by the seller.

How well the carrier performs to their own advertised standards is in no way a reflection of the sellers performance, yet eBay continues to have buyers rate sellers on this metric because doing so helps eBay eliminate sellers from receiving discounted fees.

Second, eBay is setting buyer expectations without considering outside factors which can and will be beyond both the control of all parties. Extreme weather conditions, seasonal peaks in shipping traffic, carrier financial issues and logistics all can contribute to delays in processing shipments. Setting buyer expectations based on a best case scenario sets buyers up[ to be disappointed and leaving the seller to suffer the consequences.

eBay's incompetent management needs to look in the mirror and ask themselves why they continually  set up sellers for failure.

Management knows full well that rating criteria for shipping is not controlled by the seller but by the carrier and that rating the seller based on the carriers performance or lack there of is patently unfair to their sellers.

There is little doubt that eBay will proceed with this process and will likely fail. However, by the time they get around to rolling back this failed policy, many sellers will experience loss of discounts and suffer financially for eBay managements defective decision making processes.

eBay needs to get out from between the buyer and seller and focus it's limited attention span to bringing more buyers into the marketplace.

For the better part of three years we have been hearing how these improvements are designed to do just that. In the same time frame, we have seen the marketplace shrivel and contract due to poor management and their consistent miscalculations.

If or when eBay management shows that they understand the business they are allegedly in control of, the long string of ill conceived business killing policy changes will finally come to an end, and the process of rebuilding eBay can begin.

Until then, sellers will continue to be subjected to foolish and senseless changes which will further destroy the buyer - seller relationship.

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

by: Consignment Pal Resale Directory
Web Site

Thu Aug 12 11:13:09 2010

Agree with many comments above. This will hurt shipping DSRs when the shipping carrier does not meet the buyers perceived ''guaranteed'' (NOT) delivery date.

Might work in Germany, but the US is larger than Germany and has Priority zones that make this NOT work if buyer & seller are on opposite coasts.  

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

by: james taylor

Thu Aug 12 11:15:57 2010

Do you ever complain about how long it takes in line at the post office? Why would the post office be efficient 99% of the time? I ask this as this is the standard that sellers are held to but as we all know the post office is not a 99% type business. The customer is lower then the govt. mandated breaks, hours, and delivery is low on the list of concerns. We ship out about 300k packages a year with the post office and we see their slow deliver times, bungled deliver to verified addresses, ect. If there is no way to make sure that an item will get there in 2-14 days no matter what method you choose with the post office then how can we be judged by how good deliver is in a particular area? Take a survey of businesses out there and ask them why they use UPS/FedEx/DHL? Is it because the post office does not exist, no its because of the service or deliver time, ect. Does ebay know that the post office is not hiring new employees for the ones that retire, the USPS business is slowing so what will happen with delivery times when the delivery persons have bigger and bigger routes with less mail to each house/business delivery times will get longer as there is more of a commute between all the locations.  Ebay is pinning their hopes that the USPS will somehow do better? Do they not live in the same world as the rest of us? Have they been to a post office and not waited in line with one postal clerk at the window but 5-6 walking around with coffee. No other ecommerce company is doing DSRs with delivery time, ebay is really leading the pack, just look at their numbers, leading it right into a wall.

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

by: eBay Addict

Thu Aug 12 11:56:47 2010

@Pete

If you consider your buyers dumb, then I think eBay is right to squeeze you out. You don't belong on their platform. As a buyer, I have eBay's ear. As a seller, you're just a commodity, and I can pick from hundreds who are selling the same thing, but will provide a better buying experience.

You and other sellers like you just don't get it. Buyers (and eBay) are sick of the excuses and the rants. We really don't want to hear about the labor pains, we just wanna see the baby. And in this instance, your baby can't be delivered on time! ROFTL!!

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

by: Average Bowler

Thu Aug 12 12:11:15 2010

Oh good lord! Another nightmare in the making! BOHICA!

Coast-to-coast delivery ALWAYS takes longer, and many buyers tend to ONLY look at the smallest number whenever the delivery time is estimated at 1-3 days.

It may SAY ''1-3 days'' but the buyer SEES ''1 day''.

My shipping confirmation emails ALWAYS give an estimated delivery time that's ONE DAY MORE than coast-to-coast shipment. That way, my Buyers don't have unrealistic expectations! And if it arrives a day late, then it's still ''on-time''. If it arrives on-time, then they perceive that it has arrived ''early''.

eBay cannot assume that the USPS runs a tight-ship!! Sellers **WILL BE PUNISHED** by buyers whenever the post office fails to do their job within the exact dates provided by eBay.

AND ANOTHER THING::: Will this change require me to RE-LIST everything again? What BS!!

Apparently eBay believes that I have ALL THE TIME IN THE WORLD to spend all day long relisting every item.

Apparently eBay realizes that when we cancel listings early and relist them, eBay gets DOUBLE the listing fees.

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

by: On Lies and Secrets This user has validated their user name.

Thu Aug 12 12:23:39 2010

I don't think it has ever been a good idea to set either the fee discount or level of service (''exposure'') a seller receives for a listing that they pay for on a subjective measure of a buyer's 'satisfaction' with shipping.  Some people become completely irrational about shipping prices and delivery times.  Some people are never 'satisfied' and although they are entitled to their opinion, another person's business shouldn't be damaged because of it. IMO, the DSRs as they are currently articulated and used are completely irrational measures (partly because they appear to presume that all buyers are rational).  It is my understanding that the language of the law in weighing matters of justice often talks about a ''reasonable'' person or conditions that are ''reasonable''.  I think the prevailing legal standard is ''reason'' and not 'satisfaction' for good cause.

eBay Addict stated the following: '' Sellers should understand that customers don't want to hear about the problems they have with eBay. We really don't care. We want our items. If you want to complain, go hire a shrink.''

