AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Tue July 13 2010 05:03:23

eBay Announcing More Changes for Sellers Today

By: Ina Steiner

Sponsored Link

eBay is set to announce SR3 (Seller Release 3) today. There are a number of changes, from tweaking UPI and bulk-editing functionality, to a launch of eBay's own shippinging insurance option, ShipCover. eBay will require sellers to use product catalog in three media and electronics categories and will make it free to list them during the holidays.

The catalog powers the product pages that eBay launched last year. Product pages feature a "value box" similar to Amazon's Buy Box that feature a few select listings. eBay is telling sellers in SR3 that to be eligible for the value box, they must be an eBay Top-rated seller and their listings must meet all the following requirements:

    * Actively listed with the catalog (verses automatically mapped by eBay)
    * Fixed Price format
    * New item condition
    * Priced competitively

See today's news story for more about some of the changes eBay will be announcing, and let us know what you think of Seller Release 3, and we'll be filing additional reports as we absorb this news.

eBay Announcement, July 13, 2010

With the 2010 Holiday selling season just around the corner, updates are coming this fall to help you take full advantage of the increased holiday traffic, maximize sales, and streamline your operations.

Updates that impact your selling are now being consolidated with lead time to adapt. These updates are scheduled to launch between September 7 and September 13 unless otherwise noted. This is the third and final seller update for 2010.

Stay on top with great value and service

- New, faster ways to find great deals on hot holiday products: iPod & MP3 Players, Global Positioning Systems (GPS), and DVDs, HD DVDs & Blu-ray. Pay no Insertion Fees in these subcategories when you list with the catalog - required for all listings with a catalog match.

- Monitor your listing performance and sales , quickly spot needed adjustments with new Listing Analytics application

- Update multiple listings at once: Adjust price, accept returns, tweak descriptions, and more

- Unpaid Item Assistant update: Get inventory back on the shelf fast with auto-relist; exempt your preferred buyers

Improve service, reduce buyer questions with shipping enhancements

- Shipping options prominently displayed with estimated delivery using four familiar terms: Economy, Standard, Expedited, and One-day

- Take more control over shipping to areas such as Alaska and Hawaii

- Offer shipping discounts to buyers through the Shipping Calculator

- Get new low-cost shipping insurance with eBay label printing

Streamline buyer communications

- Updates encourage buyers to read your description, help you field common questions, and let you avoid contacts from your blocked buyers

- New functionality in My Messages: Make it your central inbox for buyer communications

So what do you think of the updates?




Comments (72) | Permalink

Readers Comments

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

by: Norty

Tue Jul 13 05:16:11 2010

Where can I see the announcement?

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

by: Pat

Tue Jul 13 05:29:22 2010

Honestly not as bad as I was expecting. But, figures that they would try to squeeze more $$ out of us with an insurance option. Only a matter of time before that becomes required.

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

This user has validated their user name. by: Pete

Tue Jul 13 06:22:01 2010

eBay is so 2004 , it’s just too expensive; with rolling blackouts and idiotic search just not worth the stress anymore, it is just not possible to build your business eBay is far too volatile.

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

by: ebay's end is near

Tue Jul 13 06:37:40 2010

With so many other, better options now of better selling and buying sites ie Bonanzle, Alibris, Etsy, etc etc., eBay is the Ghost Town with a few fail buyers and china junk dealers.

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

by: holiday traffic

Tue Jul 13 06:50:26 2010

updates are coming this fall to help you take full advantage of the increased holiday traffic:

All listings will automatically be transferred over to Amazon.

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

This user has validated their user name. by: Ed Gadfly

Tue Jul 13 07:19:57 2010

Changes?!? For Team John or Team Griff?

Best Match will be fixed? PayPal will stop holding sellers money for no good reason? Shill bidding won't be masked anymore? DSRs will be made a fair process?

No... I didn't think eBay would do anything like THAT.

Is Uncle Grift going to show up for work on his ''radio show'' today? He'll spin, I mean explain it all in his syrupy, condescending manner.

eBay is like those bank commercials with the little kids - they lie to you, treat you like dirt and give all the benefits to the other guy.

''BUT THERE ISN'T ANY OTHER PLACE WITH AS MUCH EXPOSURE!'' they exclaimed.

Bwah ha ha ha ha! ''Offer free shipping and put more items in fixed price.''

