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Sun June 6 2010 20:34:09

eBay to Reveal Best Match Changes at This Week's DevCon

By: Ina Steiner

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At its ninth annual developers conference taking place this week in San Jose, eBay will reveal changes coming to the Best Match search algorithm. In a session called "Best Match - What is coming?" eBay will review the fundamentals of Best Match and "Format Mix Blending," and will review all of the major changes introduced since the last developers conference. eBay will also discuss the upcoming features that will be added to Best Match.

This information would be of enormous interest to eBay sellers who are desperate for traffic and sales. Best Match is the default sort order which dictates the order in which listings appear in search results, and remains mostly a mystery to sellers. Unfortunately, eBay suspended its annual user conference - the last one was held in 2008 - so sellers won't get a Best Match briefing, nor will they have an opportunity to ask questions or let eBay staff know about the challenges they face in getting exposure in search results.

In addition to the benefits sellers and eBay employees had garnered from the exchanges at eBay Live conferences, third-party developers also benefited greatly by attending and exhibiting at eBay Live. Now, as formerly eBay-centric service providers move toward multi-channel solutions, they look to the Internet Retailer conference for exposure to online merchants. However, for a second year, eBay scheduled its developers conference at the same time as Internet Retailer, posing a dilemma for any vendor wishing to attend both events.

I too had to choose between attending eBay DevCon and Internet Retailer for a second year, and it's remarkable how easy the decision has become. With 6,500 attendees and hundreds of exhibitors, Internet Retailer will keep AuctionBytes Contributing Editor Greg Holden and me busy covering the event.

Nevertheless, I'm sorry to be missing eBay DevCon. In addition to sessions on Best Match and feedback, the conference will cover eBay's new Item Condition requirements for sellers. eBay will share seller feedback on third-party tools in a panel discussion with several sellers in a session called "Seller Voice - What They Have to Say about Apps" - eBay may share findings of those surveys some of you reported taking last month. And there's a session called "The 4 Cs - Bringing Value to eBay Policy," described as follows:

"eBay is bringing value to its policies by being Clear, Concise, Consistent and Customer Focused in presenting our rules and expectations for sellers. Here we'll present an overview of eBay policy, how it affects our sellers, and what tools we're putting in place to help our sellers create policy compliant listings."

I'm also curious about a session called "Intuit QuickBooks - eBay Integration, No More Pumpkins at Midnight" in light of eBay's recent decision to retire its QuickBooks integration tool.

Many third-party developers have promised to send us their news from the conference. It's going to be a busy week for news, so stay tuned.




Comments (54) | Permalink

Readers Comments

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

by: joe
Web Site

Sun Jun 6 21:01:26 2010

Bloody corporate-speak.

''tools...to help our sellers''

equals

''whips to beat our sellers into submission''

All Ebay news is bad news for us, every time.

It's a long time between saviors, but someday our prince will come...

JC

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

by: pete

Sun Jun 6 21:53:36 2010

Best match is a con pure and simple; eBay is like a roulette wheel for search.
We have multiple accounts and all items have the same price/shipping, same photo, same template listing and same listing title but guess what…We can go days with no sales on some accounts then bang & get 5 of the same item sold in less than 1 hour (approx 30 similar items but no; all the same exact items are sold) next day same but a different item..then 2-3 day nothing?? On other selling accounts it will be a different item but the same process just like waves of sales but all the very same product
We started a test account with no feedback and sold every single listed item..then nothing for 2 weeks? No sales no watchers or questions

eBay is just not reliable as a business, the system is constantly flawed

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

by: Patricia This user has validated their user name.

Sun Jun 6 23:05:46 2010

Well, I guess we'll soon see if Ebay really wants small sellers or if this is the final nail in small sellers' coffins.  

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

by: Mister Tubbles

Sun Jun 6 23:09:20 2010

"and what tools we're putting in place to help our sellers create policy compliant listings"

Great. New and improved bots that don't speak English, much less know how ebay works.

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

by: mo

Mon Jun 7 00:13:17 2010

Sounds more like a mixed drink bartender recipe mix off than an e-commerce conference.

Best Match sucks no matter what you add to it. Throw in a lime!

It does help making stock purchase / selling decisions.

Imagine how much money you could make if you knew an upcoming change was going to have a detrimental effect upon the business.

You could make more money playing the stocks than you could getting a golden parachute, faster too.

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

by: BKB

Mon Jun 7 00:55:15 2010



"eBay is bringing value to its policies by being Clear, Concise, Consistent and Customer Focused in presenting our rules and expectations for sellers. Here we'll present an overview of eBay policy, how it affects our sellers, and what tools we're putting in place to help our sellers create policy compliant listings."

Bringing VALUE? Hmnnnn...
We're just a VENUE? Hmnnnn...
Shop VICTORIOUSLY?  