I think the poster is entitled to his/her opinion, but as an occasional buyer from sellers on ebay, I disagree with the sentiment wholeheartedly.  I am very concerned about the conditions that sellers endure for many reasons including enlightened self-interest.  I think the stupid rules, unfairness, needless oppression, endless rule changes, constantly increasing fees and other burdens that ebay management heaps onto the shoulders of sellers finds its way into the prices of goods and the quality of service.  If a seller loses a fee discount because of low DSRs from an unreasonable/scamming buyer, then the prices of goods go up.  If a seller gets scammed out of an item because of fraudulent buyer, then they have to factor loss into the price of goods which go up.  Because ebay inserts itself into each transaction in a clumsy and stupid way, the ability of a seller to offer good, personalized service is diminished.  Responsible buyers are the ones who really pay for the actions of the growing legion of scam buyers, careless buyers and unreasonable buyers on ebay and ebay management encourages this dynamic in how they run the site.

IMO, buyers and ebay shareholders pay a very heavy price for ebay management's gross incompetence, ignorance and greed in its mistreatment of sellers.

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

by: Average Bowler

Thu Aug 12 12:29:51 2010

*** If you consider your buyers dumb, then I think eBay is right to squeeze you out.***

Here's the thing... eBay holds sellers to exceedingly high standards (and that's fine) but when those standards DEPEND ON the buyer being able to read and comprehend, and when the seller is punished when buyers do not read or comprehend, then it's unfair to the sellers. (I think you're probably smart enough to realize this, and you're just trying to be confrontational to get a reaction.)

*** I can pick from hundreds who are selling the same thing, but will provide a better buying experience. ***

Well, that reveals MUCH MORE than you probably realize. If you're looking for the mass-market Chinese junk, then you're probably not the type of buyer that Pete would want to deal with anyway. Avoid each other and you'll BOTH be happy.

*** We really don't want to hear about the labor pains, we just wanna see the baby.***

Again, very revealing. More proof of the existence of selfish, unreasonable and irrational buyers who have unrealistic expectations. These types of buyers are living in a fantasy world if they believe that they can get someting for nothing, and if they think that honest mom-and-pop sellers are as fast and efficient as Amazon.

*** And in this instance, your baby can't be delivered on time! ROFTL!! ***

Ridicule and taunt... nice!

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

by: Cora Folgers

Thu Aug 12 12:31:21 2010

When shopping on E-bay here are your choices:

1) Good
2) Fast
3) Cheap

PICK TWO!

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

by: Ahwooga This user has validated their user name.
Web Site

Thu Aug 12 12:34:34 2010

Agrees with @Average Bowler

Also, I think @Pete is a normal consumer. He paid, he wants.

Unless you know the struggles of retail, you will never understand or care about the challenges retailers face everyday.

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

by: Patricia This user has validated their user name.

Thu Aug 12 12:37:36 2010

No matter what they do...bottom line is if they go by time the item was delivered instead of date it was stamped as having been mailed - they are being outright unfair to sellers!  There is no other word for it.  They are allowing the beating of sellers without real reason.  Shows the childishness of Ebay's management not to be able to grasp and understand the concept here!  Same childish reasoning that allows buyers to ding shipping cost stars when the shipping was free!

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

by: Kelly

Thu Aug 12 12:38:37 2010

Great! Another way to punish good sellers! If ''eBay will factor in the processing time as provided by the seller and the shipping time based on shipping method'', that means that my stated ''handling time'' will come into this calculation. Guess I will change my handling time from ONE day to THREE, so when my buyers receive their package a day before ebay states it should arrive, they *might* not take it out on my DSRs. If you can't make buyers understand how the postal system works, maybe I can at least fool them ;)

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

by: Buyers Are Poison

Thu Aug 12 12:57:47 2010

Just ignore the buyer's demands on corrupt ebay. We block typical loud-mouth know-it-all buyers like those in this blog all the time AND report them to ebuyerfeedback.com.
And if they happen to cross paths with us we show them who is in charge (US) VERY fast and swift. Do Not take any guff from lousy ebay buyers.

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

by: Helena

Thu Aug 12 12:59:50 2010

@Patricia ---

Have you seen these? It's not a perfect solution, but it helps me.

http://tinyurl.com/link-to-a-bonanzle-seller

Will Standardized Shipping Display Help or Hurt eBay DSRs?   Will Standardized Shipping Display Help or Hurt eBay DSRs?

by: another side of the coin

Thu Aug 12 13:16:15 2010

This just shows the vast difference between Amazon and eBay. Amazon is professional and shows buyers a more than reasonable delivery time. I have always received my items from sellers on Amazon way before the time displayed. eBay is ONLY doing more number crunching to suck sellers dry. That is what MBA's do. How can we eliminate seller discounts?

MBAs should never run any consumer oriented business especially one that consisted of a unique community of buyers and sellers.

Trying to change the entire business model of a very successful company that had the entire world market is insane. eBay is no longer a standout.

With all the continuing changes day by day it is becoming just a shell of what it was in its glory days.

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