*snicker* John loves all his children. Don't you feel the love?

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

by: adam

Tue Jul 13 07:33:00 2010

Everything ebay touches fails and I am sure this will to. It does look like a way for ebay to get more money out of us. Buy it now prices are though the roof. Auctions were a much better idea. Ebay looks dead now. Everyone is scared of 99 cent no reserve auctions. Who can blame them?

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

by: oh well

Tue Jul 13 08:00:55 2010

Doesn't matter what they change now. It's so FUBAR the site officially can not get any worse. It's there it's been there since April 1st.

Rock bottom for ebay has arrived and is there to stay until a possible miracle after Donoholeinthehead is shown the door.

I think Pierre is being conned out of Ebay. They crashed it so they could buy it out from under him cheap.

Go ahead donuthole change all you want now.

Suggestion for donuthole....you should take away all those pesky blue buy it now and bid now buttons on all the item pages. Nobody has been using them lately anyway!

Or link them directly to amazon for buyer convenience.

Wanted ebay to look like amazon and now it just looks foolish

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

by: Dman

Tue Jul 13 08:07:18 2010

They’ll screw this up for sure:  “Unpaid Item Assistant update: Get inventory back on the shelf fast with auto-relist; exempt your preferred buyers”

I can see it now, I have a Fixed Price listing with 10 items, buyer selects one, never pays, instead of upping my item count by one, provided my listing is still active. Ebay will relist it as a brand new listing all on its’ own, generating more fees for themselves, and “more” auctions on Ebay.

Then this “exempt your preferred buyers”, that’s real good, I’ll just sit by on the sidelines while my fellow sellers get hosed, but sure as heck, yell and scream when the non-payers come knocking on my door. Ebay should do more to punish the non-paying buyers than encourage us to overlook their foul behavior.

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

by: 2011 or Bust

Tue Jul 13 08:37:32 2010

Gotta say (and usually I am pretty critical) these all sound like pretty good changes.

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

by: nobody

Tue Jul 13 08:53:35 2010

@ 2011 or bust

they always "sound" good... lol

I can hardly wait to hear the nightmares of people filling up these comment sections on auctionbytes with complaints of ebay not covering the item you insure through them for one feeble reason (excuse) or another.

And as Pat said, I was waiting for Ina's next sentence to say that ebay was going to make buying their ins mandatory. You're right Pat, I'm sure it soon will be...

Man, good luck w/that guys, I have a feeling you're going to need it!

It's such a nice feeling to not have these ulcers, anxiety and depression anymore! TG for the other venues!

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

by: tranced

Tue Jul 13 09:03:57 2010

The problem with eBay, is that eBay thinks this is all it is about:

''iPod & MP3 Players, Global Positioning Systems (GPS), and DVDs, HD DVDs & Blu-ray''

and not that it was THE place to find the odd, the unknown, the unique, the hard to find.

What we didn't need was another online mail order retail location.

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

by: Elaine Fairchild

Tue Jul 13 09:08:41 2010

Ed Said: ''eBay is like those bank commercials with the little kids - they lie to you, treat you like dirt and give all the benefits to the other guy.''

YES!! Those Ally Bank commercials are genius... and the ''big-bank'' in the commercials could quite easily be ebay.

No free ice-cream for you. You're ''new'' but he's NEWER.

You didn't say I could have a REAL pony! ~ You didn't ask!

The terms of your agreement do not permit you to ride your free bike beyond this small square box.

The fine print terms and conditions only permit you to play with this toy car for 10 seconds. But here's a cardboard toy car for you to keep! ~ This is junk!

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

This user has validated their user name. by: Al G

Tue Jul 13 09:44:26 2010

How interesting.

There already is an application on My eBay with ShipSaver Insurance who is offering $0.65 per $100.00 insured on domestic rates. Granted it is a summer special and I think the rates are about $1.00 per $100 normally. Granted, it is a little more work, open another window & do some clicking, but to pay 23% more for convenience [assuming the $1.00/$100 rate] is typical eBay logic & greed.

What they did not say is do you need delivery comfirmation - if so you must ship USPS Parcel or Priority rate for an extra incremental cost. Now I can ship an item in a #10 envelope & have it insured for the price of a 1st class stamp.

I await eBay's details without baited breath.....