I'm still trying to forget how they are all so "excited and delighted" over IT in San Jose

And now they're axing the "V's" and going with "C's" .......? WTF?

You just can't make this stuff up.

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

by: Rich

Mon Jun 7 01:42:34 2010

Ask 100 sellers what they think would be the best change for best match and I'd bet that 99 of them would say the best change would be to do away with best match.  Period.  End of story.  And probably 100 buyers would also have 99 agree.   Best match is ignorant and neurotic and it hurts sales a lot.  Period.  The discussion about best match should end there.  Do sellers want to discuss best match or do they want to give it a funeral?  Do buyers like a list of items with absolutely no rhyme or reason for the order presented?  Discuss changes to best match or bury it?  Gee tough question.  Why not first take a poll of Ebay sellers and buyers and ask if they like best match? And why not follow up that question with whether they'd be for or against best match being removed from the search pages?  Now if sellers know sales will increase if this awful idea was put to rest; why doesn't ebay upper management? Could it be because they've never actually sold on Ebay?  Gee; is it possible that people with zero days experience might be the wrong people for the job?  And do you think maybe experienced sellers and experienced buyers might actually be able to run Ebay better than the current management team?  And do you think if experienced Ebay buyers and sellers ran Ebay; they might do away with best match on day 1?

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

by: silver

Mon Jun 7 01:48:23 2010

eBay's best match is a nightmare. eBay needs to fix best match. Auctions should get priority over fixed price listings.

Right now best match is just a big unorganized irrelevant mess of listings. eBay has best match set up for diamond sellers, and it is slowing killing off the small sellers like me. The diamond sellers have hundreds of multiple listings for the same item, so they get the exposure they need.  

It doesn't matter if I run auctions, or fixed price listings. All of my listings are getting buried behind fixed price listings, or lost some where in cyber space. I am a Top Rated Seller with high DSR scores, and that doesn’t seem to help me much.

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

by: another side of the coin

Mon Jun 7 02:26:15 2010

''eBay is bringing value to its policies by being Clear, Concise, Consistent and Customer Focused''

They probably had meetings after meetings with all their fricken charts to come up with this theme.

Best Match is nothing more than eBay's manipulation tool used to control and surpress all their lowly sellers. When I say lowly I mean any seller that is not a diamond.

eBay doesn't want sellers listings to be seen for the most part. This way they will make more money on relisting fees. But sellers are getting wise to this trick with either listing fewer items or leaving eBay.

Whatever they ''reveal'' about Best Match will only benefit eBay. It is just more ways to comply or bend over to their rules and policies.

I have never been this cynical. Just tired of all their lies and games.

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

by: Denise

Mon Jun 7 06:12:28 2010

@BKB
"And now they're axing the "V's" and going with "C's" .......? WTF?"

They are just Clearly-Concisely-Consistently-Clarifying-Current-CUSTOMERS

V=V
eteran
Ebay Seller
C=China

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

by: old timer

Mon Jun 7 07:08:04 2010

"eBay is bringing value to its policies by being Clear, Concise, Consistent and Customer Focused in presenting our rules and expectations for sellers. Here we'll present an overview of eBay policy, how it affects our sellers, and what tools we're putting in place to help our sellers create policy compliant listings."

Ina, thank you for helping me start my week with a laugh!

Just more "noise" from JD and the crew to keep sellers diverted from using their time, effort and resources to moving away from eBay.

I agree that this is just another indication of how irrelevant eBay continues to become to many sellers (and buyers).

Another weekend where my non-eBay sales totaled more than my eBay sales.  And my monthly invoice from eBay was the lowest in years as well.

As usual, a big "thank you!" to JD for his disruptive innovation helping me to wean myself away from eBay.  Great job!

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

by: Rick6

Mon Jun 7 08:06:24 2010

Interesting that eBay will be discussing how sellers will be able to use ''tools'' to make sure their listings are policy compliant.

They fail to mention that current versions of some of their policies, Buyer Protetion Plan and Accepted Payment Methods, to name two, are in violation of the USER AGREEMENT.

(Side Note: Even the Accepted Payments Policy is in contradiction with the new Selling Practices Policy.)

If one looks at the LIMITATION OF LIABILITY section, eBay states quote, ''We are not involved in the actual transaction between buyers and sellers.'', unquote.

Sorry, but dictating which sellers can state in their listings if they accept paper payment methods or refunding a buyer's payment because seller was found at fault, IS taking part of the transaction between buyers and sellers.

Saying that a buyer's DSR entries is just an opinion on the transaction, yet taking those same DSR's and factoring them into the business equation between eBay and the seller, with seller having minimalistic chances of contesting the DSR's, flies in the face of acting in good faith.

