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Sun Aug 1 2010 21:44:06

eBay Publishes Item Delivery Date in Feedback Flow

By: Ina Steiner

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According to eBay Seller Advocate Jim ("Griff") Griffith, eBay is now alerting buyers to delivery dates in the Leave Feedback flow. Griff made the announcement on his Facebook on Thursday and included a screenshot. 

Shipping is a sensitive area for eBay sellers, as they are rated by buyers on delivery times even when delays are the fault of the carrier. Adding a reminder to buyers that the item was delivered at the time they are leaving feedback was generally viewed positively by Griff's Facebook friends.

One seller wrote in a comment on the Facebook post that she liked the concept of the notification, but that it would be better if the message read "according to Post Office records" instead of "our records," stating that the message was ambiguous as currently worded. 


Another seller that she would prefer to see eBay post the date the item shipped, which sellers have control over. "We have no control over how fast USPS gets the package there (especially international packages which can take a while to leave the United States and then a while to clear customs) so, if the package takes a while to arrive, eBay posting when the item was delivered can make it look like the seller didn't perform."




Comments (41) | Permalink

Readers Comments

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

by: L

Mon Aug 2 00:07:23 2010

A small percentage of delivery confirmation packages delivered by USPS never have a final delivery scan recorded. This is mostly due to carrier negligence or scanner equipment malfunction. (If a label is un-scannable due to bar code legibility issues, they are supposed to key in the conf # manually.)

So here's my paranoid seller's point:
Now that delivery completion will be highlighted on a buyer's ebay page, will some buyers notice the occasional lack of a confirmation record, and, then decide to claim the item was not received.

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

by: not for sellers

Mon Aug 2 00:17:26 2010

This isn't for sellers, it's to try and help curb the amount of false non received claims filed through paypal.

Kind of gives the scammer a heads up, they can't use that excuse so please come up with another one to try and get your item free.

They should give pointers on the best excuses to get stuff free.

Maybe that book is coming out soon?

Ebay steal victoriously!!!!

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

by: RicRoe

Mon Aug 2 00:41:33 2010

True to form, eBay has found another way to motivate buyers into blaming sellers for the lack of performance by USPS.

While USPS in most cases gets the job done right, there are many times it fails to do so.

eBay has always managed to blame sellers for delivery issues that have been and will continue to be out of the sellers ability to control.

eBay's needs to increase profits and will employ any underhanded method they can think of to that end including placing reminders for buyers that can and will lead to lower DSR ratings.

If the goal is to rate sellers, then ratings should be based upon what the seller controls.

The feedback notation should point to the date the seller delivered the package to the carrier, as that is where seller control begins and ends.

Pointing to the delivery date is using a metric which the seller can not control. This has been pointed out time and again to eBay. Unfortunately for sellers, eBay management exists in a vacuum, and continues to ignore seller complaints.

One of these days, eBay management will wake up and realize that they are having buyers score sellers on the service performed by third party cariers.

As long as eBay continues to subject sellers to being rated on issues that are totally and completely beyond the sellers ability to control, the entire feedback and DSR program is inaccurate and unjust.

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

by: Patricia This user has validated their user name.

Mon Aug 2 00:45:26 2010

Stupid Ebay management.  They are copying so much from Amazon - why not go all the way.  If I buy an item on Amazon I cannot even give feedback until I reach the earliest date I can expect to receive my item.  In other words they give the seller a fair window of time in which to get an item to the buyer!  Seems Ebay management thinks in a convoluted and unclear way about this and everything else they've instituted!

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

This user has validated their user name. by: Pete

Mon Aug 2 00:54:20 2010

We only ship registered international ..this does NOTHING for us, as both eBay and Paypal dont recognise registered mail.
eBay are just so full of cr@p..it is the sellers dispatch date of importance not when the post etc finally get around to deliver it..not to mention customs controls
About time eBay was taken over.

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

by: mindelec This user has validated their user name.

Mon Aug 2 00:58:04 2010

"Adding a reminder to buyers that the item was delivered at the time they are leaving feedback was generally viewed positively by Griff's Facebook friends."

considering that griff deletes any friends that disagree with him, that doesn't say much.

i guess this is ok for those that go and enter every dc number into my ebay or who print postage from paypal.  i wonder what mine will say since i do neither?  "item was never delivered"?

really they just need to stop it with the micro-managing!  i can either focus on finding items, listing them, shipping them and making my customers happy, or i can focus on jumping though an increasing number of ebay hoops.

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

by: gmcg

Mon Aug 2 01:26:35 2010

This is really demoralizing -- eBay has absolutely no trust in the integrity of any of its listing sellers who generate eBay's income.  Who can buy when there are no sellers left???

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

by: colorful one
Web Site

Mon Aug 2 01:51:19 2010

another way for buyers to abuse sellers. Forget ebay. There's MANY other sites out there to sell on.

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

This user has validated their user name. by: Ed Gadfly

Mon Aug 2 02:48:08 2010

Was this the agenda that sapped the last of old Uncle Grift's energy for his ''Ask Griff'' column?

This just seems like a reminder for scammers and something to trigger the   already disgruntled buyer.        

eBay is not happy to just do their job and help things run smoothly. No, every little
minion there has to create some sort of stupid little process that makes the
machine a Rube Goldberg contraption instead of a streamlined ecommerce engine.

With a friend like eBay their listers don't need enemies.

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

by: Mister Tubbles

Mon Aug 2 04:17:42 2010

Facebook?! What's the matter Uncle Grifter? Afraid to show your face on ebay after sticking it to the sellers yet again?

The guy has all the class I've come to expect from ebay over the years. None.