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

This user has validated their user name. by: Pete

Tue Jul 13 09:56:52 2010

None of the changes by Ebay are top the benefit of most sellers. They are actually extra costs, extra work, and also a further interference into the relationship between buyer and seller.

What sellers really need is 'more qualified buyer traffic', but instead we get less traffic, more regulations, more processes, more costs.

And please do not tell me that Ebay is improving its software. It is not. Their software is buggier than ever, like that lauded 'bulk editing' which is useless and even dangerous. Do not use it or you'll have major damage and lots of extra work.

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

by: kw

Tue Jul 13 10:06:18 2010

lol. "Updates encourage buyers to read your description."  I'd like to see the detailed plan for that one.

I see nothing in SR3 that addresses the problems from the recent seller survey.

I do all holiday shipping online but I won't be buying on ebay.  Other venues have more interesting items at lower prices.  They also have search functions that work and shopping carts.  I'm really liking Bonanzle and eCrater.  Both are so much easier to use.

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

by: JanH

Tue Jul 13 10:07:51 2010

I'm sure the people who live in Alaska and Hawaii will like being excluded so prominently.....

I can just see everybody asking for STANDARD shipping, not understanding that it's probably media mail.

I agree with everybody else - no way would eBay do anything to actually HELP with sales. Moving the Ask Seller a Question button down the page is just CHARMING.

You already can't find the Site Map. Now nobody can ask you anything. They've hidden the email, now they'll hide the question.

Blech.

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

by: RicRoe

Tue Jul 13 10:25:22 2010

Looks like eBay is trying to make nice with sellers, perhaps they have started to feel the pressure of reduced buyer traffic and the stampede for the exits by sellers.

The third round of changes seems less odious than usual, likely due to eBay's realization that perpetual squeezing down of sellers is not making juice for eBay, it was just crushing fruit.

As typical, eBay will not relent on automated UPI process designed to aggravate and antagonize buyers into leaving negative feedback and low DSR scores. They ignored sellers requests to be able to opt out of the process entirely and simply added the ability of a seller to exempt favored buyers.

This allows eBay to continue hounding most buyers to assure they leave negative feedback and low DSR scores and knock as many sellers as possible out of the discount program.



I bet eBay can't wait to see how much they will generate in profits by gambling on package delivery.

Sellers will welcome the eBay shipping insurance as long as it remains optional and not mandatory.

Now that eBay is in the shipment insurance business, how much do you want to bet that a future change will allow sellers to once again opt to pass along the cost of insurance to buyers to enable eBay to increase their profits? If profits fall short of expectations, I have no doubt that eBay will announce sellers can offer the insurance option - but only the eBay insurance option - to buyers in their listings.

Sellers can also expect painful and lengthy investigations of claims designed to deny as many payments as possible and delay payouts for as long as they possibly can.

There is another upside, the insurance business will generate revenue for eBay and give them another source of fee revenue which will hopefully keep them from increasing listing and final value fees for a while.

I guess they will wait until after the holidays to roll out the next round of exodus encouraging seller punishme...I mean improvements.



OT. JD joined eBay as heir apparent to the CEO throne in 2005, and continues to claim his destructive innovations have eBay on the right track.

Question of the day... If eBay is on the right track as it's CEO claims, perhaps he can explain why eBay's stock has declined about 53% since he joined the company?

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

by: Donkey

Tue Jul 13 10:49:44 2010

Can you image the nightmare of trying to file an insurance claim with ebay?
AAAAHHHHH!!!!

I guess we now know the real reason they removed the insurance option on the invoice in the prior updates.  They will likely force sellers to purchase ebay insurance just like they rammed paypal payment down our throats.

eBay Announcing More Changes for Sellers Today   eBay Announcing More Changes for Sellers Today

This user has validated their user name. by: Ed Gadfly

Tue Jul 13 11:19:40 2010

Insurance?!?

Isn't that a regulated industry, like banking and money transfers?

Surely there is a government agency to look out for the ''dolphins in the net'' the way they defend us against PreyPal.

You know, you don't have to worry about claims and payment delays with eBay Seller Insurance (TM) when you use the heavy duty ''eBay boxes (Patent Pending)'' available with a 35% discount to TSR community members.

eBay ought to make sellers sign and pay for a franchise agreement.

Well, just the small ones.

Click to view more comments
1 2 3 4  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.