Affected sellers should strongly look at what options are available to combat these bad faith actions by eBay, re: loss of business or sanctions imposed by eBay on their account.

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

by: Harriet

Mon Jun 7 13:34:48 2010

Ina-

I am glad you decided to cover Internet Retailer. I look forward to news about some innovative efforts for Internet Retailers.

Much better than covering some hackneyed, hyped up, ideas from eBay "spin" invented to torture the small sellers even more. I really don't want to hear any more bad news from eBay.

A lot of us have left or have cut way back at eBay, and we are now interested in getting our new venues up and running with some of the great ideas you bring back.

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

by: Digby
Web Site

Mon Jun 7 14:22:49 2010

Clear, Concise, Consistent, Customer ?

Fro the last few years ebay has never been any of these things.

So are they just starting now ?

As a previous poster said on a previous thread, I need a bigger bucket !

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

by: nobody

Mon Jun 7 15:11:36 2010

"eBay is bringing value to its policies by being Clear, Concise, Consistent and Customer Focused in presenting our rules and expectations for sellers"

As usual, ebay forgets WHO THEIR "customers" are.

ebay is a joke.

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

by: James T.

Mon Jun 7 15:33:49 2010

Harriet Said: ''A lot of us have left or have cut way back at eBay, and we are now interested in getting our new venues up and running with some of the great ideas you bring back.''

I echo that sentiment! I, too, have cut waa-a-a-ay back on my eBay listings. Right now they're a necessary evil simply to keep up my exposure. Barely profitable, but it keeps me visible (to some extent.)

I've given up on eBay. I'm no longer waiting for some magical turn-around. I have accepted the fact that as a small seller, I'm not wanted and I'm moving on and focusing my efforts on Bonanzle, Amazon, and my own web site.

eBay isn't worth the hassle, the frustration, the aggravation, the insults to my intelligence. I've had it up to *here* with their regressive rules and policies and price-hikes. For all the headaches it gives me, and for the HIGH RISK and LOW BENEFIT that defines the ''new'' eBay... I'll be eager to hear any news/tips/info that Ina can write about after attending Internet Retailer.

Onward and upward! eBay is a bad dream that doesn't deserve any more of my time and effort. With luck, it will become little more than an afterthought and people will be saying ''oh-yeah, I remember eBay'' (you know, the same way people say ''oh-yeah, I remember using Netscape'')

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

by: fallonthalia
Web Site

Mon Jun 7 17:12:32 2010

"And there's a session called "The 4 Cs - Bringing Value to eBay Policy," described as follows:

"eBay is bringing value to its policies by being Clear, Concise, Consistent and Customer Focused in presenting our rules and expectations for sellers. Here we'll present an overview of eBay policy, how it affects our sellers, and what tools we're putting in place to help our sellers create policy compliant listings."

Are you kidding us?  Only a bunch of morons could even think of something like this.  A company that had a brain behind it would not do something like this.  And, once again, it sounds like sellers will have to waste hours of their time making changes in their listings to become compliant with the new eBay rules.

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

by: unknown This user has validated their user name.

Mon Jun 7 17:32:10 2010

''eBay is bringing value to its policies by being Clear, Concise, Consistent and Customer Focused in presenting our rules and expectations for sellers.''

Is someone from ebay gonna say that in public with a straight face?

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

by: translator29

Mon Jun 7 18:14:02 2010

"eBay is bringing value to its policies by being Clear, Concise, Consistent and Customer Focused in presenting our rules and expectations for sellers."

Corporate weaseldweebspeak for "routing them off the site."

eBay to Reveal Best Match Changes at This Week's DevCon   eBay to Reveal Best Match Changes at This Week's DevCon

This user has validated their user name. by: Philip Cohen

Mon Jun 7 18:21:36 2010

You think that rocket fuel plant explosion in Nevada in 1988 was spectacular? In my crystal ball I can see another eBay train wreck approaching; it’s due to arrive in the evening of 21 July [2010]; this one’s going to be horrifically spectacular; but as horrific as it is going to be, you simply won’t be able to look away. Mark your diary so you don’t forget to watch, and have your video camera on the ready (catch the train driver—that’s the one acting like a lobotomized chimpanzee—waving his arms around in the air)—you may be able to sell the footage to the WSJ. (But, don’t worry, if you do happen to miss this one, there will be a repeat episode on 21 October.)

If nothing else it will be interesting to hear who Donahoe blames this time: undoubtedly it will be the fault of all those unwashed, irritating, ignorant, “noisy”, passengers travelling in third-class—not the lobotomized, criminal, fool driving the train, Donahoe himself, of course …

An introduction to “Fun with the criminal eBafia Don” at:
http://www.auctionbytes.com/forum/phpBB/viewtopic.php?p=6502877>
eBay/PayPal/Donahoe:
Dead Men Walking

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