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

by: Marvin This user has validated their user name.

Mon Aug 2 06:41:57 2010

Buyers are being set up too!!!

@L

You hit the nail on the head. ebay is stepping up efforts to come up with every possible reason they can to get their hands on all users money (BUYERS and SELLERS) this holiday season.

ebay and paypal have gotten by with so much over the years they feel invincible and have become so greedy and corrupt they can no longer run a business to profit off a cut of each transactions. They want all the money. All they can think of  these days are schemes to take the buyers money and hold it then aggravate the buyer to death to complain so they can issue them a refund in the form of a paypal credit, freeze it, then have the seller PAY ebay back in cash (reimburse they call it) an amount equal to frozen the paypal credit given the buyer. There is nothing to prevent them from doing it.

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

by: zippity77

Mon Aug 2 06:56:09 2010

Here's something to think about ... a buyer pays with PayPal; the buyer does not have ''immediate transfer'' of cash so the transaction is PayPal Pending (PPP). Sellers cannot ship (using PP) till the payt. is completed. Sellers should not ship using any method because sometimes PPP payts. are not valid and NEVER get completed. But the real kicker is this -- whenever that payt. is completed eBay's system recognizes only the date the payt. was INITIATED as the payt. date, not the date it completed. Therefore, sellers are already a week or more behind -- how's that gonna figure in this new insane procedure???????

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

by: slobasketball This user has validated their user name.

Mon Aug 2 09:30:02 2010

I am a long-time seller(12 yrs) on ebay with a 100% feedback. I am also a buyer on ebay. I use USPS for 95% of my shipping.
Over the past 3 weeks I have been buying certain golf clubs to use not resell. The last transaction took 2 full weeks to arrive. I received no response to emails to the buyer.
After a little search I began noticing that UPS Ground is becoming the choice of people sending 2+ lb items. That is great if you live a few hundred miles from the seller.
Well, I know that it is an economically good choice but with no other options offered but a triple and quadruple-priced UPS upgrade, it can be a pain waiting, waiting, emailing and waiting some more.
I feel that as a seller and a buyer, ebay is responding to complaints from buyers in the only way that will prompt sellers to speed things up.

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

by: fed up

Mon Aug 2 09:42:20 2010

Oh well, I guess I will have to add delivery confirmation to my shipping costs as 'handling', I have not been using DC because of the expense. I don't print labels from PayPal because my packages are too small for the label to fit. Another nail in the coffin for eBay.

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

by: beth

Mon Aug 2 09:58:51 2010

Now that is a new excuse to me!  Packages too small for label to fit? Just reduce the size when you print them.  I ship 4 X 8 packages all the time and print  labels thru Paypal. I just print them at 80% size.

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

by: Scott

Mon Aug 2 10:52:03 2010

This is almost a fine idea.  As usual though, eBay misses the mark.  Why is eBay so unwilling to place any responsibility on the SHIPPING COMPANY?  I do my part by getting the item safely packed and dropped off at the shipper within 24 - 48 hours (well within my stated shipping time).  Once the item has been placed with the shipper, it is literally, out of my hands.  It is frustrating and, quite frankly, insulting that eBay places ALL responsibility on MY shoulders.  It is unfair.  Period.  Beth, you seem to have all the answers/excuses for the eBay corporation.  What's your answer for this?

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

by: Kathy

Mon Aug 2 10:53:16 2010

eBay just continues to gouge out the wound with a rusty knife and pour salt into it.

It's almost as if they know this is a sore point with sellers and go out of their way to further infuriate sellers. You can't make this up.

When will these idiots get it? We have NO NO NO control over delivery time.

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

by: Newt Gingrich

Mon Aug 2 11:38:02 2010

@beth

Shrinking label sizes to fit?  That is probably a really DUMB thing to do.

The size of bar scan codes on the label is closely regulated by USPS standards, and anything outside the designated size range for that code is unacceptable.  The allowed variation from standards is within some 16ths of an inch, so if you are shrinking 80% then your labels are probably invalid under USPS rules.

You might get them passed for a while, just as a package with underpaid postage also often gets passed through the system, but eventually one or more will get returned to you (or simply not get scanned), and probably that one will be the one that you PROMISED the buyer would get there in 2 days and it doesn't....

Not worth the risk, if you ask me.

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

by: Ed Steele

Mon Aug 2 11:57:45 2010

This policy is going to increase buyer fraud on eBay. We are finding that almost all orders shipped first class mail orders have no delivery date. We have had to pay the .19 cents for hundreds of packages for a service that we do not get.

It is pretty bad when the tracking number shows we shipped a package in 1 hour and 2 min and because USPS did not show a delivery date eBay then refunds the buyer and takes the money out of our PayPal account.


This new policy is going to show the Buyers that they can get make claims every time USPS does not do their job.

Is eBay just trying to force Good Sellers to drop them. What ever happened to the Seller's Protection Plan for sellers that do a Great Job.

eBay want to know why they are losing buyers, they need to think it over that Sellers are leaving eBay and taking the buyers with them. I wonder why this is happening?

Its time for them to get their head out of the sand and think of who is paying all the fees, the Seller or the Buyers.

eBay Publishes Item Delivery Date in Feedback Flow   eBay Publishes Item Delivery Date in Feedback Flow

by: Troglodyte

Mon Aug 2 12:12:41 2010

@fed up

In addition to the risky practice of shrinking the size of PayPal generated shipping labels, what I with very small packages is to print the label with the USPS Click n Ship (if you print the postage as well) or USPS Shipping Assistant (if you pay at the Post Office) and then cut out the small bar code section and tape it to the package.

You can then hand address the package or use a small printed label. That works great!

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