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Sat Mar 6 2010 15:47:47

eBay Developer InkFrog Down in Possible Malware Incident

By: Ina Steiner

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InkFrog's website is down, and Google identifies it as a potentially unsafe site to visit. InkFrog provides services to eBay sellers. Another eBay developer, Auctiva, went offline last year due to an incident in which trojan malware was found on its servers. Auctiva CEO Jeff Schlicht said this afternoon he was aware of the InkFrog situation and was standing by to offer assistance; we are trying to reach InkFrog directly.

SEE UPDATES BELOW.

It appears the InkFrog website was accessible early on Saturday and was taken offline sometime during the day. Users with antivirus software who try to visit the site get a warning.

It may be best for InkFrog users to log in directly to eBay to manage their listings until the site has been deemed safe to enter.



Here's a link to the Google "Safe Browsing" information page on Inkfrog.

I asked Jeff Schlicht if he had advice for InkFrog users based on his experience with a similar incident last year, here's what he replied:

The best advice I can give is to make sure your virus scanner software is running and updated. Also it helps to use the current versions of web browsers such as Firefox 3.6 or Chrome which include functionality which also check a database of known hacked sites before connecting you to them. I'm not certain but IE 8 may also have this functionality now. Lastly I'd wait for an email from Inkfrog letting users know the situation has been resolved. It'll then take Google a day or so to update their servers and for software like Firefox to stop showing the virus warning.

UPDATE: The InkFrog website is now displaying the following message:

Note, this site is safe, read below. Firefox and Safari users may have to use Internet Explorer to use the site.

We currently have our old www.inkfrog.com site down, but we have added a member login for inkfrog members to get into their accounts on this new, clean host.

We have gotten notice that our old www.inkfrog.com host was infected with a virus. We have found the virus on the old host and it appeared to be a very simple javascript addition to a few of our www pages. We believe this code was executed through our community forums which used a third party application that is widely used on the web.

If you are seeing this message, you are now on a 'new' host with no viruses (even though Firefox and Safari will still show it as such). We are waiting for google to update our status so it no longer shows as infected (browsers use google as their virus protection method). Unfortunately, this is not an instant process with Google. This host is completely free of any scripting and third party applications and is clean. You can login below without worry. Our support desk and forums will be down while we rebuild the www site from scratch. Your members areas are not affected in anyway, and you can login from below without worry.

We decided it is best to completely wipe all scripting, software, and pages on this new host to completely eradicate this issue and ensure our members could login to their inkfrog accounts safely. We will also no longer utilize third party applications on this host. This page is now a basic html page with a login on a newly built, clean host (and at a different datacenter). We take this issue very seriously, and wanted to come up with a solution to allow inkFrog users to get working again. Our www pages will not be pretty for a few days while we completely rebuild them, but we believe this is the best solution to ensure you can work safely.





Comments (63) | Permalink

Readers Comments

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: WONDERFUL....

Sat Mar 6 16:07:04 2010

So that's why my anti-virus has been going off all day. Thanks InkFrog - time to look for another listing software!!!!!!!

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: michael suter

Sat Mar 6 16:19:09 2010

Sounds like Ink Frog is on top of this. I like Ink Frog. Thanks, Mike

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: Mark F

Sat Mar 6 16:22:01 2010

Does anyone have the "safe" inkfrog login url?

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: Henrik

Sat Mar 6 16:25:14 2010

Loading inkfrog.com (with out the www) isn't showing the big nasty "Reported Attach Site" notice.

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: Linda

Sat Mar 6 16:27:15 2010

Too late for me.  My computer is in the shop and I'm on a slow old laptop. Doubt I can get too much listed this way.  

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: Marty

Sat Mar 6 16:34:29 2010

Wgat does this mean

We decided it is best to completely wipe all scripting from our site and rebuild it from scratch as new to completely eradicate this issue. We will also no longer utilize third party applications on our hosts.

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: Joe M

Sat Mar 6 16:41:24 2010

Anyone receive an email from inkfrog yet? I still see the big warning sign when I go to inkfrog.com.

P.S. Ina rocks! AuctionBytes is a great source of information.

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: allan g

Sat Mar 6 16:57:00 2010

I wouldn't expect much in the way of communications from IF. They are not exactly known to be a glowing example of customer communications.

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: jeffrey

Sat Mar 6 17:00:49 2010

the "safe" inkfrog login is no longer safe, also marked as attack site, as are image page views by eBay customers viewing listings now. From bad to worse to IMPOSSIBLE

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: RBP

Sat Mar 6 17:02:08 2010

A question for all of you fellow IF users. Are all of your listings still up and running as normal? Do we have reason to be concerned that there will be "issues" with" our current listings? Any help is appreciated

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: LiliMoM

Sat Mar 6 17:04:58 2010

With much work I found that supposed safe loggin page and it DID NOT FUNCTION for me ... still got the WARNING PAGE.  So am still out in the cold unable to access the site.  Many of the community members on the forum (that looks to be GONE) have found their way to ASM (AuctionSellerMotivators) Forum at this link:
http://www.auctionsellersmotivators.com/forum/index.php

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: Shelley

Sat Mar 6 17:12:03 2010

The Inkfrog FORUMS are attacked/down too. Which is weird because they are on different servers in a different state I believe.
Sounds VERY malicious to me.

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: Shelley

Sat Mar 6 17:17:20 2010

To RBP:

All auctions are up and running.

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: Joe M

Sat Mar 6 17:24:32 2010

I checked my eBay auctions and discovered something disturbing... When I clicked on the link to enlarge the photos I have hosted with inkfrog I was redirected to the warning page. If I was a potential buyer it would definitely scare me away :(

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: MomBay

Sat Mar 6 17:25:38 2010

This is nice! Lost several days work when it happened last year. But, I have to agree about Customer Service. I always get the lady who must be really busy because my little insignificant problems seem to bother her.

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: LiliMoM

Sat Mar 6 17:25:58 2010

Considering the Major revamp and deletion of the Old Community forums at BISI/HighWire - which caused a huge uproar and loss of MAJOR INFORMATION and help posts ...... I find this more than a little odd that a forum that has functioned just fine for years is now under attack? Barely a Week Later?  Hummm - makes ya wonder what the heck is going on.

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: deb

Sat Mar 6 17:26:15 2010

only gallery pics are showing on my listings, images within listings have been missing all day...just realised why :(

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: Wecell

Sat Mar 6 17:27:48 2010

Inkfrog's Forums went down first quite awhile ago. Their main site went down about 30 mins ago (just before 5PM EST).

If you were to send them an email asking what happened, they'd likely send you a response like "Did you clear your cache? what browser are you using? are you looking at Inkfrog 1 or 2?" And then a day later it 'magically' fixes itself...

I like IF cause it's cheap and simple, but they rarely listen to the community and almost never take ownership of problems.

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: RBP

Sat Mar 6 17:30:41 2010

All my auctions seem to be running as normal. Gonna try to launch some of the ended ones thru ebay and see what happens. Hope this works.

eBay Developer InkFrog Down in Possible Malware Incident   eBay Developer InkFrog Down in Possible Malware Incident

by: RBP

Sat Mar 6 17:42:51 2010

Yup it works fine to go into eBay and re-list. I have spot checked many listings and they are all running as normal including the 200 that I just put up thru eBay.

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