|Tue July 20 2010 11:58:33|
eBay Updates UA on PayPal Holds, Buyer Protection
By: Ina Steiner
eBay updated its User Agreement effective September 7th for current users. According to the announcement, there are two key updates:
- Provisions have been added regarding eBay Buyer Protection. If a seller changes his or her reimbursement method for eBay Buyer Protection cases from PayPal to a new one, the new method will only be effective for transactions not yet paid for, and for future transactions. In addition, eBay may correct payment processing errors made in connection with an eBay Buyer Protection Claim. Please refer to the eBay Buyer Protection policy for the full terms.
- Clarification is included about instances where seller funds may be held as pending in their PayPal accounts. eBay has at times requested, and may continue to request, that PayPal hold seller funds to help facilitate smooth transactions. eBay will make such requests based upon factors including, but not limited to, selling history, seller performance, riskiness of the listing category, or the filing of an eBay Buyer Protection claim. PayPal may also hold funds pursuant to their own Funds Availability Policy.
However, eBay also added:
"Sellers agree to allow us to charge the payment method they designate for amounts due buyers."
And a new section called Listing Conditions:
"By listing an item on eBay's sites, you agree to pay eBay's fees for such, assume full responsibility for the content of the listing and item offered, and accept the following listing conditions: When you list an item on eBay's sites, your listing will be posted on eBay's sites and can be viewed in My eBay. Your listing may not be immediately searchable by keyword or category for several hours (or up to 24 hours in some circumstances), so eBay can't guarantee exact listing durations. Where your listing appears in search and browse results may be based on certain factors including listing format, title, bidding activity, end time, keywords, price and shipping cost, feedback, and detailed seller ratings. You can read more about where your listings appear in search and browse results in eBay's Help Pages."
And in the section about account suspensions, eBay added:
"(for example, and without limitation, policies related to shill bidding, conducting off-eBay transactions, feedback manipulation, circumventing temporary or permanent suspensions or users who we believe are harassing our employees or other users). Additionally, we may, in appropriate circumstances and at our discretion, suspend or terminate accounts of users who may be repeat infringers of intellectual property rights of third parties."
Here's eBay's announcement, and here is the page from EFF's TOStracker, let us know what you think.